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Automatic update breaks my website - by GPP

This topic has 4 replies, 2 voices, and was last updated 3 years, 5 months ago ago by GPP

GPP

Participant

November 8, 2020 at 11:06

Hello everytime my website automatically updates it breaks and I get this

https://imgur.com/a/hJCR0x5

When website broke and after what plugins being updated you can find here

https://imgur.com/a/l9oke2r

I had to restore to my backups when it was working because I can not keep broken website public but please fix the problem why it breaks after an update.

Thank you.

Please, contact administrator
for this information.

#258444 Copied Theme version: .7.0.2

3 Answers

GPP

Participant

November 8, 2020 at 11:11

I keep the broken website just for few hours hoping you will look closely into it and the problem but then I will restore to working back up

thank you

#258446 Copied

Rose Tyler

Support staff

November 8, 2020 at 12:03

Hello,

As I can see, you update XStore Core plugin, but not the theme. Please, do not update the Core plugin before the theme update next time. Follow this article and update the theme – https://xstore.helpscoutdocs.com/category/18-theme-translation , then re-save Theme Options, and all should be fine.
If you need any further assistance, provide FTP access also. Note that the technician team is not available during the weekend.

Regards

#258448 Copied

GPP

Participant

November 8, 2020 at 12:07

Okay thank you this was maybe because automatic update updated core plugin then theme

I will restore back ups and turn off the autoupdater thank you

#258449 Copied
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