Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 32,461 through 32,490 (of 68,187 total)

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Rose Tyler

Support staff

August 5, 2021 at 07:02

Hello,

Theme Options > General > Enable Old Widgets Panel > On, then go to Dashboard > Appearance > Widgets > compare content of PreFooter and Footer areas on both sites.

Regards

#297786 Copied In reply to: Footer missing after update

Rose Tyler

Support staff

August 5, 2021 at 07:01

Hello,

XStore > Custom Fonts > Upload font, then you will be able to select the font via Theme Options > Typography

Regards

#297785 Copied In reply to: Unable to upload custom font

Rose Tyler

Support staff

August 5, 2021 at 06:58

Hello,

Thanks for the reply. Here is what I can see on your Home page – https://gyazo.com/41fad922d82757a1e55d04c4fbe522a8
Likely there is a cache problem, so you need to clear the cache of your browser.

Regards

#297784 Copied In reply to: Using the Fashion template the “FASHION” logo won’t disappear.

Rose Tyler

Support staff

August 5, 2021 at 06:56

Hello @Damilare

You’re welcome!

Regards

#297783 Copied In reply to: Single product page responsive image doesn't work

Rose Tyler

Support staff

August 5, 2021 at 06:55

Hello,

Here are settings from the demo – https://gyazo.com/ffd424cb3e13d2194c7180181291d650

Regards

#297782 Copied In reply to: Attribute Icon Hide on Shop & Single Product as on Your Demo

Rose Tyler

Support staff

August 5, 2021 at 06:50

Hello,

We’ve checked and did not find our fix on your site, so uploaded it one more time and all works fine http://prntscr.com/1j4w5yu -> http://prntscr.com/1j4xmko It can’t affect the speed as you mentioned. About images https://upload.cc/i1/2021/08/04/PguVQZ.jpg , this message comes from WordPress, independent of the theme, so you can contact your hosting provider and ask why you get the message about laking of server resources.

Regards

#297781 Copied In reply to: Xstore AMP Bug – Cannot change any Text on Home Page

Rose Tyler

Support staff

August 4, 2021 at 20:16

Hello,

Theme Options > WooCommerce > Shop > Products style > Product Title Limit By and Product Title Limit

Regards

#297766 Copied In reply to: Layout Prob

Rose Tyler

Support staff

August 4, 2021 at 20:12

Hello,

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#297765 Copied In reply to: Home page error

Rose Tyler

Support staff

August 4, 2021 at 17:12

Hello,

1) Try to use our 8theme – Swatches filter widget.
If you still want to use “Filtrer les produits par attribute” widget, check how it works when a default WC theme – Storefront is activated on your site.
2) Could you provide a screenshot?

Regards

#297753 Copied In reply to: Filters on shop page not working + Sticky add to cart on Mobile broken

Rose Tyler

Support staff

August 4, 2021 at 16:56

Hello,

You’re welcome!

Regards

#297751 Copied In reply to: Not able to edit or design mega menu

Rose Tyler

Support staff

August 4, 2021 at 14:36

You provide a screenshot from the Home page – https://ibb.co/HCvXQ6c , but this page uses a custom Header. When you Oppen Theme Options, the Default header is shown, to be able edit custom one go to Theme Options > Header builder > Multiple headers > edit header for the Home page. For example – http://prntscr.com/tn1ar9 + https://youtu.be/BpeXfzNwkOc

Regards

#297719 Copied In reply to: Error template

Rose Tyler

Support staff

August 4, 2021 at 14:34

Hello,

Thanks for using our theme.
As I can see, your header works fine. Meanwhile, the Home page uses a custom header.
Theme Options > Header builder > Multiple headers > edit header for the Home page. For example – http://prntscr.com/tn1ar9 + https://youtu.be/BpeXfzNwkOc

Regards

#297718 Copied In reply to: Header Customiser Not Working

Rose Tyler

Support staff

August 4, 2021 at 14:18

Try to clear cache and check then. As I can see, all is fine. Provide screenshots or video of how it is displayed for you.

Regards

#297715 Copied In reply to: Connection header block + contacts

Rose Tyler

Support staff

August 4, 2021 at 14:00

Check now.
About the size, post a request here – https://www.8theme.com/taskboard/

Regards

#297710 Copied In reply to: Connection header block + contacts

Rose Tyler

Support staff

August 4, 2021 at 13:55

Thanks for letting us know. Have a nice day!

Regards

#297709 Copied In reply to: Variation Swatches Wrong Variation (Colour) image is shown – regression bug

Rose Tyler

Support staff

August 4, 2021 at 13:05

Provide URL, temporary wp-admin, and FTP access. Only with these all access, we will be able to achieve the mentioned goal on your site.

Regards

#297695 Copied In reply to: Connection header block + contacts

Rose Tyler

Support staff

August 4, 2021 at 12:40

Hello,

Watch this one – https://youtu.be/LgzC4iK-j6A

Regards

#297692 Copied In reply to: Layout Prob

Rose Tyler

Support staff

August 4, 2021 at 12:36

Hello,

Thank you for choosing our theme!

That demo uses multiple headers and a separate header for the home page. Please, watch the video tutorial on how to edit the multiple headers https://youtu.be/BpeXfzNwkOc Let us know if you have any issues after that.

Regards

#297691 Copied In reply to: Error template

Rose Tyler

Support staff

August 4, 2021 at 12:18

Hello,

At first sight, it works fine – https://gyazo.com/98cfcd17c38fa57126d1075b985f0bbc

Regards

#297686 Copied In reply to: Variation Swatches Wrong Variation (Colour) image is shown – regression bug

Rose Tyler

Support staff

August 4, 2021 at 12:17

One of our developers informed me, that it will be fixed in the next theme update. Thanks for the request.

Regards

#297685 Copied In reply to: Connection header block + contacts

Rose Tyler

Support staff

August 4, 2021 at 12:07

Hello,

Thanks for using our theme.
Please try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465
or update the Core plugin via FTP also – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#297684 Copied In reply to: Update impossible, error

Rose Tyler

Support staff

August 4, 2021 at 11:45

Hello,

Could you provide an example or URL of the page where you want to achieve such result?

Regards

#297678 Copied In reply to: Floating Product Tabs

Rose Tyler

Support staff

August 4, 2021 at 11:41

Hello,

Please check this topic – https://www.8theme.com/topic/issues-after-update-5/#post-297584

Regards

#297677 Copied In reply to: Weird look on mobile site

Rose Tyler

Support staff

August 4, 2021 at 11:37

Hello,

Create a static block with the desired content, then show it in the header via the HTML block element.
If you want to change current functionality of the Header builder elements, submit a request here – https://www.8theme.com/taskboard/

Regards

#297676 Copied In reply to: Connection header block + contacts
Rose Tyler

Support staff

August 4, 2021 at 11:23
Hello,

Thanks for using our theme.
Try to add the next custom CSS code:

.woocommerce-checkout .cart-order-details .shop_table .order-total td { position: absolute; width: 100%; right: 40px; }

Regards
#297671 Copied In reply to: Set custom width for checkout .order-total th
Rose Tyler

Support staff

August 4, 2021 at 11:10

Hello,

Please try to activate now.

Regards

#297665 Copied In reply to: License Activation Error After Deactivated for resetting website

Rose Tyler

Support staff

August 4, 2021 at 11:10

Hello,

Add Products element on a page > select in settings Products type, for example – https://gyazo.com/da4d0397fcfa0ec540f0a5eddf31daae

Regards

#297664 Copied In reply to: Best Seller’s Product & New Arrivals Of This Month

Rose Tyler

Support staff

August 4, 2021 at 11:06

Hello,

Thanks for using our theme. You can activate it now.

Regards

#297663 Copied In reply to: Need you to deactivate my licence

Rose Tyler

Support staff

August 4, 2021 at 06:51

Hello,

As I can see, the mentioned code works now – https://gyazo.com/2b53220177464093313f3b84c6993e72 Please clear all cache (plugin and browser) > check one more time.

Regards

#297635 Copied In reply to: changing font on the “quick view” on the shop page

Rose Tyler

Support staff

August 4, 2021 at 06:43

Hello,

Please check this topic https://www.8theme.com/topic/error-when-installing-woocommerce/

Regards

#297633 Copied In reply to: All page links are appearing with and additional Varaible
← 1 2 3 … 1,082 1,083 1,084 … 2,271 2,272 2,273 →

32,461–32,490 of 68,187 posts

Viewing 30 posts - 32,461 through 32,490 (of 68,187 total)

← 1 2 3 … 1,082 1,083 1,084 … 2,271 2,272 2,273 →

Forum Replies Created

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