Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 33,241 through 33,270 (of 68,187 total)

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Rose Tyler

Support staff

June 25, 2021 at 15:31

We are glad that you sorted it out. Thanks for letting us know!

Regards

#292123 Copied In reply to: Change Menu Menu Items Color

Rose Tyler

Support staff

June 25, 2021 at 15:24

Hello,

We are glad that it was solved.
Thanks for letting us know!

Regards

#292120 Copied In reply to: element error

Rose Tyler

Support staff

June 25, 2021 at 15:23

Hello,

Here is what I can see in your browser console – https://gyazo.com/dab95a596242cdbacd546ff193e87287 Please read this article – https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/

Regards

#292119 Copied In reply to: icon display problem when my project is on a subdomain

Rose Tyler

Support staff

June 25, 2021 at 15:21

Hello,

Thanks for using our theme.
XStore > Authorization APIs > Google Map

Regards

#292118 Copied In reply to: Cannot enter Google Maps API key anywhere

Rose Tyler

Support staff

June 25, 2021 at 15:19

Hello,

Please provide URL of your site and temporary wp-admin access.

Regards

#292117 Copied In reply to: Change Menu Menu Items Color

Rose Tyler

Support staff

June 25, 2021 at 15:17

Hello,

https://gyazo.com/7b1ddd06ea741c898d0717c3266fcaa9 – re-upload the logo image into your media library and then re-select it in Theme Options, or contact your hosting provider about this Mixed content issue.

Regards

#292116 Copied In reply to: Font changed

Rose Tyler

Support staff

June 25, 2021 at 14:08

Hello,

1) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
2) Do you have the mentioned issue with the Storefront theme? Please, check if you have this problem when the Storefront theme is activated.
3) If custom changes were done in child theme files, check them also.
Let us know the results.

You can post new topics during the weekend, we will do our best to help you. Please note that the technician team not available during the weekend.

Regards

#292109 Copied In reply to: Information about discount being applied shows up twice

Rose Tyler

Support staff

June 25, 2021 at 14:02

Please check credentials – https://gyazo.com/96c40cb1dc512778adf25f251ecef4d3

Regards

#292107 Copied In reply to: Font changed

Rose Tyler

Support staff

June 25, 2021 at 13:59

Hello,

Thanks for using our theme.
We can’t login – https://gyazo.com/d52ada175eb5f2afe9fb68dc72825d74
You need to enable Elemetore for Products – https://gyazo.com/edbb07d49cdc401f8d7f6b787eae7991 , then you will be able to edit the mentioned content using Elementor.

Regards

#292105 Copied In reply to: Single product page – product description problem

Rose Tyler

Support staff

June 25, 2021 at 13:38

Please provide URL and temporary wp-admin access.

Regards

#292097 Copied In reply to: Font changed

Rose Tyler

Support staff

June 25, 2021 at 13:05

Hello,

Connect to your server via FTP and remove wp-content/fonts folder. After that go to Theme Options > Typography and resave options. Check the site font after that.

Regards

#292094 Copied In reply to: Font changed

Rose Tyler

Support staff

June 25, 2021 at 12:32

Go to Static blocks > Edit Prefooter static block

Regards

#292088 Copied In reply to: all departments menu setting

Rose Tyler

Support staff

June 25, 2021 at 12:14

Your site under maintenance mode. Could you provide temporary wp-admin access?

Regards

#292078 Copied In reply to: all departments menu setting
Rose Tyler

Support staff

June 25, 2021 at 08:55
Hello,

2) Add the next code in Theme Options > Theme custom CSS > Global custom CSS:

.footer-bottom p { color: red !important; }

3) Custom CSS code can be used. Try this one:

.product-view-mask2 .footer-product { background-color: #86aea8 !important; }

5)

.woocommerce-error, .mc4wp-error, .dokan-error, .dokan-alert-warning { background-color: #c04214; } .woocommerce-info, .dokan-info, .mc4wp-info, .woocommerce-order-overview-wrapper ~ p { background-color: #59ff00; }

6) https://gyazo.com/74a33b0abc0e49a267af82e6648cece2
8)

.content-product .stock, .content-product .available-on-backorder { background-color: #86aea88a; color: white; }

Regards
#292039 Copied In reply to: Theme Options
Rose Tyler

Support staff

June 25, 2021 at 08:25

Hello,

Thanks for the reply.
Please provide temporary FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#292038 Copied In reply to: shop page is not like demo organic1

Rose Tyler

Support staff

June 25, 2021 at 08:13

Hello,

1) Appearance > Menus > edit menus and delete duplicated items.
2) Provide temporary wp-admin access, so we can take a closer look at the footer.

Regards

#292036 Copied In reply to: problem install demo, other problem

Rose Tyler

Support staff

June 25, 2021 at 07:47

Hello,

1) Open your connection blocks and check the content of them, for example – https://gyazo.com/7b42cef52cc74ea0a7ab2faef0cce0bf
Provide URL of your site and temporary wp-admin access, so we can take a closer look.
2) Settings for the Wishlist in the Header builder don’t affect products on Shop page and so on. We show the heart on products, by default.

Regards

#292032 Copied In reply to: contacts not showing in header options

Rose Tyler

Support staff

June 25, 2021 at 07:40

Hello,

Add !important; – for example – https://gyazo.com/f46a45c11a37a9c879017fa27e718c5b

Regards

#292031 Copied In reply to: shop page

Rose Tyler

Support staff

June 25, 2021 at 07:37

Hello,

Check your Home page now.

Regards

#292030 Copied In reply to: Apply boxes in home page

Rose Tyler

Support staff

June 25, 2021 at 07:21

Content of the Sidebar can be changed via Appearance > Widgets > Shop sidebar. If you do not have any widget in this area, the Categories are displayed automatically. You can change Categories via Dashboard > Products > Categories.

Regards

#292029 Copied In reply to: all departments menu setting

Rose Tyler

Support staff

June 25, 2021 at 07:18

Hello,

Edit content of pages/static blocks and so on > settings of elements > change Transform, for example – https://gyazo.com/b8b22c9df12ae4059ec0d52aa327df7d
Do not forget to clear cache to be able to see changes.

Regards

#292028 Copied In reply to: Typography

Rose Tyler

Support staff

June 25, 2021 at 07:08

Hello,

There is no such option, unfortunately. You can submit a request here – https://www.8theme.com/taskboard/

Regards

#292026 Copied In reply to: my account page

Rose Tyler

Support staff

June 25, 2021 at 07:06

Hello,

Please clear cache of your browser, the menu works fine for me – https://gyazo.com/489691d08e66fb34a8bd042b92a3e97e

Regards

#292025 Copied In reply to: проблема с открытием меню отделов

Rose Tyler

Support staff

June 25, 2021 at 07:04

Hello,

Please provide a screenshot for a better understanding.
Also, set user role administrator so we can access the Dashboard.

Regards

#292023 Copied In reply to: Information about discount being applied shows up twice

Rose Tyler

Support staff

June 25, 2021 at 07:02

Hello,

Provide a screenshot of the popup, URL, and temporary wp-admin access, please.

Regards

#292022 Copied In reply to: Popup showing when exiting site

Rose Tyler

Support staff

June 25, 2021 at 06:58

Hello,

As I can see, you removed the menu from the site. But it was a cache issue, add the menu and clear cache of your browser, all should be fine.

Regards

#292020 Copied In reply to: All Departments menu always open

Rose Tyler

Support staff

June 24, 2021 at 16:01

Hello,

Sorry for the delay in answering.
Download XStore Core plugin from this page – https://dropmefiles.com/0z4CL and re-upload it on your site. Clear cache and check how the Button URL works then.

Regards

#291961 Copied In reply to: Probleme in Xstore > Header > Button URL

Rose Tyler

Support staff

June 24, 2021 at 15:43

Hello,

You’re welcome!
Feel free to open up new topics for new questions.

Regards

#291957 Copied In reply to: Dokan store full width

Rose Tyler

Support staff

June 24, 2021 at 15:32

Hello,

According to the ThemeForest license policy, you can use 1 license for 1 project (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

Regards

#291954 Copied In reply to: XStore license

Rose Tyler

Support staff

June 24, 2021 at 14:46

Hello,

Plugins can be installed and activated via XStore > Plugins Installer.
Read more about Activation and Purchase Codes for plugins – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

Regards

#291941 Copied In reply to: Activating the plugins
← 1 2 3 … 1,108 1,109 1,110 … 2,271 2,272 2,273 →

33,241–33,270 of 68,187 posts

Viewing 30 posts - 33,241 through 33,270 (of 68,187 total)

← 1 2 3 … 1,108 1,109 1,110 … 2,271 2,272 2,273 →

Forum Replies Created

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