Hello,
Thanks for using our theme.
Please provide temporary wp-admin access.
Regards
Hello,
Thanks for using our theme.
Please provide temporary wp-admin access.
Regards
Hello,
Theme Options > Header builder > select what header to edit (Multiple headers) > enable Header overlap, Main header > Background color https://gyazo.com/c8e9808dfd664fe4c4a1207fda50aef1
Clear cache of the browser and check the mentioned page now.
Regards
You’re welcome!
Regards
Hello,
Provide temporary wp-admin and FTP access.
This option works fine on our test site, so we need to check more deeply why it doesn’t work on your site.
Regards
Hello,
Thanks for the reply.
When you open a page and check the footer does it work correctly?
The preview option for static blocks doesn’t work because it is our custom post type. All should be fine when you edit the static block and check the result on a page where this block is used.
Regards
Hello,
Thanks for using our theme.
Do you use Elementor or WPBakery? Enable Elementor or WPBakery for static blocks – https://prnt.sc/v3u44z , then edit the content of the Footer static block using Elementor/WPBakery.
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Hello,
Do you use CDN or cache plugin? Please try to clear all cache.
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Hello,
You’re welcome!
Regards
Hello,
Done. Clear cache and check the Home page now.
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Hello,
Try frontend-script.min.js file ( wp-content/plugins/et-core-plugin/app/models/customizer/frontend/js folder )
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Such file is from Core plugin, so can’t be changed via child theme, and changes will be lost after every plugin update.
et-core-plugin/app/models/customizer/templates/header/parts/search.php
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Hello,
Please provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
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Hello,
Here is an example of product with video in gallery of thumbnails – https://xstore.8theme.com/product/product-classic/ – https://gyazo.com/c3814f02924a96fe273e0cba82247813
Also, you can create a static block with the desired content/video and show it using the Single product builder via HTML element, in this case, the video will be the same for all products.
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Hello,
Some options can be different for desktop and Mobile, but some are common – http://prntscr.com/14bpqb7
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Hello,
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of mobile browser, and check how it works then.
Regards
Hello,
As I can see, Media import was not installed. It doesn’t work for manual import also.
This problem comes from the server side. Contact your hosting provider and ask to increase Max execution time – https://gyazo.com/b6d2e7d4f7e765ea8db08c245d6c63a6 , then go to import and select to import Media only – https://gyazo.com/fc5e45e83c009dd334efe31d3b934d83 If this doesn’t help. Ask your hosting provider to check the server error log, and solve errors from there.
Regards
Hello,
The plugins included in our theme are external. We have purchased an Extended License for each of these plugins – https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
This is not only our practice but all the theme authors from ThemeForest.
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Hello,
1) Go to File Generator and delete the file. Activate it once all changes on the site will be done, and you will be able to test every option of the generator.
2) About products, go to Theme Options > WooCommerce > Shop > Shop page layout > Products Masonry > Off. Add the next code in Theme Options > Theme custom CSS:
.main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
display: flex;
justify-content: center;
}
.products-loop .ajax-content, .products-loop {
display: flex;
flex-wrap: wrap;
flex: 1;
}
.content-product {
flex-direction: column;
justify-content: space-between;
display: flex;
flex: 1;
}
.content-product .quantity-wrapper {
margin-right: auto;
margin-left: auto;
}
.swiper-container {
display: flex;
align-items: stretch;
}
.product-slide .product {
display: flex;
height: 100%;
}
.swiper-wrapper {
height: auto;
}
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Hello,
Thanks for using our theme.
Please provide URL.
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Hello,
Try to activate it now.
Regards
Hi,
I’ve disabled LiteSpeed Cache and W3 Total Cache plugin. Now changes in the header can be seen. Just clear cache of your browser and edit the header content.
Activate cache plugins once you finish most of changes on the site, play with settings of mentioned cache plugins, because it looks like some option causes the problem.
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Hello,
Go to Theme Options > Header builder > Header Sticky > Background Color. Clear cache of browser and check then.
What exactly changes cannot be applied? Provide temporary wp-admin access.
Regards
Hello,
You need to contact your hosting provider and ask to increase the Response body limit. You can’t access Theme Options because of this error:
“ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified)”
Regards
You’re welcome!
Regards
Hello,
Here is what I can see – https://gyazo.com/ec9780af4ced41c42bdbe9707876788c Clear cache and check one more time. Provide URL of product where you can see the problem.
Regards
Hello,
Thanks for the screenhots.
Try to use Custom heading element, for example – https://prnt.sc/146vrc5
Regards
Hello,
Please try solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465
Regards
Hello,
I have tired it but still shows a bit of the white space above the Copy Right footer.
– fixed
I am having trouble making the All Category Menu to be a drop down menu
– check now
Both problems were caused by that you are using File generator, but required styles were not included.
how to add Product Categories to the drop down menu
– go to Appearance > Menus > Screen options > enable Product Categories, create a new menu with categories. Go to Theme Options > Header builder > All department menu > select the menu.
Regards
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