Information about discount being applied shows up twice

This topic has 4 replies, 2 voices, and was last updated 2 years, 11 months ago ago by Rose Tyler

  • Avatar: kam
    kam
    Participant
    June 25, 2021 at 01:52

    Exactly as I wrote in the title.
    The info shows up twice. I share with you the site and login information in the private area.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2021 at 07:04

    Hello,

    Please provide a screenshot for a better understanding.
    Also, set user role administrator so we can access the Dashboard.

    Regards

    Avatar: kam
    kam
    Participant
    June 25, 2021 at 13:58

    I am sharing details in the private area.
    Do you guys work on the weekend? I just want to know if in case I will have support from you.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2021 at 14:08

    Hello,

    1) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check how it works then.
    2) Do you have the mentioned issue with the Storefront theme? Please, check if you have this problem when the Storefront theme is activated.
    3) If custom changes were done in child theme files, check them also.
    Let us know the results.

    You can post new topics during the weekend, we will do our best to help you. Please note that the technician team not available during the weekend.

    Regards

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