You’re welcome!
Could you please rate the theme here and write something special for us?
https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546
Regards
You’re welcome!
Could you please rate the theme here and write something special for us?
https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546
Regards
I can’t connect – https://gyazo.com/e4205724d08ef2af489b9238f2d45698 Is there a restriction by IP or something else?
Regards
Hello,
Thanks for using our theme.
You can activate it now.
Regards
Hello,
Go to File Generator and delete the file right now – https://gyazo.com/bb307d59548a7a757048dc19d0485c2f
Regards
Hello,
As we can see, XStore was activated by you on 3 different sites –
https://gyazo.com/982810085f0451eead03bb68ca92fea6 https://gyazo.com/c551d61808c513a487f9ec0f013117b0
https://gyazo.com/e2f69bc166826b14bfb52905c58fdf2d
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few projects you need to buy a few licenses.
Regards
Thanks for the reply. We need FTP access also.
Contact your hosting provider to get FTP host, FTP user, and FTP password. Provide this information in the Private content area.
Regards
Hello,
Do you mean slider of Slider revolution plugin or our Slider element?
Watch this video – https://youtu.be/_dVwgeruFJk
Open settings of our Slider element > Height > there are 3 options, select one that suits your needs.
Regards
Hello,
Check this topic – https://www.8theme.com/topic/changing-demo-in-xstore/ Also, read about XML files here – https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
You can use 1 license for 1 project only, but it can be 2 sites – dev and live. There is no possibility to disable the limit on activations at all, even you deactivate/activate the theme on 1 site. Once you face the activation limit error, contact us and we will reset the activations for you.
Regards
Thanks for the reply. Provide FTP access also.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Hello,
Thanks for using our theme.
Please provide temporary wp-admin access.
Regards
Hello,
Theme Options > Header builder > select what header to edit (Multiple headers) > enable Header overlap, Main header > Background color https://gyazo.com/c8e9808dfd664fe4c4a1207fda50aef1
Clear cache of the browser and check the mentioned page now.
Regards
You’re welcome!
Regards
Hello,
Provide temporary wp-admin and FTP access.
This option works fine on our test site, so we need to check more deeply why it doesn’t work on your site.
Regards
Hello,
Thanks for the reply.
When you open a page and check the footer does it work correctly?
The preview option for static blocks doesn’t work because it is our custom post type. All should be fine when you edit the static block and check the result on a page where this block is used.
Regards
Hello,
Thanks for using our theme.
Do you use Elementor or WPBakery? Enable Elementor or WPBakery for static blocks – https://prnt.sc/v3u44z , then edit the content of the Footer static block using Elementor/WPBakery.
Regards
Hello,
Do you use CDN or cache plugin? Please try to clear all cache.
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Hello,
You’re welcome!
Regards
Hello,
Done. Clear cache and check the Home page now.
Regards
Hello,
Try frontend-script.min.js file ( wp-content/plugins/et-core-plugin/app/models/customizer/frontend/js folder )
Regards
Such file is from Core plugin, so can’t be changed via child theme, and changes will be lost after every plugin update.
et-core-plugin/app/models/customizer/templates/header/parts/search.php
Regards
Hello,
Please provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Hello,
Here is an example of product with video in gallery of thumbnails – https://xstore.8theme.com/product/product-classic/ – https://gyazo.com/c3814f02924a96fe273e0cba82247813
Also, you can create a static block with the desired content/video and show it using the Single product builder via HTML element, in this case, the video will be the same for all products.
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Hello,
Some options can be different for desktop and Mobile, but some are common – http://prntscr.com/14bpqb7
Regards
Hello,
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of mobile browser, and check how it works then.
Regards
Hello,
As I can see, Media import was not installed. It doesn’t work for manual import also.
This problem comes from the server side. Contact your hosting provider and ask to increase Max execution time – https://gyazo.com/b6d2e7d4f7e765ea8db08c245d6c63a6 , then go to import and select to import Media only – https://gyazo.com/fc5e45e83c009dd334efe31d3b934d83 If this doesn’t help. Ask your hosting provider to check the server error log, and solve errors from there.
Regards
Hello,
The plugins included in our theme are external. We have purchased an Extended License for each of these plugins – https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
This is not only our practice but all the theme authors from ThemeForest.
Regards
Hello,
1) Go to File Generator and delete the file. Activate it once all changes on the site will be done, and you will be able to test every option of the generator.
2) About products, go to Theme Options > WooCommerce > Shop > Shop page layout > Products Masonry > Off. Add the next code in Theme Options > Theme custom CSS:
.main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
display: flex;
justify-content: center;
}
.products-loop .ajax-content, .products-loop {
display: flex;
flex-wrap: wrap;
flex: 1;
}
.content-product {
flex-direction: column;
justify-content: space-between;
display: flex;
flex: 1;
}
.content-product .quantity-wrapper {
margin-right: auto;
margin-left: auto;
}
.swiper-container {
display: flex;
align-items: stretch;
}
.product-slide .product {
display: flex;
height: 100%;
}
.swiper-wrapper {
height: auto;
}
Regards
Hello,
Thanks for using our theme.
Please provide URL.
Regards