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SOS Mobile loading…error - by Oliver Theiß

This topic has 6 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Oliver Theiß

Oliver Theiß

Participant

June 5, 2021 at 23:20

hello all, I do not know what this could be,Maybe you have an idea….. when loading on mobile devices the page is black and the texts are blue….. see screenshot
https://www.deinfitnessfreund.de/wp-content/uploads/2021/06/mobil-black.jpg

Can you help me?

Thanks in advance

Oliver

Please, contact administrator
for this information.

#290021 Copied Theme version: 7.2.10 WooCommerce version: 5.3.0

5 Answers

Rose Tyler

Support staff

June 6, 2021 at 07:37

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of mobile browser, and check how it works then.

Regards

#290036 Copied

Oliver Theiß

Participant

June 6, 2021 at 12:16

heay…. thank s for your quick replay…….

I Wish you a nice sunday 🙂

#290056 Copied

Rose Tyler

Support staff

June 6, 2021 at 12:38

You’re welcome!

Regards

#290057 Copied

Oliver Theiß

Participant

June 6, 2021 at 13:12

heay…..

i had thought it was one of the two….
however, I would not have thought that it wp Rocket causes the problem… 🙁

I use PhastPress and rocket together…

do you have any advice what I could do? in the settings disable …

I know this is not your job, but maybe you have an idea.
I’m just not the expert..and can not tell what leads to error….

#290060 Copied

Oliver Theiß

Participant

June 6, 2021 at 23:39

have solved the problem… 😀

#290102 Copied
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