Menu button freezes website on mobile - by oscar.kid

This topic has 10 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

  • Avatar: oscar.kid
    oscar.kid
    Participant
    September 19, 2020 at 22:15

    Hi,

    On the mobile, when i click on menu and select any of the menus, the website freezes. this happens only on the mobile. please help on this urgently.

    Thanks,

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: oscar.kid
    oscar.kid
    Participant
    September 19, 2020 at 22:24

    I have not installed any new plugins that would cause an issue. I just imported theme and made modifications to the content.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2020 at 07:58

    Hello,

    As I can see, you need to update the theme https://prnt.sc/ukfaw8https://xstore.helpscoutdocs.com/article/63-theme-update , then clear cache on your mobile and check the menu.

    Regards

    Avatar: oscar.kid
    oscar.kid
    Participant
    September 20, 2020 at 11:01

    will my website enter maintenance mode when running the update?

    Avatar: oscar.kid
    oscar.kid
    Participant
    September 20, 2020 at 12:16

    Hi,

    I have done that and still having the same issue. Kindly check

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2020 at 12:41

    Hi,

    Could you, please, provide temporary FTP access?

    Regards

    Avatar: oscar.kid
    oscar.kid
    Participant
    September 20, 2020 at 13:32

    Hi sharing

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 21, 2020 at 14:43

    Hello,

    Checked your site using mobile device and don’t see the mentioned issue anymore https://gyazo.com/95c4074bcf7cc577937f36e293549def

    Regards

    Avatar: oscar.kid
    oscar.kid
    Participant
    September 22, 2020 at 08:15

    Hi,

    Issue is when with other off canvas option is selected. Currently its ok as is

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 22, 2020 at 16:09

    Hello,

    Ok. So, do you still need any help from our side?

    Regards

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