Hello,
Do you want to create a multilingual site? What plugin do you use WPML, Polylang, or another one? Please provide URl and temporary wp-admin access, so we can take a closer look. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards















