Rose Tyler

Hello,

Thanks for using our theme.
Provide us with codes and we will check.
Here is information about code that you registered for the account on our site – https://prnt.sc/uuj6pb

Regards

Hello,

Theme Options > Header builder > delete the Newsletter element from the header content.

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Hello,

Make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Follow this video – https://youtu.be/4n1re0jKorc
or provide temporary wp-admin access, so we can help you with the demo content installation.

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Hi,

Thanks for using XStore. We have checked your license. You can activate the theme now.
Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project!)
https://themeforest.net/licenses/standard

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Make sure that swatches are activated in Theme Options.
Provide us with temporary wp-admin access.

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Hi,

Please watch this video – https://youtu.be/LgzC4iK-j6A

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Hi,

Theme Options > Header builder > add the desired content – https://prnt.sc/usxu9x , for example – https://prnt.sc/usxvdf

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Hello,

Change your settings – https://prnt.sc/uswj8x

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Hello,

Thanks for using our theme.
Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0
There are 2 ways:
– provide temporary wp-admin access, so we can manually delete duplicated elements for you. We do not need access to the Cpanel.
– start from scratch. If you want to run the fresh WordPress installation you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.

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Hi,

As I can see, you need to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Do you mean this https://prnt.sc/uswcg6 ?

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Hello,

Do you mean this color on hover https://prnt.sc/usw8uw ?
https://prnt.sc/usw98x

.et_b_header-menu .nav-sublist-dropdown .item-link:hover {
    opacity: 1;
    color: red !important;
}

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Hello,

Could you, please, provide temporary FTP access also?

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Hi,

We’ve checked your activations, and reset the limit for you. Now you can activate the theme.

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Hi,

I can see 13 orders on your site – https://prnt.sc/usvcj5 Have you sorted out?

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Hello,

We need FTP access, to be able to take a closer look. If you don’t know your FTP access, contact the hosting provider and ask this information.

Regards