Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 38,971 through 39,000 (of 68,187 total)

← 1 2 3 … 1,299 1,300 1,301 … 2,271 2,272 2,273 →

Rose Tyler

Support staff

December 17, 2020 at 14:14

Hello,

Please clear cache and check now.

Regards

#264544 Copied In reply to: I cannot upload images

Rose Tyler

Support staff

December 17, 2020 at 14:12

Hello,

Have you updated XStore Core plugin to 3.2.2.1 version? https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Provide temporary wp-admin access, please.

Regards

#264543 Copied In reply to: Image is not displaying

Rose Tyler

Support staff

December 17, 2020 at 14:10

I’ve updated the plugin as described in the documentation.
Please clear cache and check how the product image works now.

Regards

#264541 Copied In reply to: Product photo is not added

Rose Tyler

Support staff

December 17, 2020 at 14:05

Hello,

Update XStore Core plugin to 3.2.2.1 version – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Clear cache and check how it works then. Let us know the result.

Regards

#264538 Copied In reply to: Add product image problem

Rose Tyler

Support staff

December 17, 2020 at 13:49

Hello,

Do you use v3.2.2.1 of Core plugin? https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Provide temporary wp-admin access, so we can take a closer look.

Regards

#264535 Copied In reply to: Product photo is not added

Rose Tyler

Support staff

December 17, 2020 at 13:26

Hello,

Thanks for using our theme.
Sorry, but your problem is a bit unclear for me. Please describe it in more detail with screenshots for a better understanding. You can use the Lightshot screenshot tool to share screenshots.
Do you mean that you can’t add a product to a category https://prnt.sc/w4o9g4 ?

Regards

#264529 Copied In reply to: Filebird issue

Rose Tyler

Support staff

December 17, 2020 at 13:06

You’re welcome! Have a nice day

Regards

#264525 Copied In reply to: ATRIBUTES

Rose Tyler

Support staff

December 17, 2020 at 13:05

Hello,

Update XStore Core plugin to 3.2.2.1v – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Clear cache and check then. Let us know the result.

Regards

#264523 Copied In reply to: cant update product image

Rose Tyler

Support staff

December 17, 2020 at 12:55

Hello,

Update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/, and plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#264519 Copied In reply to: Can't update XStore core

Rose Tyler

Support staff

December 17, 2020 at 11:48

Hi,

Please read this article – https://docs.woocommerce.com/document/variable-product/ and watch the video – https://youtu.be/LgzC4iK-j6A

Regards

#264497 Copied In reply to: ATRIBUTES

Rose Tyler

Support staff

December 17, 2020 at 11:21

Hello,

Thanks for using XStore.
Update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/, and plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#264492 Copied In reply to: Theme not update properly

Rose Tyler

Support staff

December 17, 2020 at 11:18

Hello,

Please, update Core plugin to v3.2.2.1 (fix included) https://www.8theme.com/downloads/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#264490 Copied In reply to: Can not change images in elementor

Rose Tyler

Support staff

December 17, 2020 at 11:05

Hello,

Add HTML block into the header content – https://prnt.sc/w4ld5q
https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

Regards

#264484 Copied In reply to: email icon in RIGHT SIDE TOP BAR AREA

Rose Tyler

Support staff

December 17, 2020 at 11:00

Hello,

I would recommend you to contact WooCommerce support, our theme doesn’t affect the product sorting.

Regards

#264482 Copied In reply to: Custom Product Sorting on Sub Category Page.

Rose Tyler

Support staff

December 17, 2020 at 10:24

Hello,

Thanks for using our theme.
Theme Options > Header builder > Header stisky > Background color – https://prnt.sc/w4kc8e

Regards

#264473 Copied In reply to: Modify Header-main Color

Rose Tyler

Support staff

December 17, 2020 at 10:18

Hi,

I can’t log in. Do you use WPBakery or Elelemtor? Check settings of product elements, for example – https://prnt.sc/w4k7dk

Regards

#264472 Copied In reply to: Quickview

Rose Tyler

Support staff

December 17, 2020 at 09:59

Hello,

Delete the mentioned custom code https://prnt.sc/w4jq87 , then clear cache and check.

Regards

#264468 Copied In reply to: Left menu on the site is not displayed

Rose Tyler

Support staff

December 17, 2020 at 09:54

Hello,

We haven’t created AMP version of XStore theme yet.

Regards

#264466 Copied In reply to: AMP support
Rose Tyler

Support staff

December 17, 2020 at 09:52
Add this code also:

.products-grid.row-count-4 .product:nth-child(2n+1) { clear: none !important; } .products-grid.row-count-4 .product:nth-child(3n+1) { clear: both; }

Regards
#264464 Copied In reply to: How to change category/product per row ONLY for mobile?
Rose Tyler

Support staff

December 17, 2020 at 09:49

Hello,

https://www.8theme.com/documentation/xstore/plugins/wishlist/
Theme Options > WooCommerce > Shop > Products style – https://prnt.sc/w4jhys

Regards

#264461 Copied In reply to: Wishlisl products

Rose Tyler

Support staff

December 17, 2020 at 09:46

Hi,

Make sure that you installed the default WC pages (Cart, Checkout, Shop, My account) – https://docs.woocommerce.com/document/woocommerce-pages/
, then read this article https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
Let us know if you need any further assistance.

Regards

#264460 Copied In reply to: issue with cross sells

Rose Tyler

Support staff

December 17, 2020 at 09:42

Hello,

Theme Options > WooCommerce > Shop elements > https://prnt.sc/w4jbhv

Regards

#264455 Copied In reply to: Sale bug

Rose Tyler

Support staff

December 17, 2020 at 09:40

Hi,

No, it will be included in the next one.

Regards

#264454 Copied In reply to: Marseille 03

Rose Tyler

Support staff

December 17, 2020 at 09:03

Hello,

1) Please see screenshots – https://prnt.sc/w4iel7 https://prnt.sc/w4iet7 https://prnt.sc/w4iey7
2) This new feature will be added in the next theme update.

Regards

#264449 Copied In reply to: Marseille 03

Rose Tyler

Support staff

December 17, 2020 at 09:00

Hello,

To prevent editing php files, use translation –
Install Loco Translate plugin, go to LT > Plugins > Woocommerce > New language > create English translation, and change the text there, disable LT plugin.

Regards

#264448 Copied In reply to: Edit backorder message on product page

Rose Tyler

Support staff

December 17, 2020 at 08:48

You’re welcome!
Could you please rate the theme here? https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

Regards

#264441 Copied In reply to: Brands Filter Not Working

Rose Tyler

Support staff

December 17, 2020 at 08:47

Hello,

Theme Options > Header builder > use Contacts element (delete default items of this element and add own from scratch) or HTML block https://prnt.sc/w4i1ym
https://xstore.8theme.com/xstore-icons/

Regards

#264440 Copied In reply to: email icon in RIGHT SIDE TOP BAR AREA

Rose Tyler

Support staff

December 17, 2020 at 08:39

The update is available. Please check – https://xstore.8theme.com/update-history/

Regards

#264437 Copied In reply to: Do not see progress bar on cart page (sales booster)

Rose Tyler

Support staff

December 17, 2020 at 08:37

Yes, you can change the value of % depends on your needs.

Regards

#264436 Copied In reply to: How to change category/product per row ONLY for mobile?

Rose Tyler

Support staff

December 17, 2020 at 08:35

Hello,

Thanks for using our theme.
You can ignore the mentioned message. Our theme uses Header Builder that allows placing menus in any part of the header http://prntscr.com/rvfh9t , so there are no Manage Menu Locations settings.
Create a menu via Appearance > Menus, then select the menu via Theme Options > Header builder > Menu element.

Regards

#264435 Copied In reply to: Your theme does not natively support menus, but you can use them in sidebars by
← 1 2 3 … 1,299 1,300 1,301 … 2,271 2,272 2,273 →

38,971–39,000 of 68,187 posts

Viewing 30 posts - 38,971 through 39,000 (of 68,187 total)

← 1 2 3 … 1,299 1,300 1,301 … 2,271 2,272 2,273 →

Forum Replies Created

Is your store missing upsells?

How fast is your website?

Explore our WordPress WooCommerce themes