Page 1329 – 8theme.com

Forum Replies Created

Viewing 30 posts - 39,841 through 39,870 (of 68,231 total)

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Rose Tyler

Support staff

November 19, 2020 at 14:42

Hi,

Please check this topic – https://www.8theme.com/topic/login-register-popup-disappears/

Regards

#260369 Copied In reply to: Login Issue

Rose Tyler

Support staff

November 19, 2020 at 14:37

Hello,

Go to XStore > Welcome > deactivate theme, then you will be able to activate it on a new site.

Regards

#260368 Copied In reply to: Theme swap

Rose Tyler

Support staff

November 19, 2020 at 14:34

Hello,

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , optimize images – https://prnt.sc/vm6llv + select size in settings of Products elements – https://prnt.sc/vm6qhx https://prnt.sc/vm6r50
Contact your hosting provider to get some advice also.

Regards

#260367 Copied In reply to: Increase Website Performance and Page Size

Rose Tyler

Support staff

November 19, 2020 at 14:20

Hello,

Is it solved https://prnt.sc/vm6fum ?

Regards

#260364 Copied In reply to: Mobile search bar is truncated & top header isn't full width

Rose Tyler

Support staff

November 19, 2020 at 14:15

We can’t connect to FTP using FileZilla, please check credentials. Is there a restriction by IP or something else?

Regards

#260363 Copied In reply to: Add to cart button stopped working

Rose Tyler

Support staff

November 19, 2020 at 14:03

Hello,

I can’t login – https://prnt.sc/vm60a2 Please provide correct wp-admin access.

Regards

#260359 Copied In reply to: Change color Buy Now Button

Rose Tyler

Support staff

November 19, 2020 at 14:00

Hello,

Could you provide temporary wp-admin and FTP access?

Regards

#260358 Copied In reply to: Previous and Next Product Buttons on Single Product Page

Rose Tyler

Support staff

November 19, 2020 at 13:48

Hi,

Go to Edit page > https://prnt.sc/vm5oyy

Regards

#260355 Copied In reply to: Disable breadcrumb XStore

Rose Tyler

Support staff

November 19, 2020 at 13:42

Hello,

Please read the documentation of the plugin – https://support.rightpress.net/hc/en-us/categories/200133263

Regards

#260354 Copied In reply to: Sale and WooCommerce Dynamic Pricing & Discounts Different Badges

Rose Tyler

Support staff

November 19, 2020 at 13:38

Hello,

Try the next – go to edit page > [8theme] Layout options > set Custom background color, then set white background for rows where it is needed and check how the page looks then.

Also, you can follow this article to speed up the content loading – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#260353 Copied In reply to: Broken Slider before full loading of the page

Rose Tyler

Support staff

November 19, 2020 at 13:34

Hello,

Please clear all cache (plugin and server-side).

Regards

#260352 Copied In reply to: error with ajax

Rose Tyler

Support staff

November 19, 2020 at 13:29

Please check now.
I’ve disabled “Show Excerpt In Content Product” via Theme Options, because the content of the excerpt caused the layout issue.
As I can see, you have disabled the banner for Shop page, so I’ve added a header without the overlap on the page. You can find and edit this header via Theme Options > Header builder > Multiple headers > Edit Custom header.
Watch this video – https://youtu.be/BpeXfzNwkOc

Regards

#260351 Copied In reply to: Problem with Shop and Categories

Rose Tyler

Support staff

November 19, 2020 at 13:26

Fixed. Clear cache and check now.

Regards

#260350 Copied In reply to: All Departments menu disappears when scrolling down

Rose Tyler

Support staff

November 19, 2020 at 13:14

Hello,

1) Provide temporary wp-admin access.
2) Clear all cache (plugin and server-side).

Regards

#260345 Copied In reply to: Language switcher in mobile menu not appearing and mobile menu translation

Rose Tyler

Support staff

November 19, 2020 at 13:03

Hello,

It looks like you are using an additional plugin that adds it, so check your plugins, please.

Regards

#260344 Copied In reply to: How to remove it from homepage?

Rose Tyler

Support staff

November 19, 2020 at 12:01

Hello,

I suppose, your need to clear all cache (from a plugin and server). Then check how it works from an incognito window.

Regards

#260336 Copied In reply to: Social Icons

Rose Tyler

Support staff

November 19, 2020 at 11:58

Provide FTP access also.

Regards

#260334 Copied In reply to: All Departments menu disappears when scrolling down

Rose Tyler

Support staff

November 19, 2020 at 11:50

Hello,

Please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Do not forget about Core plugin. Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.

Regards

#260331 Copied In reply to: Lost in translation

Rose Tyler

Support staff

November 19, 2020 at 11:48

Hello,

Thanks for using our theme. You can activate it now.

Regards

#260330 Copied In reply to: You have reached activation number limit. According to the ThemeForest license..

Rose Tyler

Support staff

November 19, 2020 at 11:46

Hello,

Please provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#260328 Copied In reply to: Problem with Shop and Categories

Rose Tyler

Support staff

November 19, 2020 at 11:45

Hello,

Please check credentials – https://prnt.sc/vm2xfp

Regards

#260327 Copied In reply to: All Departments menu disappears when scrolling down

Rose Tyler

Support staff

November 19, 2020 at 09:13

Hello,

Thanks for using our theme.
This behavior relates to scripts of the revolution slider. When the page is loading the row is not full with so the image is in the container then script makes it the full width and the image becomes full width. You can enable the preloader (Theme Options > General) to hide the site while page loading is in progress.

Regards

#260306 Copied In reply to: Broken Slider before full loading of the page

Rose Tyler

Support staff

November 19, 2020 at 09:09

Hello,

1) Please watch this video – https://youtu.be/LgzC4iK-j6A , make sure that variation swatches are enabled.
2) By default, there is no such possibility. You can submit a request here – https://www.8theme.com/taskboard/

Regards

#260305 Copied In reply to: Variation Gallery Woocommerce XSTore Theme Main Demo

Rose Tyler

Support staff

November 19, 2020 at 08:26

Hello,

There is no such feature implemented in our theme. You can contact the support of WooCommerce to get some advice.

Regards

#260301 Copied In reply to: product views counter

Rose Tyler

Support staff

November 19, 2020 at 08:18

Go to XStore > deactivate theme and then activate it again using your purchase code.
After that follow the instructions and press the Check updates button https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Update both: theme and XStore Core plugin. Or you can do the update via FTP, as described in the documentation.
After the update, you need to re-save Theme Options (go to Theme Options > click on Publish) and clear cache.

Regards

#260300 Copied In reply to: Speed test slow and given errors

Rose Tyler

Support staff

November 19, 2020 at 08:15

Hello,

Thanks for using our theme.
You can activate it now.

Regards

#260299 Copied In reply to: You have reached activation number limit.
Rose Tyler

Support staff

November 19, 2020 at 08:14
Hello,

Add the next code in Theme Options > Theme Custom CSS:

.et_b_header-mobile-menu .et_b_header-search input[type="text"], .et_b_header-mobile-menu .et_b_header-search .input-row { background-color: transparent !important; } .et_b_header-mobile-menu .et_b_header-search .input-row { border-color: #5f5995 !important; border-radius: 50px; } .et_b_header-mobile-menu input.form-control::placeholder { color: #5f5995; } .et_b_header-mobile-menu svg { fill: #5f5995; }

Regards
#260298 Copied In reply to: Search input field on mobile.
Rose Tyler

Support staff

November 18, 2020 at 15:38

Hello,

Delete or change this custom CSS code: https://prnt.sc/vljgym

Regards

#260205 Copied In reply to: CHANGE BUTTON COLOR

Rose Tyler

Support staff

November 18, 2020 at 15:18

Theme Options > Header Builder > Multiple headers > edit header for the Front page > delete the background image – https://prnt.sc/vlizzq

Regards

#260200 Copied In reply to: Remove the leaf from the organic cosmetic demo

Rose Tyler

Support staff

November 18, 2020 at 15:16

Hi,

Appearance > Widgets > Shop sidebar > change title https://prnt.sc/vlix7b

Go to Edit post – https://prnt.sc/vlixz8

Regards

#260199 Copied In reply to: Had problems with translation the theme
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Viewing 39,870 results - 39,841 through 39,870 (of 68,231 total)

Viewing 30 posts - 39,841 through 39,870 (of 68,231 total)

← 1 2 3 … 1,328 1,329 1,330 … 2,273 2,274 2,275 →

Forum Replies Created

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