Rose Tyler

Hello,

Thanks for using our theme!
We do not give a guaranty for full theme compatibility with all existing 3rd party plugins.
Please check how does it work when Storefront (default WC theme) is activated on your site. Provide us with screenshots or video.

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Hello,

We are glad that you sorted out.

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Hello,

Make sure that you added Newsletter element into the Header content, for example – https://prnt.sc/10uw8e6
To find out if any error was caused by an additional plugin, disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then.

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Hello,

Thanks for using our theme!
It looks like you are using Custom CSS code that affects it, but I can’t see where exactly the code is added because of the cache plugin on your site.
Please disable cache and provide temporary wp-admin access, so we can take a closer look.

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Hello,

Thanks for using our theme!
1) 1 account should be connected 1 time.
2) Do you use Recent media option of the Instagram settings? Try to select Top media.

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Hello,

Thanks for the reply.
1) Download slick.min.js file from this page – https://dropmefiles.com/7FuTZ , reupload the file into wp-content/themes/xstore/js/libs/ folder, via FTP. Then clear cache and check.
2) You do not need all plugins that come bundled with the theme, read description of plugins and activate required. Every plugin slows down site a bit, so there is no need to activate plugins that you do not plan to use.
Plugins can be installed via XStore > Plugins Installer or manually using archives from this page – https://www.8theme.com/downloads/ Purchase Key is not required for plugins, read here – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
3) https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

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Hello,

Add the next code in Theme Options > Theme custom CSS > Global custom CSS:

.page-heading {
    background-image: none;
}

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Hello,

It was an issue in 7.2.5 version of the theme, after the latest update – it is fixed. Please clear cache and check now. As I can see, tabs work fine on your site.

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Hi,

I am not sure that fully understand your request. Could you describe your goal/the desired result in more detail? Thanks in advance.

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You’re welcome!

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Hi,

In case you want to load local fonts, you can download the necessary font from the Google fonts and upload it to XStore > Custom Fonts. After that choose that local hosted font in the Typography settings of Theme Options.

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Hello,

1. Read this article and use Loco translate plugin to translate the theme – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
After the theme update you need to click on Sync button – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , then you will be able to find and translate new strings.
2. Update the theme and Core plugin, clear cache and it will be fixed – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

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As I can see, it is a post that can be edited – http://prntscr.com/10ubojq
URL that you provided is a page of Category, and yes, content can be edited as HTML only – https://prnt.sc/10ubr2l
As a workaround, create a static block using WPBakery, for example – https://prnt.sc/10ubsa2 https://prnt.sc/10ubt1t

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Hello,

Thanks for using our theme.
Theme Options > Header builder > Cart > Mini-Cart Promo Message

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Hello,

All available options are in settings of this element. There are no additional instructions, but you can watch this video – https://youtu.be/z3YfXfR31eI

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