Rose Tyler

Hello,

Thanks for contacting us.
Watch this video – https://youtu.be/4n1re0jKorc
Importing demo content does not delete any pages or products. However, it can overwrite your existing content.
If your site is live, it would be better to create a staging site (full copy of the existing one), and do tests there first.

Regards

Hello,

Go to WPML > String translation > scroll down and press on “Translate texts in admin screens” link. You’ll see a list of fields, choose the fields you’d like to translate. For example – theme_mods_xstore-child > http://prntscr.com/szhrk6 http://prntscr.com/101tyo7 After that go back to the String Translation section and translate necessary content – http://prntscr.com/szhs2y

http://prntscr.com/10yrnip

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Hello,

Download etheme.min.js from this page https://dropmefiles.com/YxjCd and reupload it into wp-content/themes/xstore/js folder via FTP. Then clear all cache and check Quick view.

1) In this update, wasn’t added anything that may slow down the site. Read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ Disable unrequired plugins, optimize images, ask for help from your hosting provider.
2) Any of your plugins use lazy loading for images?
3) Edit a page using Elementor > http://prntscr.com/10gz33f > http://prntscr.com/10gz3ct > http://prntscr.com/10gz3na > Image Lightbox > Off

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Hello,

As I can see, only 1 of these products has an Additional custom block selected in settings – http://prntscr.com/10yqa4p

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Hello,

What is full text of the error? Where do you get it? Provide URL and temporary wp-admin access.

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Hello,

It looks like you have changed wp-admin access http://prntscr.com/10yq1ju
.php files should be edited via FTP, not Dashboard.
Additional customization in files is outside the scope of our basic support.

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Hello,

Thanks for using our theme.
Deactivated.

Regards

Hello,

Please check credentials – http://prntscr.com/10y54zx

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Hello,

Just add the link like here – http://prntscr.com/10y4g2k
<p><a class="btn black" href="https://www.cuentosenlacabeza.com/nuestra-libreria/"><span><?php esc_html_e('Return To Shop', 'xstore') ?></span></a></p>

Regards

Hello,

Please submit your request here – https://www.8theme.com/taskboard/

Regards

Hello,

Thanks for contacting us.
1) https://prnt.sc/10y28ez – re-upload the logo image into your media library or contact your hosting provider about this Mixed content issue.
2) XStore > Authorization APIs > Google Map
3) What exactly do you want to change there?
4) Read about WPML here – https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ This plugin doesn’t come bundled with the theme and should be purchased separately.
RTL styles are applied once you enable RTL language in Dashboard > Settings > General, no matter what demo you imported.

Regards

Hello,

When W3 Total Cache plugin is disabled the sticky header is displayed correctly. Try to play with settings of the plugin to find our what option causes the problem, cor contact support of the plugin to get assistance.
Also, you can change Sticky Type to Smart in Theme Options – https://prnt.sc/10y2059 It seems to work fine even with the current settings of the cache plugin.

Regards

Hello,

You provided FTP access, but I’ve asked about access to the Dashboard. However, check how it works when a default theme is activated on your site. It looks like something that independent of XStore. If 404 is shown when you open the dashboard, even with another theme activated, contact your hosting provider and ask about assistance. We can’t help in questions that are unrelated to our theme.

Regards

Hello,

Do you want to create a multilingual site? What plugin do you use WPML, Polylang, or another one? Please provide URl and temporary wp-admin access, so we can take a closer look. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

Hello,

I can see Slider on your Home page – https://prnt.sc/10xxy4v Is it solved? If not, provide some screenshots for a better understanding of the problem.
Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

Regards