Forum Replies Created

Viewing 30 posts - 29,101 through 29,130 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2016 at 15:50

    Hello,

    Could you provide me screenshot of your problem for better understanding? Also, it would be better if I could check your site, because it’s difficult to understand what can be the problem if I don’t see it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2016 at 15:47

    Hello,

    1) We did not test our theme with this plugin and as I can see it’s not compatible because we use different classes http://prntscr.com/cq4ree
    Use default method to create menu http://prntscr.com/cq4sfq and follow theme documentation to create mega menu https://www.8theme.com/demo/docs/xstore/#menu_62_mega_menu

    2), 3) We’ll fix it in next theme update. I have added temporary fix in your Custom CSS (Theme Options > Styling)

    4) We use standard woocommerce breadcrumbs and just added few options for decoration (xstore/woocommerce/global/breadcrumb.php) If you plan to do any changes use child theme. Child theme archive you can find in theme package.
    5. Edit xstore/headers/standard.php there you may replace existing search by the one from the main.php to make it like icon and also move it next to cart. Use child theme to change this file.

    6. Change etheme_cart_total function (xstore/framework/woo.php)

    7. This is additional customization and you may send request here https://www.8theme.com/customization-services/

    8. You can disable Out of Stock label in Theme Options > E-Commerce > Shop > Enable “Out of stock” icon > Off

    9. Disable wp debug. UltimateWoo Pro plugin gives notice and this notice makes issue. When you disable debug it will fix the problem.

    10. If you use Product Addon plugin you should disable AJAX add to cart for simple products (Theme Options > E-Commerce > Single product) because this plugin uses POST method and does not work with Ajax. Check if it fixes your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2016 at 14:23

    Hello,

    Provide, please, also temporary FTP access. We’ll help you with theme installation. What version of our theme do you want to install?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2016 at 14:05

    Hello,

    All the settings for breadcrumbs you can find in Theme Options > General > Breadcrumbs, here is screenshot of our settings for this version http://prntscr.com/cq490i

    Let me know if you need more information.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2016 at 13:40

    Hello,

    Please, make sure that you selected Sale products in Products VC element settings http://prntscr.com/cq3xs6

    If problem still persists, provide temporary admin panel and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2016 at 13:28

    Hello,

    Could you provide temporary admin panel access to your site? I’ll check why it does not work with Yoast.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2016 at 13:09

    Hello,

    You are welcome! Feel free to contact us if you have any other questions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2016 at 13:08

    Hello,

    Yes, sure. I’ll keep you in touch.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2016 at 13:03

    Hello,

    Sorry for delay in answering. You can find this information here https://www.8theme.com/topic/fixing-pagespeed-issues-once-and-for-all-could-apply-to-all-8themes-themes/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2016 at 13:02

    Hello,

    To improve page speed we would recommend to use cache plugin. For example W3 Total cache, because it has almost all the necessary options. Theme supports all the plugin option, but if you use Minify mode it should be Manual. Minify settings http://prntscr.com/cq3b7v

    To optimize CSS, JS, HTML use also Autoptimize plugin
    http://prntscr.com/cq37am

    To pass the “Eliminate render-blocking JavaScript and CSS in above-the-fold content”-rule use Above The Fold Optimization plugin
    http://prntscr.com/cq39gp

    Leverage browser caching – this is related to your server settings https://gtmetrix.com/leverage-browser-caching.html

    We are working to create the detailed post about the best plugins for site optimization and how to set them up with our theme. Also, we plan to add this information in XStore documentation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2016 at 20:16

    Hello,

    1) Detailed information about mega menu you can find here https://www.8theme.com/demo/docs/xstore/#menu_62_mega_menu Use Screen Options to enable Product Categories http://prntscr.com/cpu1l2

    2) Use SEO plugin to add more options for FB share, for example, Yoast SEO plugin.

    3) Read here how to mark products as featured http://www.modernmarketingpartners.com/set-featured-products-woocommerce/

    4) We’ll use the additional plugin to add this option and we are waiting for some improvements from woocommerce authors. Once we get the response we’ll be able to give you the answer “when”. At present, we are waiting for feedback. If you don’t want to wait you may use additional plugin, for example, https://codecanyon.net/item/improved-variable-product-attributes-for-woocommerce/9981757

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2016 at 19:57
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2016 at 19:55

    Hello,

    It’s related to your server settings. Please, contact your hosting provider to change this value.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2016 at 19:50

    Hello,

    This issue was solved in version 2.1. Check, please, if search option is enabled in Theme Options > Header Settings. Or provide temporary admin panel access in Private Content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2016 at 08:50

    Hello,

    Unfortunately, there is no option to set video instead of featured image without additional customization.
    Provide temporary admin panel and FTP access and we’ll check the problem with self-hosted video.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 17:38

    Hello,

    Could you, please, provide temporary admin panel access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 17:37

    Hello,

    Sorry. Don’t understand the problem. Could you explain in details?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 17:33

    Hello,

    If you have a lot of menu items and can’t save changes then you need to increase PHP Max Input Vars. By default it is 1000, try to set 5000 or 8000 for example. Let me know if you still have the issue after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 17:30

    Hello,

    If you don’t see add to cart option very likely that catalog mode is enabled (Theme Options > E-Commerce > Shop > Just Catalog > set Off). You don’t need to disable Redux framework because this plugin is required for correct theme work.

    Unfortunately, I can’t check your site because I see the white screen only when I follow the link that you provided.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 17:25

    Hello,

    1) There is no such option in our theme.

    2) Add the following code in Theme Options > Styling > Custom CSS

    .category-grid .categories-mask h4 {
        color: red;
    }
    .category-grid .categories-mask .count {
        color: #f4524d;
    

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 17:19

    Hello,

    I’m sorry but you can’t use php code in text widget areas. It does not work. If you need to make any changes in template files use child theme. Child theme archive you can find in theme package. How to use child theme you can read here https://codex.wordpress.org/Child_Themes

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 17:17

    Hello,

    You have copied xstore theme into xstore theme folder (/wp-content/themes/xstore/xstore) and activated it. It’s wrong. Theme folder should be located in /wp-content/themes/
    I have updated your theme. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 10:26

    Hello,

    It’s because you selected breadcrumbs type for this page only http://prntscr.com/cp7n3k
    Page settings always have much priority that global settings. Leave empty http://prntscr.com/cp7nq0 if you want inherit global settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 10:22

    Hello,

    Could you provide us with temporary FTP access. We’ll check and update theme for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 10:20

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 10:20

    Hello,

    Could you provide screenshot of your errors or even better link to your sets results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 09:58

    Hello,

    We are waiting for the reply from Toolset plugin developers to start integration.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 09:25

    Hello,

    You are welcome! Yes, cache plugin causes such issues.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 09:22

    Hello,

    You can enable/disable this label in Theme Options > E-Commerce > Shop > Enable “Sale” icon > On/Off.
    If you need to change styles you can do this via custom css (Theme Options > Styling > Custom CSS). You may use inspector to find out what styles to change http://prntscr.com/cp6ypm

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2016 at 08:17

    Hello,

    Add the following code in Theme Options > Styling > Custom CSS

    .top-links .etheme_widget_socials .widget-title {
        display: inline-block;
    }

    Regards

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Viewing 30 posts - 29,101 through 29,130 (of 30,391 total)
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