Thank you for reaching out to us with your concern.
We would recommend you disable Catalog mode in Theme Options > Shop > Catalog mode.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 09:35
Hello, Incanda,
Could you please provide temporary wp-admin access and the URL of the page from your screenshot? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 09:34
Hello, Tarique,
We apologize for the delayed response, as it was due to the weekend.
We apologize for the delayed response, as it was due to the weekend.
We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
To disable additional product images from showing as thumbnails under the main product image for specific products, you can achieve this through custom modifications. The XStore theme does not have a built-in option to disable thumbnails for individual products directly. However, you can use custom CSS or a child theme to target specific products and hide the thumbnails accordingly.
This would likely require a combination of theme customization and WooCommerce functionality. We recommend using a child theme to ensure that your changes are not overwritten during theme updates. If you’re not familiar with custom coding, we suggest consulting a developer to assist with this task.
Please let us know if you need further assistance or guidance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 09:20
Hello,
Thank you for reaching out to us.
We understand that you are experiencing an issue with the container background video autoplay on iPhone. After reviewing the matter, we believe this issue is related to the Elementor plugin and is independent of the theme. Therefore, we kindly recommend reaching out to Elementor’s support team for further assistance – https://wordpress.org/support/plugin/elementor/
We have reviewed your homepage and can confirm that the mentioned section is currently displaying correctly. If you would like to make it full-width, you will need to adjust the settings accordingly.
To assist you further, please provide us with temporary wp-admin access, so we can review your current settings and advise on the necessary changes.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 09:10
Hello, Basma,
Please accept our sincere apologies for the delayed response, as it was due to the weekend.
If the issue persists even when our theme is not activated, this indicates that the theme is not the cause of the problem. In this case, we kindly recommend reaching out to WordPress support rather than the theme author.
Additionally, we suggest checking whether the issue might be caused by a third-party plugin on your site. You may also want to review the latest logs under WooCommerce > Status > Logs for any useful information.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 09:06
Hello, Bas Kling,
Thank you for reaching out to us.
At the moment, our theme does not support having two different gallery layouts for desktop and mobile views as you have described (Single Product Builder via Customizer). However, we understand the importance of such a feature and appreciate your suggestion. We encourage you to submit a feature request, and our development team will certainly consider it for future updates.
Please provide correct wp-admin access and URLs of pages from your screenshots.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 08:26
Hello, Filiphdan,
Thank you for reaching out to us.
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
November 4, 2024 at 08:23
Hello, Incanda,
Thank you for reaching out to us.
Yes, it is possible to display the sale badge on your custom product archive template. Here is an example – https://prnt.sc/gkU-gK0Sax_r
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 08:19
Dear Uttam Pradhan,
To create temporary wp-admin access, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 4, 2024 at 08:18
Hello,
Thank you for reaching out to us and for providing detailed information regarding the issue you’re facing.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Could you please confirm if you have a live website where we can view the elements you mentioned, along with their current settings? If a live site is not available, kindly provide screenshots of the elements in question, as well as a link to the demo version you imported.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 1, 2024 at 13:24
Hello, Tarique,
To clarify, each file corresponds to a separate page. After importing, you will have the entire content of the page, and you simply need to remove any elements that are not required. I trust you understand that if we were to break down each page into individual elements, the number of files would become overwhelming, making it difficult for you to locate the necessary ones. The quickest approach for you would be to delete the unwanted content and retain what is needed.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
November 1, 2024 at 13:21
Hello,
Thank you for reaching out to us.
To change the theme color and the button color, please go to Theme Options > Styling > edit colors.
Additionally, edit color settings of elements using Elementor.
In case you need further assistance, please provide temporary wp-admin access.
