Forum Replies Created

Viewing 30 posts - 34,681 through 34,710 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 15:12

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 14:59

    Hello,

    Filter products by price widget takes price range automatically based on the min and max price of existing products.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 14:34

    Hello,

    Thanks for the reply.
    Provide temporary FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 14:26

    Hello,

    Thanks for using our theme.
    We can’t log in. Please check wp-admin credentials.
    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how the gallery works then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 14:11

    Hello,

    Please provide temporary wp-admin and FTP access.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 13:42

    Hello,

    I’ve passed this question to our technicians. They will check it after the weekend.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 13:32

    Hello,

    Check how it works when a default theme is activated. Check if this is caused by 3rd party plugins on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 12:53

    Hello,

    Thanks for contacting us.
    We are working on the AMP version still, it is not released officially yet. Follow our changelog – https://xstore.8theme.com/update-history/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 12:46

    Hello,

    Provide screenshots for a better understanding of the problem.
    Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with the URL via the Private Content area.

    Also, provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 12:43

    Yes, you can delete the code after the next update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 10:48

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 10:48

    Hello,

    Shipping settings are independent of the theme and come from WooCommerce plugin. Check documentation of the plugin or contact support of it – https://docs.woocommerce.com/document/setting-up-shipping-zones/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 10:28

    Hello,

    Yes, you are right, there is no such possibility.
    You can submit a request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 10:25

    Hello,

    Try to add the next custom CSS code:

    .products-loop .product, .carousel-area .product-slide {
        border: 1px solid #e1e1e1;
    }
    .content-product .product-title a {
        font-weight: 500;
        font-size: 17px;
    }
    .content-product .price {
        font-weight: 500;
    }
    .single-product .carousel-area .product-slide {
        padding-bottom: 25px;
        padding-top: 0px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 10:11

    Hello,

    There is no such possibility, unfortunately.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 07:52

    Hello,

    Edit product > set settings for the Sale – http://prntscr.com/11mgryg + http://prntscr.com/11mgtc1

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 07:46

    Hello,

    It can be caused by a typo in your code or an additional plugin. Try to check the code and deactivate 3rd party plugins.
    If you need assistance from our side, provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 07:43

    Hello,

    1) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
    2) Try to change the Sticky header type via Theme Options.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 07:40

    Hello,

    1) We can’t connect to FTP. Please re-upload search.php file – https://dropmefiles.com/4kr0u as was mentioned, or provide us with correct access.
    2) Use the next custom CSS code:

    .home .content-product .price {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 07:28

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 07:01

    Hello,

    If settings from Theme Options > Styling > Buttons doesn’t affect this button, use the next custom CSS code:

    form#loginform input[type="submit"], form#loginform input[type="submit"]:hover {
        background-color: #02a3b5;
        color: #fff;
        border-color: #02a3b5;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 06:59

    Hello,

    Thanks for contacting us.
    Provide temporary wp-admin access and we will help you with the demo content import.
    Do you want to get marseille03 (Elementor) version?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2021 at 15:55

    What browser do you use? What screen size? Could you, please check from different browsers/devices?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2021 at 15:46

    Hello,

    Thanks for using our theme.
    They are compatible.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2021 at 15:15

    Hello,

    Please provide temporary wp-admin access and screenshots of strings that can’t be translated.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2021 at 14:45

    Hello,

    1) Try to add the next code in Theme Options > Theme custom CSS:

    .single-product .footer-info {
        margin-bottom: 70px;
    }

    2) There is no such possibility.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2021 at 14:07

    Hello,

    Please set the administrator role for the user.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2021 at 13:40

    Hello,

    Please check how it works when a default theme is activated. Do you have a problem with our theme only or the situation is independent of the theme?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2021 at 13:29

    Hello,

    Yes, the element doesn’t show empty Brands.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2021 at 12:51

    Hi,

    You can ignore the mentioned message. Our theme uses Header Builder that allows placing menus in any part of the header http://prntscr.com/rvfh9t , so there are no Manage Menu Locations settings.
    Just create a menu via Appearance > Menus, then go to Theme Options > Header builder > add Main menu element into Header content and select the menu in settings of the element there.

    Regards

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    Viewing 34,710 results - 34,681 through 34,710 (of 68,231 total)
Viewing 30 posts - 34,681 through 34,710 (of 68,231 total)
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