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Viewing 30 posts - 32,581 through 32,610 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 12:24

    Hello,

    Try to temporarily disable the “Sticky sidebar” option on the Shop page via Theme Options, then use the yellow pencil.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 12:20

    Hello,

    Thanks for using our theme. You can activate it now.
    But we can see an activation on sac***o.abc.br , make sure that you do not use the license for 2 different projects.
    https://themeforest.net/licenses/terms/regular

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 12:04

    Hello,

    Add the next code in Theme Options > Theme custom CSS > custom CSS for desctop:

    .item-design-mega-menu .nav-sublist-dropdown {
        left: 0 !important;
        margin: 0 !important;
        right: 0 !important;
        width: 100% !important;
        max-width: 100% !important;
        transform: none !important;
    }
    .item-design-mega-menu, .header-top, .header-main, .header-bottom, .header-wrapper .et_column.pos-static ~ .et_column:last-child {
        position: static;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 11:00

    Hello,

    Please provide URL of page with your menu.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 10:51

    Hello,

    You are using a lot of plugins, which may cause a lack of resources. As I can see, you are trying to import the demo a few times, some pages were moved to trash and menus were mixed.
    It is recommended to run import on fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.
    So do reset the current content and do the import of the demo content before activations 3rd party plugins. If even in this case any error will occur, provide FTP access, and the problem will be passed to our developers.

    Also, if after the first time import you face: posts not installed ?
    projects not installed ?
    go to Dashboard > Posts and Dashboard > Project, and check if any content there. Maybe almost all posts/projects are imported, but because of missing one or two of them, you face mentioned notices, then we will just import the missing content manually for you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 10:09

    Hello,

    As I can see, your Home page can be edited using Elementor and the Core plugin is activated now – https://gyazo.com/47c19d51031ea5a303ab2a039ced4aea Please clear cache and check. Do you have a browser extension that may affect the work of the site?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 09:40

    Hello,

    Thanks for using our theme.
    Please provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 09:38

    Hello,

    Download archives of the theme and Core from this page – https://dropmefiles.com/AOjxC , re-upload them on your site, clear all cache, check the Menu and Description then.
    If this doesn’t help, provide FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 09:14

    Hello,

    Go to Theme Options > WooCommerce > Shop > Catelog mode > Just catalog > Off.

    When you switching between child theme and parent theme your widgets and theme options could be different because the child theme does not inherit all theme options of the parent theme and the parent theme does not inherit theme options of the child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 09:03

    Hello G,

    Please post only 1 question in 1 topic. Thanks in advance.
    – Check my previous reply one more time. The code hides short-description, so on this product page you can see only Main description – https://gyazo.com/e599f3047badca519f7fdb0199d9c5df For products, like in your latest screenshot, where the Main description was not added, this code is not suitable, so just delete the code from where you added it.
    Edit products and delete unrequited descriptions manually – https://gyazo.com/2237fc534a065ffd0e0e15038f026b8b
    2 description is not a bug, but default functionality, it depends on you to add 1 description or 2.
    – Contact support of WooCommerce to get assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 08:31

    Hello,

    You can activate the theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 08:30

    Hello,

    You can activate the theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 08:28

    Hello,

    Please watch this video – https://youtu.be/LgzC4iK-j6A

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 08:27

    Hello,

    Delete or change this code – https://gyazo.com/73da7c8edba75309a141b763d2b061b0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 08:10

    Hello,

    Dashboard > Settings > General > Site Title

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 08:09

    Hello,

    Edit page content and add H1, for example – https://gyazo.com/219427c56518672c39814b6ff75bf4bc or https://gyazo.com/880e2e40ff23484add8bcc76149ac746

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 08:01

    Hello,

    Thanks for the reply.
    Code that causes it comes from Elementor and jet-woo-builder plugins – https://gyazo.com/968707796303575ab895d2ade6f72f0b , so contact the support of plugins to get assistance.

    Or use the next custom CSS code 
    .single-product .product .elementor-jet-single-add-to-cart .cart .quantity .input-text {
        width: auto;
        max-width: 45px;
    }
    .single-product .elementor-jet-single-add-to-cart .cart .quantity {
        display: flex !important;
        width: 93px !important;
        float: left !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 07:52

    Hello,

    Here is an example – https://gyazo.com/8e37a0329214b73d571063208a0e1afb + add the next code in Theme Options > Theme custom CSS:

    .et_b_header-menu .menu li span {
        font-weight: bold;
    }

    https://gyazo.com/f460631978369bf3c6f0789f08fbfead

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 07:21

    Hello,

    Please provide temporary wp-admin and FTP access. Do not forget about URL of the login page, because /wp-admin redirects to 404 page on your site right now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 07:18

    Hello @Amvisible,

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun, because our technicians team is out of the office during the weekend. But is usually faster than that.
    About the custom button, there is no such option by default. Sorry, but additional customization in files is outside the scope of our basic support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 07:15

    Hello,

    Thanks for using our theme.
    According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
    If you want to use our theme for a few projects you need to buy a few licenses.
    We’ve checked your activations: https://www.z***ex.com/ and https://www.l***hy.com/ uses the mentioned license.
    Please deactivate https://gyazo.com/eb6fe70d718082e3dafe78859c8ce416 and delete XStore from mentioned sites, then contact us, and you will be able to use the theme on the new site.
    Request about the tool you can post here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 07:11

    Hello,

    Theme Options > WooCommerce > Single product builder > Add to cart > Buy Now Button > Off

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 07:09

    Hello,

    Sorry, but there is no possibility to have the scroll and submenus together.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 07:08

    Hello,

    Thanks for using our theme.
    Click here – https://gyazo.com/527783c68dbfea85835e276a3f7c39a5 Popup with settings will appear.
    If this doesn’t work, provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 07:06

    Hello,

    Thanks for using our theme.
    Theme Options > Speed Optimization > change Image Loading Type to Default.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 07:04

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check demos in your dashboard.
    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 07:00

    Hello,

    Try to activate the theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 31, 2021 at 15:52

    Settings of the Shop page you can find in Theme Options > WooCommerce > Shop, here are settings from the demo – https://gyazo.com/4f0ac1a687accfc746b994869e1d4184 https://gyazo.com/292cd86dd6ed4220b41c810827a45404 https://gyazo.com/d585a6e2cc77adc031f368dbe085bdb5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 31, 2021 at 15:41

    Hello,

    Thanks for the reply. Please provide temporary FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 31, 2021 at 15:38

    Hello,

    Theme Options > Speed optimization > Menu Dropdown Ajax Loading > Off

    Regards

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    Viewing 32,610 results - 32,581 through 32,610 (of 68,231 total)
Viewing 30 posts - 32,581 through 32,610 (of 68,231 total)
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