Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 38,941 through 38,970 (of 68,187 total)

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Rose Tyler

Support staff

December 18, 2020 at 13:04

Hello Chiowai,

Follow this article and update XStore Core plugin to 3.2.2.1 version – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#264780 Copied In reply to: cannot replace/add image with Elementor

Rose Tyler

Support staff

December 18, 2020 at 13:03

Hello,

I’ve updated Core plugin to 3.2.2.1 version. Clear cache and check now.

Regards

#264779 Copied In reply to: SOS – PRODUCT IMAGE PROBLEM – SOS

Rose Tyler

Support staff

December 18, 2020 at 12:01

Hello,

Clear cache and check now.

Regards

#264766 Copied In reply to: Prev/Next product navigation navigates to itself

Rose Tyler

Support staff

December 18, 2020 at 10:42

Hello,

Theme Options > WooCommerce > Single product page > Single products layout > AJAX Add To Cart For Simple Products. Theme Options > Woocommerce (Shop) > Shop > Shop page layout > Product Added Notification > Off.
If you want to have Ajax add to cart for the variable products you need third-party plugin. Our theme does not include this option by default https://wordpress.org/plugins/woocommerce-ajax-add-to-cart-for-variable-products/ https://wordpress.org/plugins/woo-ajax-add-to-cart/

Regards

#264750 Copied In reply to: Side Cart Woocommerce

Rose Tyler

Support staff

December 18, 2020 at 10:34

I do not see the problem – https://prnt.sc/w5901s https://prnt.sc/w5908b Have you sorted out? Have you cleared cache?

Regards

#264739 Copied In reply to: How to translate "All categories" and "Search…" ?

Rose Tyler

Support staff

December 18, 2020 at 10:32

Hello,

You did not update the Core plugin – https://prnt.sc/w58yp7

Regards

#264737 Copied In reply to: cant update product image

Rose Tyler

Support staff

December 18, 2020 at 10:30

Please follow the documentation and update via FTP, or provide us with temporary wp-admin and FTP access.

Regards

#264736 Copied In reply to: Products – Remove or edit featured image not working

Rose Tyler

Support staff

December 18, 2020 at 10:27

Hello,

Thank you very much for the detailed explanation.
1) I’ve passed this problem to our technicians.
Try to change the password in your account settings https://prnt.sc/w58s55 > https://prnt.sc/w58sgn , then clear cache of your browser and try to login then. Let us know the result.
2) Go to Theme Options > Theme Custom CSS > Global CSS > delete this code – https://prnt.sc/w58tuo

Regards

#264734 Copied In reply to: Product Name Font

Rose Tyler

Support staff

December 18, 2020 at 10:14

Hello,

Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how the menu works then.
If the problem is independent of plugins, provide us with temporary wp-admin and FTP access, we will check it more deeply.

Regards

#264730 Copied In reply to: submenu is not workling

Rose Tyler

Support staff

December 18, 2020 at 10:10

Hi,

Edit your menu static block to achieve the desired result, for example, https://prnt.sc/w58d90 or https://prnt.sc/w58fuv + https://prnt.sc/w58g4z

Regards

#264726 Copied In reply to: Static Content Image

Rose Tyler

Support staff

December 18, 2020 at 10:01

Hello,

Pages > Edit page > [8theme] Layout options > Breadcrumbs Style > Disable

Regards

#264724 Copied In reply to: WPML transalted page moved the slider

Rose Tyler

Support staff

December 18, 2020 at 08:41

Do you want to create a multi language site? What plugin do you use for this?
Provide temporary wp-admin access.

Regards

#264712 Copied In reply to: How to translate "All categories" and "Search…" ?
Rose Tyler

Support staff

December 18, 2020 at 08:40
Hello,

1) Try to use the next custom CSS code:

.mobile-menu-content .et_b_header-wishlist, .mobile-menu-content .et_b_header-account { display: inline-block; width: auto; } .mobile-menu-content .et_b_header-wishlist { margin-left:15px; }

2) https://prnt.sc/w56f1y

Regards
#264711 Copied In reply to: Menu mobile
Rose Tyler

Support staff

December 18, 2020 at 08:32

No, there is no such option.
Sorry, but additional customization in files is outside the scope of our basic support.

Regards

#264710 Copied In reply to: Single product page showing pre-footer area of shop page

Rose Tyler

Support staff

December 18, 2020 at 08:30

Hello,

Please provide URL of the mentioned page with products.

Regards

#264708 Copied In reply to: Elementor Basic Gallery Border does not work

Rose Tyler

Support staff

December 18, 2020 at 08:24

Update the Core plugin to 3.2.2.1version – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
and contact your hosting provider, as was mentioned. Let us know the result.

Regards

#264706 Copied In reply to: Unable to customize site

Rose Tyler

Support staff

December 18, 2020 at 07:27

Hello,

Update the theme to 7.2.2 and Core plugin to 3.2.2.1 version – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Go to Theme Options > click on Publish.

Regards

#264702 Copied In reply to: submenu is not workling

Rose Tyler

Support staff

December 18, 2020 at 07:24

Hello,

Update XStore Core plugin to 3.2.2.1 version – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#264701 Copied In reply to: Products – Remove or edit featured image not working

Rose Tyler

Support staff

December 17, 2020 at 16:48

Theme Options > WooCommerce > Shop > Product styles > Product Content Effect

Regards

#264598 Copied In reply to: Quickview

Rose Tyler

Support staff

December 17, 2020 at 16:44

Waiting for your reply

Regards

#264597 Copied In reply to: Can not change images in elementor

Rose Tyler

Support staff

December 17, 2020 at 16:35

Hello,

Please check screenshots – https://gyazo.com/eef80fc389495d2f8c2e69060abe8884 https://gyazo.com/eecc0cf75d802da4b0a1c12a9d9f6d88

Regards

#264595 Copied In reply to: Translation Issue

Rose Tyler

Support staff

December 17, 2020 at 16:19

Hello,

Check these settings – https://prnt.sc/w4rqu3 https://gyazo.com/a8a7b1feddc5d57fc00ea59b9a88e727 and change them depends on your needs.

Regards

#264589 Copied In reply to: Quickview

Rose Tyler

Support staff

December 17, 2020 at 15:47

Could you provide temporary wp-admin access?

Regards

#264575 Copied In reply to: Breadcrumbs different style on product page

Rose Tyler

Support staff

December 17, 2020 at 15:47

Hello,

Update the theme to 7.2.2 and XStore Core plugin to 3.2.2.1v – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache of your mobile browser and check then.

Regards

#264574 Copied In reply to: Progress Bar wrong display on mobile

Rose Tyler

Support staff

December 17, 2020 at 15:40

Hello,

Try to set next settings:
Theme Options > WooCommerce > Shop > Shop page filters > Sidebar Widgets With Scrollable Content > Off, Show More Filters On Click > On.

Regards

#264572 Copied In reply to: widget scroolbar width

Rose Tyler

Support staff

December 17, 2020 at 15:36

Please check credentials – https://prnt.sc/w4qwsn

Regards

#264570 Copied In reply to: Image is not displaying
Rose Tyler

Support staff

December 17, 2020 at 15:34
Hello,

Add the next code in Theme Options > Theme custom CSS:

.single-product .prefooter { display: none; }

Regards
#264569 Copied In reply to: Single product page showing pre-footer area of shop page
Rose Tyler

Support staff

December 17, 2020 at 15:03

Hi,

XStore Core is here – https://prnt.sc/w4q8rh , create a translation for the plugin.
Or provide temporary wp-admin access.

Regards

#264559 Copied In reply to: I can't change "Add to Cart"

Rose Tyler

Support staff

December 17, 2020 at 14:31

Hello,

Do you use Single product builder? If so, go Theme Options > WooCommerce > Single product builder > Breadcrumbs > Use Breadcrumbs As – Static section, Breadcrumbs Style – Inherit

Regards

#264549 Copied In reply to: Breadcrumbs different style on product page

Rose Tyler

Support staff

December 17, 2020 at 14:20

Hello,

Provide temporary wp-admin access.

Regards

#264547 Copied In reply to: product categories missing from widget area
← 1 2 3 … 1,298 1,299 1,300 … 2,271 2,272 2,273 →

38,941–38,970 of 68,187 posts

Viewing 30 posts - 38,941 through 38,970 (of 68,187 total)

← 1 2 3 … 1,298 1,299 1,300 … 2,271 2,272 2,273 →

Forum Replies Created

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