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My homepage shortcode fail - by Jhen - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

Jhen

Participant

May 29, 2021 at 07:12

[share] [et_top_cart] is
and product picture is fail

Please, contact administrator
for this information.

#289270 Copied Theme version: 6.3.2

10 Answers

Olga Barlow

Support staff

May 29, 2021 at 11:30

Hello,

You use the out of date version of the WooCommerce and did not install the Royal core plugin.
Once we updated WooCommerce we got the fatal error.
Could you, please, provide us with correct FTP access because if we try to connect to your server using credentials you provided we get the error

Error: FATAL ERROR: No supported authentication methods available (server sent: publickey)
Error: Could not connect to server

We need FTP access to check what third-party plugin caused fatal error after WooCommerce plugin update and fix it.
Waiting for your reply.

Regards

#289300 Copied

Jhen

Participant

May 29, 2021 at 11:33

sorry about that

i give you right sftp detail

Please contact administrator
for this information.

#289301 Copied

Olga Barlow

Support staff

May 29, 2021 at 12:06

Hello,

I have updated WordPress and all the bundled plugins. Installed required plugins. check site now.

Regards

#289305 Copied

Jhen

Participant

May 29, 2021 at 13:23

can you tell me how to do it
this is dev site

i need upade to main site

Please contact administrator
for this information.

#289320 Copied

Olga Barlow

Support staff

May 31, 2021 at 12:42

Hello,

I have updated WordPress and theme via FTP and then updated plugins via Dashboard > Updates. If you need to update the production site you can provide us with WP Dashboard and FTP access and we’ll help you.

Regards

#289438 Copied

Jhen

Participant

June 4, 2021 at 16:00

i update done

when i enable the Single Product setting Display related products on

my single product page in the end something wrong it get a lot of white

pls help me help it

Please contact administrator
for this information.

#289937 Copied

Rose Tyler

Support staff

June 5, 2021 at 13:23

Hello,

Here is what I can see – https://gyazo.com/ec9780af4ced41c42bdbe9707876788c Clear cache and check one more time. Provide URL of product where you can see the problem.

Regards

#290000 Copied

Jhen

Participant

June 6, 2021 at 07:06

actually i see every product page is a lot of white

i do know why your right

how can i translate Royal theme ‘s text i need change it to chinese

#290030 Copied

Jhen

Participant

June 6, 2021 at 14:11

/Applications/Poedit.app/Contents/PlugIns/GettextTools.bundle/Contents/MacOS/bin/xgettext: 警告：msgid ‘The following plugin was activated successfully:’ is used without plural and with plural.
framework/plugins/class-tgm-plugin-activation.php:395: Here is the occurrence without plural.
framework/plugins/class-tgm-plugin-activation.php:3061: Here is the occurrence with plural.
Workaround: If the msgid is a sentence, change the wording of the sentence; otherwise, use contexts for disambiguation.

i get this error can you help me fix it

#290071 Copied

Olga Barlow

Support staff

June 11, 2021 at 13:49

Hello,

Sorry for the delay in answering.
1) Check the Related products now, please.
2) Follow the documentation to translate Royal theme and Royal core plugin https://8theme.com/demo/docs/royal/Theme_Translation/Base_Theme_Translation.html

Regards

#290649 Copied
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