Problem with theme update - by lavarto - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

  • Avatar: lavarto
    lavarto
    Participant
    February 2, 2021 at 09:03

    Hi again I have a problem updating the theme gives me this error:

    Update failed: The package cannot be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Please do not send me this: Do the update of the theme and plugins via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update
    https://xstore.helpscoutdocs.com/article/37-plugins-update

    I want you to fix the problem and i to get automatic updates. That’s why I bought your theme and I didn’t download it from the many sites where I can download for free: https: //www.google.com/search? Client = opera & hs = Cat & ei = j_0YYN2CKsOAkwW -z6DoBQ & q = xstore + nulled & oq = xstore + nulled & gs_lcp = CgZwc3ktYWIQAzoHCAAQRxCwAzoFCAAQsQM6AggAOggIABCxAxCDAToHCAAQsQMQCjoECAAQCjoHCC4QsQMQCjoKCAAQsQMQgwEQCjoECAAQHlDXF1jeUWCGU2gHcAJ4AIABigGIAdEMkgEEMS4xM5gBAKABAaoBB2d3cy13aXrIAQjAAQE & sclient = psy-ab & ved = 0ahUKEwidhqeY1cruAhVDwKQKHb4nCF0Q4dUDCAw & uact = 5

    Thanks,

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:17

    Hello,

    Thanks for using our theme.
    Please follow next steps:
    (1) deactivate the theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.

    Regards

    Avatar: kaczorwiki
    kaczorwiki
    Participant
    February 2, 2021 at 22:57

    has the same update problem

    “(1) deactivate the theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.”

    does not help

    Avatar: lavarto
    lavarto
    Participant
    February 2, 2021 at 22:59

    Thank you!
    It happened.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 10:36

    Hello Lavarto,

    Great. Thanks for letting us know

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 10:37

    Hello Kaczorwiki,

    Please submit a new topic here – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Let us know what version of the theme do you use right now.

    Regards

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