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  cipzer

  Participant

  December 16, 2020 at 21:49

  When clicking on customize site, an error is coming – http://www.cipzernatural.com didn’t send any data. Check the screenshot here — https://photos.app.goo.gl/taYrWnJnHbxT1aLn6

  #264401 Copied Theme version: 7.2.1 WooCommerce version: 4.8.0

  3 Answers

  

  Rose Tyler

  Support staff

  December 17, 2020 at 08:20

  Hello,

  Thanks for using our theme.
  Do you use latest versions of the theme and Core plugin – https://prnt.sc/w4hha2
  Contact your hosting provider and ask to increase the SubstituteMaxLineLength to 10M or 20M.

  Regards

  #264432 Copied
  

  cipzer

  Participant

  December 18, 2020 at 07:42

  Yes I am using latest versions https://prntscr.com/w55dk2 https://prnt.sc/w55fiz

  #264705 Copied
  

  Rose Tyler

  Support staff

  December 18, 2020 at 08:24

  Update the Core plugin to 3.2.2.1version – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
  and contact your hosting provider, as was mentioned. Let us know the result.

  Regards

  #264706 Copied