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Review, people can’t write a review

This topic has 8 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

Norliden

Participant

October 8, 2021 at 19:22

I have a problem with the reviews. People can’t write reviews, even if they create an account.
I tried it myself and can’t. Can you please help me with this?

https://www.screencast.com/t/4M64wJMJNf
https://www.screencast.com/t/W1ZqR20lXz

#304992 Copied Theme version: 8.0.7 WooCommerce version: 5.7.1

7 Answers

Rose Tyler

Support staff

October 9, 2021 at 06:33

Hello,

As you can see there is one more condition – https://prnt.sc/1ve70af
Check Reviews settings in WooCommerce > Settings > Products. If you are using an additional plugin that may affect reviews functionality, check settings of that plugin also.

Regards

#305005 Copied

Norliden

Participant

October 11, 2021 at 05:28

Got it.
Now, with this review tab and my previous ticket “Product Image and Icon not displaying” #304381 is kind of related.
I can’t click on the tab, plus the icons are not displaying. I opened my website on Chrome and Firefox, I cleared my cache, I opened it on Incognito and this is still the issue.

https://www.screencast.com/t/Ps1Uy3y7p

I thought we solved the problem with the icons, but it still remains, now I can’t open the tabs.
Could you please help me with this?

I forgot to add. When I’m on preview, everything looks perfect. But why?

(https://www.norliden.com/product/mens-champion-hoodie-white-norliden-logo/?preview_id=18365&preview_nonce=397e8c8d6d&_thumbnail_id=18380&preview=true)

Thank you,

#305104 Copied

Olga Barlow

Support staff

October 11, 2021 at 12:32

Hello,

I checked your product page and don’t see problems with icons or tabs https://gyazo.com/93e122a3e1fbb79fbe831df6730d14b9

Regards

#305151 Copied

Norliden

Participant

October 11, 2021 at 14:33

Hi Olga,

Was this done in preview mode?
Because I have the same, everything is perfect. But when I go incognito (Chrome and Firefox)it is like the screenshot I shared with you. I even used my iPhone (Safari and Chrome) and I have the same problem.
I tried with my iPad and same thing.

#305172 Copied

Olga Barlow

Support staff

October 11, 2021 at 14:45

Hello,

No, it’s not in preview mode because I’m even is not logged in. Strange, because faced the same issue in the incognito mode. Anyway, once I disabled the Remove Unused CSS (Beta) option and enabled the Combine JavaScript files option, flushed plugin cache then everything works fine. Check again.

Regards

#305173 Copied

Norliden

Participant

October 11, 2021 at 14:49

Hi again.

Yes, so now it is working. Thank you for your help.
I hope this stays like this now.

I appreciate your help.

#305174 Copied

Olga Barlow

Support staff

October 11, 2021 at 14:51

Hello,

Great. We hope too.

Regards

#305176 Copied
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