Forum Replies Created

Viewing 30 posts - 39,481 through 39,510 (of 68,187 total)
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  • Avatar: Rose Tyler
    Rose Tyler
    Support staff

    The generator is not obligatory, you may do not generate the file at all, like it is right now.
    But if you want to use this feature, select all required elements, and check style of pages on the frontend. If you will face a style problem on the single products page, likely single product layouts are not added to the file, and so on.

    Regards

    #261761 Copied In reply to: Real mess
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    I’ve fixed it. Just clear browser cache and check.

    Regards

    #261758 Copied In reply to: Real mess
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please read this article and watch video – https://elementor.com/blog/introducing-mobile-editing/ Content of pages can be styled using Elementor for desktop and mobile differently, you even can show some sections for desktop or mobile only.

    Regards

    #261757 Copied In reply to: Have the mobile view completely different to the web view?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    1) Edit slider > https://prnt.sc/vs5804 > https://prnt.sc/vs582t
    2) This demo uses a custom Header for the Home page, when you open the header builder it shows the Default header that is displayed on all other pages (like Cart, Shop and so on), to be able to edit the Home page header, go to Header builder > Multiple headers > https://prnt.sc/vs5ad1
    Also, watch this video – https://youtu.be/BpeXfzNwkOc

    Regards

    #261755 Copied In reply to: Change background color e-bike theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Check now. I’ve disabled the sidebar via Theme Options > Blog > Blog layout > Sidebar position > Without.

    Regards

    #261754 Copied In reply to: Page – No sidebar
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Thanks for using our theme.
    Theme Options > WooCommerce (Shop) > Single product page > Single product layout > https://prnt.sc/vs50us + https://prnt.sc/vs50yq + https://prnt.sc/vs512k

    Regards

    #261753 Copied In reply to: Products not using side scroller design – Home Decor Demo
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello Tadas_Andrulis,

    Thanks for using our theme.
    In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

    If you need any further assistance, let us know what demo version (Elementor or WPBakery) do you want to import and provide FTP access also.

    Regards

    #261752 Copied In reply to: Error While Install Plugins On Fırst Theme Install
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Issue with the styles is caused by using CSS Generator feature in the wrong manner (XStore > Files generator). You did not choose all the necessary elements that used on your site that’s why you got broken styles for them. The File generator option is created to speed up the site performance and avoid calling the styles of elements that you don’t use on your site. Use this tool if you are an advanced user ( it may cause style issues on the frontend ). If you want to speed up the site, follow this article first – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Regards

    #261751 Copied In reply to: Real mess
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

    Regards

    #261750 Copied In reply to: The following required plugin is currently inactive: XStore Core Problem
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello Sever,

    You can activate the theme now.

    Regards

    #261749 Copied In reply to: Reset Activation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello Douglas_Latino,

    We’ve checked your activations. You can use the purchase code now.
    Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

    Regards

    #261748 Copied In reply to: Reset Activation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Done.

    Regards

    #261747 Copied In reply to: You have reached activation number limit.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    Enable Elementor for static blocks – https://prnt.sc/vrwpml , then create a footer static block with the desired content, and set it to show via Appearance > Widgets. For example – https://prnt.sc/vrwrnz > https://prnt.sc/vrwru4
    Let us know if you need any further assistance.

    Regards

    #261729 Copied In reply to: serious difficulties to customize footer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Deactivate the theme – https://prnt.sc/vrwoj7 and delete files of the current installation, then you will be able to activate it on a new domain.

    Regards

    #261728 Copied In reply to: Deactivating theme in a demo site in order to move it to a new site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Check Shop page and you will see the new logo. Landing watch demo uses custom Header for the Home page, to be able to change it go to Theme Options > Header builder > Multiple headers – https://prnt.sc/vrwmwb , then you will be able to edit the content of the header that is displayed on the Home page.
    Also, watch this video – https://youtu.be/BpeXfzNwkOc

    Regards

    #261727 Copied In reply to: Published changes not updating actual site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Unfortunately, we do not work via TeamViewer. The quick view is visible on all products on your Shop page? Do you use the Products element on the Home page? Go to Styling > select “Inherit” product view https://prnt.sc/vrurmj
    Global quick view settings you can find in Theme Options > WooCommerce > Shop elements > Quick view.
    We really want to help you, but it is difficult to do just by description. Contact us once the site will be live, so we can check it more deeply.
    At least provide us with screenshots of how products look on your Home and Shop pages.
    Do you have any errors in the browser console?
    Make sure that any of 3rd party plugins doesn’t affect the quick view displaying.

    Regards

    #261719 Copied In reply to: Quickview
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You’re welcome!
    Have a good day!

    Regards

    #261717 Copied In reply to: Vertical header problems
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Dear,

    As was mentioned, I do not see the problem on your site. Here is view from the customizer – https://prnt.sc/vrtos8 , and from the live site in an incognito window – https://prnt.sc/vrtpb2

    I’ve changed the background color and zoom – https://prnt.sc/vrtqpx , disabled the W3 Total Cache , and can clearly see the result – https://prnt.sc/vrtskq So contact the support of the cache plugin to find our why you can’t clear the cache, or keep the plugin disabled and activate it once all changes on the site will be finished.

    Regards

    #261715 Copied In reply to: Vertical header problems
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Provide URL and temporary wp-admin access, please.

    Regards

    #261714 Copied In reply to: Page – No sidebar
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Great. Have a nice day.

    Regards

    #261713 Copied In reply to: product variation images are not switching at all?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    You can activate the theme now.
    Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

    Regards

    #261712 Copied In reply to: deactivate license
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Please check one more time – https://gyazo.com/3841bd8440d8f5c0815c0958618b97ed

    Regards

    #261709 Copied In reply to: product variation images are not switching at all?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Theme Options > Blog > Blog layout > Sidebar position > Without. If you need the sidebar on the Blog page set it for the page separately.

    Regards

    #261704 Copied In reply to: Page – No sidebar
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Sorting is independent of our theme and comes from WooCommerce (Appearance > Customize > WooCommerce (Shop) > Product catalog > Default Product Sorting), so you may contact the support of WC about this.

    Regards

    #261700 Copied In reply to: Product Sorting
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Update XStore to 7.1.3 v and Core plugin to 3.1.3v https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Then go to Theme Options > click on Publish. Clear all cache and check then.

    Regards

    #261696 Copied In reply to: product variation images are not switching at all?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    I suppose it is a cache issue, here what I can see – https://prnt.sc/vrsjce , so you just need to clear cache.

    Regards

    #261694 Copied In reply to: Vertical header problems
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Clear cache and check now. The Featured image should not be empty, I’ve uploaded a placeholder – https://prnt.sc/vrsiaz

    Regards

    #261693 Copied In reply to: product variation images are not switching at all?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Click on Add account > select “Business” > continue, you will be prompted by Instagram to sign in your Instagram account and then you will be asked to authorize 8themeapp to access your Instagram photos.
    Let us know the result.
    Our developers team will be able to take a closer look after the weekend if it is needed, so do not change wp-admin and FTP access.

    Regards

    #261691 Copied In reply to: Instagram Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    The “Buy now” text can be changed in a next way –
    Install Loco Translate plugin, create a translation for XStore theme of English and change the text, then just disable the Loco plugin.

    Regards

    #261689 Copied In reply to: Rent Now Button
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Thanks for the notice about the demo. It will be checked. We always work on theme speed improvements but site speed depends not just on the theme.
    We would recommend you to contact optimization experts here for assistance with site optimization. Our support is able to help you with theme options (Theme Options > Speed optimization) but individual site optimization is outside the scope of our support and we don’t have experts for individual site optimization.
    Also, check results of Pingdom test, your site – https://prnt.sc/vrqn10 , the demo – https://tools.pingdom.com/#5d839fba86400000

    Regards

    #261685 Copied In reply to: Website too slow
  • 1 2 3 … 1,316 1,317 1,318 … 2,271 2,272 2,273
    39,481–39,510 of 68,187 posts
Viewing 30 posts - 39,481 through 39,510 (of 68,187 total)
1 2 3 … 1,316 1,317 1,318 … 2,271 2,272 2,273