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Viewing 30 posts - 30,751 through 30,780 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 12:55

    Hello,

    1/ Theme Options > Header builder > Logo > Logo Width (Px). It is 106px in settings and on the frontend, so clear your browser cache and check one more time.
    2/ Theme Options > Header builder > Bottom header > WCAG Color

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 12:42

    Hello,

    Thanks for using our theme.
    I’ve checked your site and can see demo content there. Please describe in more detail what exactly can’t be imported.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 12:39

    Hello,

    There is no such possibility, unfortunately.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 12:28

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 12:26

    Hello,

    Thanks for using our theme.
    Could you provide a screenshot of how it is displayed for you?
    Also, provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 12:20

    Hello,

    Theme Options > Header builder > Mobile menu > Elements, Header builder > Socials > Elements

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 10:50

    Dashboard > Pages > edit Shop > Breadcrumbs Style > select Inherit (this one https://prnt.sc/1uc7p83 )

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 10:43

    Hello,

    Sorry for the delay in answering.
    1/ I’ve asked “what exactly changes”, because if you are talking about menu/static blocks, go to Theme Options > Speed optimization > disable Menu Dropdown Ajax Loading, Menu Cache, Static Blocks Cache options, enable them once all changes will be done. If you are talking about other changes, use Clear cache Chrome extension https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn/RK%3D2/RS%3DzwqaryCReNAACSfd_oYYPpX0_tw- to clear the browser cache if you use Chrome. Also, disable cache plugin that you are using if the site is under development. You’ll be able to enable the cache plugin once you finish all changes.
    2/ You’re welcome!
    3/ Colors of the Quick view buttons can be changed by adding the next code in Theme Options > Theme custom CSS:

    .footer-product .show-quickly {
        background-color: red;
    }
    .footer-product .show-quickly:hover {
        background-color: blue;
    }

    https://prnt.sc/1uc6l30 – buttons come from Elementor, so contact support of Elementor or use the next custom CSS code:

    .elementor-menu-cart__footer-buttons .elementor-button {
        background-color: red !important;
    }
    .elementor-menu-cart__footer-buttons .elementor-button:hover {
        background-color: blue; !important;
    }

    4/ Please check one more time – Theme Options > Header builder > Mobile menu > https://prnt.sc/1uc604a

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 10:09

    Hello,

    Thanks for using our theme and for contacting us.
    We’ve checked your site and can see the image even via an incognito browser window. It looks like a cache problem, if you face it still, clear cache of CDN and your browser.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 10:04

    Hello,

    1/ Add this code in Theme Options > Theme custom CSS > Custom CSS for mobile:

    .products-grid .product {
        width: 100%;
    }

    2/ Theme Custom CSS > Mobile:

    .products-per-page {
        display: block !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 09:42

    Hello,

    Have you cleared cache? Where exactly do you see incorrect fonts? Provide screenshots, please.
    Use Gayzo or Lightshot screenshot tools to make and share screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 09:39

    Hello,

    Sorry for the delay in answering.
    If you are using an additional plugin, contact the support of that plugin.
    Different displaying can be caused by settings of that plugin or by cache of some sort on your site.
    How does it work when a default theme, like Storefront, is activated on your site? If the situation is independent of theme, we can’t help.
    Try to contact the support of WooCommerce.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 09:36

    Hello,

    Sorry for the delay in answering.
    Could you provide a screenshot of the problem, or URL of page where the empty space persists?
    Theme Options > WooCommerce > Shop > Products style > Product Title Limit By > Lines, set 1 line

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 09:19

    Hello,

    Try to use the next custom CSS code:

    .site-header .menu-header-languages-container .sub-menu {
        top: 75%;
        width: max-content;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 09:00

    Hello,

    To enable registration, navigate to Settings > General > Membership and mark Anyone can register, then go to Woocommerce > Settings > Accounts > Customer registration > Enable customer registration on the “My account” page.
    Read more about settings – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
    FaceBook login – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 08:58

    Hello,

    Go to Loco Translate > Plugins > select the XStore Core plugin. Press “Add new language” the same way as you did for the theme translation. Translate the necessary strings and Save.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 08:52

    Hello,

    Theme Options > Mobile panel > Enable Mobile Panel > On.
    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    Let us know the result

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 08:38

    Hello,

    This issue can be caused by a 3rd party plugin or your custom code. Please check. By default, our theme/plugins do not have such problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 08:36

    Thank you. I have passed your issue to our developers. We have a lot of requests these days, so take my apologies for the possible delay.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 08:07

    Hello Cyrus Chauh,

    Click on Feature requests on this page – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , and search for “Popular categories” and check the answer – https://prnt.sc/1ubo6yx

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 07:53

    Hello,

    Have you checked the translation of Core plugin?
    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 07:34

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 07:33

    Hello,

    Please follow next steps:
    1- Theme options > General > Enable Old Widgets Panel > On
    2 – Dashboard > Appearance > Widgets > After the products > delete static block from this area
    3 – To be able to edit the content of the static block, enable WPBakery for static blocks – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/ , then go to Static blocks and edit them

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 07:30

    Hello,

    Sorry for the delay in answering.
    At first sight, I do not see any problem. Please provide screenshots for a better understanding. Use Gayzo or Lightshot screenshot tools to make and share screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 07:25

    Hello,

    Sorry for the delay in answering.
    Please provide temporary FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 07:09

    Hello,

    Sorry for the delay in answering.
    When opening your logo image http://www.globaldefense.us/wp-uploads/2021/09/global-defense-png.png in any browser it redirects to Home page, but all is fine with others, for example, https://www.globaldefense.us/wp-uploads/2021/07/international-sales-representation-and-marketing.png
    Do you have something written in .htaccess that may cause it?
    Try to upload a completely different image for the logo and check how it works then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 07:05

    Hello,

    Sorry for the delay in answering.
    I can see the sticky header on your site now. Have you sorted it out?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 07:02

    Hello,

    Try to disable product-excerpt for Shop (Показать Отрывок В Содержании Продукта), an unclosed tag breaks the page structure

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 06:56

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 06:55

    Hello,

    Thanks for using our theme. Try to activate it now

    Regards

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    Viewing 30,780 results - 30,751 through 30,780 (of 68,231 total)
Viewing 30 posts - 30,751 through 30,780 (of 68,231 total)
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