Hello,

You’re welcome!

Maybe there was a cache issue.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, JadeCommerce,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand the issue you’re experiencing with the overview pages, where product variations are appearing as individual products despite disabling them as simple products. We appreciate your efforts in trying to resolve this on your own.

We’ve re-saved Theme Options settings.

Please clear the cache and check the result.

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well.

Could you kindly confirm if you have completed the test we previously requested? As the support team for the theme, we are able to assist with issues directly related to the theme itself.

It appears that you used a third-party plugin for cloning purposes. Based on the currently active plugins on your site, it seems that the plugin in question is “Yoast Duplicate Post.” Therefore, it would be most appropriate for you to reach out to the support team for that specific plugin.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you are encountering a ‘404 Not Found’ error after cloning and publishing a new page, as well as issues with the preview not reloading during editing.

Could you kindly check if the issue persists when using a default theme, such as Storefront? We believe that the issue may not be directly related to our theme.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You can download archives from – https://www.8theme.com/downloads/
Read more – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best regards,
8Theme’s Team

Hello, Shiyazoe,

Thank you for reaching out to us.

We have received your inquiry regarding the issue on your homepage, where some texts/buttons appear to be loading through Ajax but are stuck in an infinite loading loop. Additionally, we understand that you are only able to edit with Elementor in ‘safe mode’.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check how the page editor works. It is possible that one of the additional plugins is causing the issue.

Here is an example where you can disable Ajaxify via the settings of elements – https://prnt.sc/OQuD5GArRy35

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Tugba,

Thank you for reaching out to us with your questions regarding the Mobile Panel. We are happy to assist you. Please post different questions via separate threads next time – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ **Custom Text in Mobile Panel Not Visible**: We kindly request that you remove the current elements from the mobile panel, re-add them, and then proceed to publish the updates. For guidance on how to manage these elements, please refer to our theme documentation available at: https://www.8theme.com/documentation/docs/xstore-mobile-panel/.
Once you have re-added the elements, please clear all cache and verify the changes. We hope this resolves any issues you are experiencing.

2-4/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Mecenas666,

Private Content

Best Regards,
8Theme’s Team

Hello, Incanda,

Thank you for reaching out to us.

Please watch this video first – https://youtu.be/LgzC4iK-j6A?feature=shared

Could you please provide temporary wp-admin access and the URL of the page from your screenshot? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Incanda,

Could you please provide temporary wp-admin access and the URL of the page from your screenshot? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Dressfaktory,

We apologize for the delayed response, as it was due to the weekend.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best regards,
8Theme’s Team

Hello, Kore,

Thank you for reaching out to us.

To disable additional product images from showing as thumbnails under the main product image for specific products, you can achieve this through custom modifications. The XStore theme does not have a built-in option to disable thumbnails for individual products directly. However, you can use custom CSS or a child theme to target specific products and hide the thumbnails accordingly.

This would likely require a combination of theme customization and WooCommerce functionality. We recommend using a child theme to ensure that your changes are not overwritten during theme updates. If you’re not familiar with custom coding, we suggest consulting a developer to assist with this task.

Please let us know if you need further assistance or guidance.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/why-the-more-blank-space-is-visible-at-the-side-of-banner-2/#post-421977

Hello, Basma,

Please accept our sincere apologies for the delayed response, as it was due to the weekend.

If the issue persists even when our theme is not activated, this indicates that the theme is not the cause of the problem. In this case, we kindly recommend reaching out to WordPress support rather than the theme author.

Additionally, we suggest checking whether the issue might be caused by a third-party plugin on your site. You may also want to review the latest logs under WooCommerce > Status > Logs for any useful information.

Best Regards,
8Theme’s Team