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Menu button freezes website on mobile - by oscar.kid

This topic has 10 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

oscar.kid

Participant

September 19, 2020 at 22:15

Hi,

On the mobile, when i click on menu and select any of the menus, the website freezes. this happens only on the mobile. please help on this urgently.

Thanks,

Please, contact administrator
for this information.

#251933 Copied Theme version: 6.3.8

9 Answers

oscar.kid

Participant

September 19, 2020 at 22:24

I have not installed any new plugins that would cause an issue. I just imported theme and made modifications to the content.

#251934 Copied

Rose Tyler

Support staff

September 20, 2020 at 07:58

Hello,

As I can see, you need to update the theme https://prnt.sc/ukfaw8 – https://xstore.helpscoutdocs.com/article/63-theme-update , then clear cache on your mobile and check the menu.

Regards

#251956 Copied

oscar.kid

Participant

September 20, 2020 at 11:01

will my website enter maintenance mode when running the update?

#251985 Copied

oscar.kid

Participant

September 20, 2020 at 12:16

Hi,

I have done that and still having the same issue. Kindly check

#251994 Copied

Rose Tyler

Support staff

September 20, 2020 at 12:41

Hi,

Could you, please, provide temporary FTP access?

Regards

#251997 Copied

oscar.kid

Participant

September 20, 2020 at 13:32

Hi sharing

Please contact administrator
for this information.

#252003 Copied

Olga Barlow

Support staff

September 21, 2020 at 14:43

Hello,

Checked your site using mobile device and don’t see the mentioned issue anymore https://gyazo.com/95c4074bcf7cc577937f36e293549def

Regards

#252079 Copied

oscar.kid

Participant

September 22, 2020 at 08:15

Hi,

Issue is when with other off canvas option is selected. Currently its ok as is

#252159 Copied

Olga Barlow

Support staff

September 22, 2020 at 16:09

Hello,

Ok. So, do you still need any help from our side?

Regards

#252229 Copied
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