Problem on Shop Page when a product is selected

Solved10 replies2 participantsUpdated by Sebastian

  • Avatar: Sebastian
    Sebastian
    Participant

    When I access to the shop page on my ecommerce, and I have selected a product on the cart (or more than one), the elements on the page change and it shows on the same page the payment and shipping options, and on the bottom of it the usual shop page. Instead of just the products of the shop as usual.

    https://www.artesaniasconhistoria.com/tienda

    I don’t know why the payment options elements appears on the page when I select an item for the cart. When the cart is empty it doesn’t happen!

    Would be great to have some help with this.

    Please, contact administrator
    for this information.
    #250206 Copied Theme version: 7 WooCommerce version: 4.4.1

    10 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    Please provide some screenshots for a better understanding.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg

    Regards

    #250209 Copied
    Avatar: Sebastian
    Sebastian
    Participant

    Thanks for your reply, I added some screenshots about the issue (they will be up for 48 hours).
    On the first one you can see the shop showing the products on the store in the right way it supposed to but on the second one, when I’ve got selected an item on the shopping cart and I reload the page, it shows me the payment and billing info before the items on the store.

    Image 1: https://ibb.co/LprWP47
    Image 2: https://ibb.co/nsFfyYQ

    best regards

    #250443 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Please set the administrator role for the user in the Dashboard. Also, provide temporary FTP access.
    Did you make changes in child theme files? Is there the same situation when all 3rd party plugins are disabled?

    Regards

    #250507 Copied
    Avatar: Sebastian
    Sebastian
    Participant

    Now you can access being an admin, sorry about that.

    I didn’t make changes on the theme, I just used Loco Translate to translate some words to Spanish (just strings). I tried desactivating this plugin and still happening.

    Please contact administrator
    for this information.
    #250565 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Thanks for the reply.
    Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP port.

    Regards

    #250576 Copied
    Avatar: Sebastian
    Sebastian
    Participant

    Hello, I’m sending you the access on private.

    Please contact administrator
    for this information.
    #250621 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    You provided FTP to empty directory https://prnt.sc/ucdcgp Check the destination folder of the FTP user.

    Regards

    #250637 Copied
    Avatar: Sebastian
    Sebastian
    Participant

    I think I did it right this time. Sorry about that. Please check again with this information, I tried using Firezilla and I think it worked.

    Please contact administrator
    for this information.
    #250669 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Checkout shortcode was added in your Shop page content https://prnt.sc/udgyuh
    Please check now.

    Regards

    #250758 Copied
    Avatar: Sebastian
    Sebastian
    Participant

    Thank you so much!

    #250848 Copied

The issue related to '‘Problem on Shop Page when a product is selected’' has been successfully resolved, and the topic is now closed for further responses