Forum Replies Created

Viewing 30 posts - 33,241 through 33,270 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 14:44

    Hello,

    Custom CSS code can be used. Provide URL and we will give you the code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 14:20

    Hello,

    Clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 14:00

    Hello,

    Clear cache and check now. I’ve disabled empty columns on mobile – https://gyazo.com/ade7a99742f3be77ffa0a4e747d75077

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 13:58

    Hello,

    Please delete right: auto; from the code – https://gyazo.com/3e99a59b55312d2276ad9f7240ae12c0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 13:14

    Hello,

    Make sure that default WooCommerce pages (Shop, My account, Cart, Checkout) were installed – https://docs.woocommerce.com/document/woocommerce-pages/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 13:11

    Hello,

    Try to add the next code in Theme Options > Theme custom CSS:

    .swiper-slide {
        cursor: pointer;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 13:08

    Hello,

    Thanks for using our theme.
    Could you provide temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 13:06

    Hello,

    If the problem is independent of the theme, contact the support of WooCommerce. Because we provide support for issues related strictly to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 12:45

    Hello,

    1/ Clear cache and check one more time. What browser do you use?
    2/

    .single-product .swipers-couple-wrapper .swiper-wrapper img {
        background-color: transparent;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 12:20

    Hello,

    My suggestion was for products that were imported with the demo content, because such products were created using Elementor and can be edited in such a way only.
    If you create your own products, using Elementor for them is not obligatory.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 11:09

    Hello,

    There is no such option, unfortunately. You can submit a request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 10:09

    Hello,

    Thanks for using our theme.
    1) Enable Elementor for static blocks https://gyazo.com/df82a85719ad793c2a6a7319d5f4435f , then edit the Footer static block using Elementor.
    2) Yes, because Multiple headers are used. Go to Theme Options > Header builder > Multiple headers > edit the header for the Front page. Watch this video – https://youtu.be/BpeXfzNwkOc
    3) All options work on our test site. For example – https://gyazo.com/efab8ba291647bcdf9d745d6a8f86c89
    Please provide temporary wp-admin access, so we can take a closer look.
    4) Theme Options > WooCommerce > Shop elements > Sale & Out of Stock > Show Sale Percentage > On and Show Sale Percentage For Variable Products > On

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 10:00

    What about the server error log?
    Provide URL, temporary wp-admin, and FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 09:57

    Hello,

    You can activate the theme now.
    Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
    If you want to use our theme for a few projects you need to buy a few licenses.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 09:56

    Hello,

    Theme Options > WooCommerce > Shop > Catalog Mode > Just Catalog > Off

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 09:30

    Hello,

    There is no such element for Elementor, you can use Brands Carousel element only.
    Submit a request here – https://www.8theme.com/taskboard/

    Also, why is the site.com/brand page not working?

    – provide URL and temporary wp-admin access via the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 09:20

    Hello,

    Thanks! Have a nice weekend too!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 09:19

    Hello,

    What version of Woocommerce infinite scroll plugin do you use? Try to update the plugin – https://www.8theme.com/downloads/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 08:45

    Hi,

    Provide a screenshot, please.
    Also, provide URL and temporary wp-admin access.
    You can use Gayzo or Lightshot screenshot tools to make and share screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 08:24

    Hello,

    A lot of our customers use XStore and did not face the error.
    Contact your hosting provider. Looks that problem is related to your server settings and server goes down. Also, check the server error logs, probably you have some errors that could help to find out the reason.
    If you use Massive Addons server is using mod_security or FastCGI handler for PHP then you need to contact your hosting provider and ask to increase the maximum body length value.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 08:21

    Hello,

    1) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
    2) Do you have any errors in the browser console? Contact your hosting provider and ask error log.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 08:20

    Hello,

    Check our demos – https://xstore.8theme.com/ Pages that were created using WPBakery can be imported in a next way – https://youtu.be/wkIKN2IyEZI

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 08:17

    Hello,

    Do you have the mentioned issue with the Storefront theme? Please, check how it works when the Storefront theme is activated.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 08:05

    Hello,

    Thanks for the reply.
    I’ve enabled Elementor for static blocks. Check the footer now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 07:59

    Hello,

    We are glad that you sorted it out. Have a nice day!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 07:57

    Hello,

    Thanks for the reply.
    Add the next code in Theme Options > Theme custom CSS:

    .et_b_header-menu:not(.header-secondary-menu) .item-design-mega-menu .nav-sublist-dropdown .container > ul > li:not(:last-child) {
        border-right: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 07:56

    Hello,

    There is no such option, right now. You can submit a request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 07:33

    Hello,

    1. Disable our Email Builder.
    2. We did not test this plugin with our theme officially, so we can’t give you a solid response.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 07:28

    Hello,

    Theme Options > Header builder > Account > Content Type > None, or disable by ading the next code in Theme Options > Theme custom CSS:

    .et_b_header-account .et_b-tabs .et-tab:last-child {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2021 at 07:25

    Hello,

    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

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    Viewing 33,270 results - 33,241 through 33,270 (of 68,231 total)
Viewing 30 posts - 33,241 through 33,270 (of 68,231 total)
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