Hello,

We appreciate your prompt response.

Please check now – https://prnt.sc/63BDkd705l1-

Best regards,
8Theme’s Team

Hello, Tommy,

We recently received a message from Envato requesting us to pass along the following information to you: “Please ask them to reply to Envato’s comms and quote this ticket number: 3822304”

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The differences in font appearance and link colors across browsers may be due to variations in how each browser renders fonts and styles. Safari, in particular, has different font rendering mechanisms compared to Chrome and Mozilla, which can sometimes result in slight discrepancies.

To better assist you, could you please provide us with the following details?
– The version of Safari you are using.
– A screenshot of the issue for reference.
– Any custom CSS or font settings applied to your website.

Additionally, we recommend clearing the browser cache and ensuring that the font files are correctly loaded across all browsers. If the issue persists, we will further investigate and provide a suitable solution.

Looking forward to your response.

Best regards,
8Theme’s Team

Hello,

Thank you for your feedback and suggestion. I will pass it on to the person responsible for making this decision. Unfortunately, I do not have the authority to influence it myself.

Warm Regards,
The 8Theme Team

Dear @anli75,

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, MonnaChu,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Unfortunately, this feature is not available by default.

Please read these articles – https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/ https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, Abdulaziz,

The Sticky Panel can be disabled by navigating to XStore Builders > Single Product Builder, then editing the template and removing the Sticky Panel element.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To identify the cause of the issue, please navigate to WooCommerce > Status > Logs and check the fatal error log file.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

XStore dashboard > Plugins Installer > find the Core plugin that update button will be there on hover
OR
The theme core plugin file is typically included in the full theme package available on ThemeForest. Please ensure that you have downloaded the complete package from your ThemeForest account and then watch this video – https://fex.net/s/myl9ny6

Best Regards,
8Theme’s Team

Hello, Parag,

Kindly update the theme and Core plugin by following the instructions provided in the links below: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Once the update is complete, please clear the cache and verify the pagination functionality.

Warm Regards,
The 8Theme Team

Hello, Mhddaher,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Martijntje,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Bryant Chan,

1/ The issue has been resolved by applying the necessary patches.

2/ Dasboard > Products > Categories > upload images for categories.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team