Hello,

Sorry for the delay in answering.
Contact your hosting provider and ask about the server error log, or check the documentation of Amazon AWS Ec2.
As was previously mentioned, contact your hosting provider to check the server error logs and fix the issue.

Regards

Hello Yusuf Moolla,

Have you changed the file via FTP? Do you use server cache or CDN?
Provide us with temporary wp-admin and FTP access, not Cpanel.

Regards

Hello,

There is no such functionality, by default. You can submit a request here – https://www.8theme.com/taskboard/

Regards

Hello,

Check your site now.

Regards

Hello,

Please provide URL of your site.

Regards

Hello,

Thanks for the reply!
Here is what I can see on your site – http://prntscr.com/10v52zf and when Theme Options are closed – http://prntscr.com/10v53c8 At first sight, all works fine. Please clear cache and check.
Provide some screenshots for a better understanding problem that you face. Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

Regards

Hello,

Thanks for using our theme!

You are using the Lazy loading option of the SG Optimizer plugin, and Lazy in Theme Options > Speed Optimization. Both options can’t be used at the same time, so you need to disable one of them.

Regards

Hello,

Do you have any errors in the browser console?
Try to enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

In this case, use Loco translate plugin and change the text for the theme.

Regards

Hello,

I can’t login. Please check credentials.
However, the similar problem was in one of our customers, who used an additional plugin. Once he changed settings of that plugin it was fixed.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then.

Regards

Hello,

Thanks for contacting us!
Please describe the desired result in more detail, maybe provide a screenshot for a better understanding of where exactly on a particular page or on all pages do you want to add the search.
Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

Regards

Hello,

https://www.8theme.com/topic/when-we-add-product-in-cart-it-redirect-towards-cart-page/#post-280957

Regards

Hello,

Try to add the next custom CSS code in Theme Options > Theme custom CSS > Custom CSS for mobile:

.woocommerce-account .woocommerce-orders-table.woocommerce-MyAccount-orders {
    display: block;
    overflow-x: auto;
}

it will add a horizontal scrollbar.

Regards

Hello Matteo Carrubba,

There is no known solution right now.
You can do next: – contact the support of the plugin; – submit a request here – https://www.8theme.com/taskboard/

Regards

Hello,

Do you mean Single product page? I can see content there, but also a big empty space after the gallery, to fix it:
Download slick.min.js file from this page – https://dropmefiles.com/7FuTZ , reupload the file into wp-content/themes/xstore/js/libs/ folder, via FTP. Then clear cache and check.

Regards