Thanks for using our theme.
At first sight, there is no such possibility. Describe the desired result in more detail, maybe we will be able to suggest a workaround after that.
Also, watch this video – https://youtu.be/_dVwgeruFJk
Please provide a screenshot for better understanding.
Thanks in advance.
Regards
Rose Tyler
Support staff
October 7, 2020 at 07:48
Hello,
Check now.
Regards
Rose Tyler
Support staff
October 7, 2020 at 07:42
Hello,
Could you provide temporary wp-admin access?
Regards
Rose Tyler
Support staff
October 7, 2020 at 07:37
Hello,
Thanks for using our theme.
Provide us with codes and we will check.
Here is information about code that you registered for the account on our site – https://prnt.sc/uuj6pb
Theme Options > Header builder > delete the Newsletter element from the header content.
Regards
Rose Tyler
Support staff
October 7, 2020 at 07:28
You’re welcome!
Regards
Rose Tyler
Support staff
October 7, 2020 at 07:28
Hello,
Make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Follow this video – https://youtu.be/4n1re0jKorc
or provide temporary wp-admin access, so we can help you with the demo content installation.
Thanks for using XStore. We have checked your license. You can activate the theme now.
Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project!) https://themeforest.net/licenses/standard
Regards
Rose Tyler
Support staff
October 4, 2020 at 21:45
Hello,
I’ve removed duplicated items from the menu. Go to Appearance > Menus > and edit it depends on your needs now.
You are using the latest version fo Core plugin but an old version of the theme, and it causes the problem. Update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ , or provide FTP access, so we can assist you. If you don’t know your FTP access, contact the hosting provider and ask this information.
Waiting for your reply.
Regards
Rose Tyler
Support staff
October 4, 2020 at 17:25
Make sure that swatches are activated in Theme Options.
Provide us with temporary wp-admin access.
I’ve passed this question to our technicians and we will let you know once it will be fixed.
Probably it will be tomorrow. Please wait.
Regards
Rose Tyler
Support staff
October 4, 2020 at 14:29
Hello,
Thanks for using our theme.
Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0
There are 2 ways:
– provide temporary wp-admin access, so we can manually delete duplicated elements for you. We do not need access to the Cpanel.
– start from scratch. If you want to run the fresh WordPress installation you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.
