Rose Tyler

1/ Do you have this problem when the parent theme is activated? Check if the issue is caused by custom changes in your child theme.
2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.

Regards

Hello,

PS the primary product image is still not recognised as png I think k. it manually subtracts corners with a delay after the image is shown. not looking good:(

– provide URL

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Hello,

Add the next code in Theme options > Theme Custom CSS:

.content-product .price, .content-product .products-page-brands, .content-product .products-page-brands a, .content-product .products-page-cats, .content-product .products-page-cats a,
.et_product-block > .price, .et_product-block .et_connect-block > .price, .et_product-block form.cart .price, .et_product-block .group_table .woocommerce-Price-amount {
    color: #222;
}

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Both IPs? Is there a server cache? We see this error still – https://gyazo.com/a48463dbf35597e4c5e7b2587f597144

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We face the next error – https://prnt.sc/1qjvsgr Please unlock next IPs – 176.98.69.38 and 176.98.69.180

Regards

1/ It was fixed and work fine in different browsers – https://gyazo.com/ed2164e6fabe5c6c12b0e92a3ca74b51 , and it is fine for new unlogged users (checked via incognito window). There is some kind of cache on your side.
2-4. Yes
You have js errors from 3d-party plugin http://prntscr.com/1qjtjih so please, contact with plugin’s author
https://gtmetrix.com/compare/mUnq4NpR/UP5Nwtcs , read – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
https://gyazo.com/3c9b938320efbba9e3e8b78e52259b9e – these issues are related to server settings and to your content. Not to theme settings. So, contact your hosting provider to get help with this.
https://wpastra.com/add-expires-headers/
https://kinsta.com/blog/make-fewer-http-requests/
https://wpengine.com/resources/how-to-enable-gzip-compression-for-wordpress/

Regards

Hello,

Do you want to get such a result – https://gyazo.com/6465a1ca1cdcc75c54988eb8bc765f6b on Tablet OR logo and menu exactly as on Mobile?

Regards

As we can see you are using CDN. Could you temporarily disable Cloudflare CDN?

Regards

Hello,

Theme Options > WooCommerce > Single product builder > Gallery > Lightbox > On, and add the next code in Theme Options > Theme Custom CSS > Global custom CSS:

.single-product .pswp img {
    border-radius: 10px;
}

Regards

Hello,

You’re welcome!

Regards

Hello,

4/ We’ve edited /public_html/wp-content/themes/xstore-child/functions.php file, here is a video – https://dropmefiles.com/VMuVO

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Hello,

1/ Here is an example – https://gyazo.com/84c9cc3daf06ae4ae76d392b4d99e813 + https://gyazo.com/7971587789b0e9afff7ceaa923b19db2 + https://gyazo.com/9b5ee6b3002f0643a6b63b1e20b3a6c9 = https://gyazo.com/1c54a2f9549048cd5b8a1c411129be3a
6,7/ Here is size example 300×150 , not * but x https://prnt.sc/1qjlc5y
Set px here http://prntscr.com/1qjlg8l and add the next code in Custom CSS for page area:

.banner img {
    width: auto;
}

https://gyazo.com/1d1f2f2388a72d19376aefde6c026a99
+ http://prntscr.com/1qjlj37
8/ Open up new topics for new questions, please – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Delete the custom and use this option – https://gyazo.com/d473fd37242a94d684721a6102efce1a
and set 0px margin for mobile here – https://gyazo.com/fb4f23ae65002179590c2fcc8bb43acc

Regards

Hello,

Thanks for using our theme and for contacting us.
Do you use WPBakery or Elementor? Enable it for static blocks, then edit “Single product offers (after gallery)” static block. You can delete the block from products by removing the Custom HTML 1 element from content in Theme Options > WooCommerce > Single Product builder – https://gyazo.com/315408c0dd786e8e91efba1d99cd8bb6

Regards

Hello,

Thanks for the reply. But I’ve asked URL of product page, because, at first sight, I do not see the problem. Your images – https://gyazo.com/914c3931dc93aaeb91b471bf81b22153 and Single product page – https://gyazo.com/9009c72abbb6a7cb79f6756a46d761ff Where is the problem here? PNG with transparent background – https://gyazo.com/6a3ae3843d4261a1df934aae1309cb90 Try to clear all cache and check.

Images are not clear on the Single product page, It is 250×250 size and then stretches. You did not set administrator role, so I can’t check your settings in Theme Options. Read this article about settings of product images, set correct size and regenerate thumbnails – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Regards

Hello,

As I can see, “Access to font at ‘https://m***ar.ru/wp-content/fonts/raleway/1Ptxg8zYS_SKggPN4iEgvnHyvveLxVtapbCIPrcVIT9d4cw.woff’ from origin ‘https://msk.meshar.ru’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.” – is not solved yet. It can be a result of cache or you applied the solution from the article incorrectly. Try to contact your hosting provider and ask for assistance.

Regards