Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue with the container background video autoplay on iPhone. After reviewing the matter, we believe this issue is related to the Elementor plugin and is independent of the theme. Therefore, we kindly recommend reaching out to Elementor’s support team for further assistance – https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We have reviewed your homepage and can confirm that the mentioned section is currently displaying correctly. If you would like to make it full-width, you will need to adjust the settings accordingly.

To assist you further, please provide us with temporary wp-admin access, so we can review your current settings and advise on the necessary changes.

Best regards,
8Theme’s Team

Hello, Bas Kling,

Thank you for reaching out to us.

At the moment, our theme does not support having two different gallery layouts for desktop and mobile views as you have described (Single Product Builder via Customizer). However, we understand the importance of such a feature and appreciate your suggestion. We encourage you to submit a feature request, and our development team will certainly consider it for future updates.

Single Product Builder with Elementor offers this option for some gallery layouts https://prnt.sc/Unqs35Kvd_Kc https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Best Regards,
8Theme’s Team

Hello, Filiphdan,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Dear Uttam Pradhan,

To create temporary wp-admin access, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Kind Regards,
8theme team

Hello, Jefferson Lee,

Thank you for reaching out to us.

Regarding your inquiry about the two logos appearing on your website, please apply patches to solve it – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

Hello, Inforena,

Private Content

Best regards,
8Theme Team

Hello, Tugba,

Thank you for reaching out to us.

Color settings for buttons you can change via Theme Options > Styling https://prnt.sc/RupUmVQrpnAO > https://prnt.sc/HnbDt-Z_nvV-

Best Regards,
8Theme’s Team

Hello, Konstantinos,

Settings come from the WooCommerce plugin and are independent of our theme, please read more – https://woocommerce.com/document/configuring-woocommerce-settings/accounts-and-privacy/

Best Regards,
8Theme’s Team

Hello, Grace,

Please try to use this code in Theme Options > Theme custom CSS > Global:

.elementor-location-single.post img {
    width: 100%;
}

Best Regards,
8Theme’s Team

Hello, Mauro,

Thank you for reaching out to us.

Could you please confirm if you have a live website where we can view the elements you mentioned, along with their current settings? If a live site is not available, kindly provide screenshots of the elements in question, as well as a link to the demo version you imported.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To change the theme color and the button color, please go to Theme Options > Styling > edit colors.

Additionally, edit color settings of elements using Elementor.

In case you need further assistance, please provide temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello, Tarique,

We’ve imported the Product Categories template https://prnt.sc/MgoPQbNhBCW6 from https://we.tl/t-568lyDX7if to your site.

You can find it now – https://prnt.sc/Gr8y9lZ_NDCd

Warm Regards,
The 8Theme Team

Hello, Basma,

Thank you for contacting us and for using XStore.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Best Regards,
8Theme’s Team

Hello, Jay,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team