Forum Replies Created

Viewing 30 posts - 28,981 through 29,010 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 11:12

    Hello,

    If you are logged out you don’t see the drop-down menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 11:10

    Hello,

    I’m glad that you sorted out. Feel free to contact us if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 11:10

    Hello,

    Very likely you are trying to activate one of the included plugins. You don’t need this. Read more in theme documentation.

    https://www.8theme.com/demo/docs/xstore/#plugins_34_activation_and_purchase_codes

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 11:08

    Hello,

    You are welcome!
    Would be very grateful if you leave 5-stars rating and good comment for our theme https://themeforest.net/downloads

    Have a good day!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 11:07

    Hello,

    As a rule, this issue related to server setting. You can install these plugins manually.
    Find plugins archives in xstore/theme/plugins/ extract them and copy extracted folder into wp-content/plugins folder on your server.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 11:01

    Hello, @FbyM2016,

    As I can see you have already change the bg image. Provide me, please, admin panel access, so I’ll be able to check what is the reason of wedding version import.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 10:50

    Hello,

    Go to Theme Options > Single Product Page > Ajax “Add To Cart” > set OFF . Product Addons plugin uses POST method and does not work with Ajax add to cart. Keep this option disabled if you want to use this plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 09:53

    Hello,

    1) We don’t have any tracking options. WooCommerce plugin has only tracking form shortcode https://docs.woocommerce.com/document/woocommerce-shortcodes/ Use this shortcode to add tracking form.
    Users should know Order ID and billing email to track order https://www.8theme.com/demo/xstore/track-order-2/

    2) Go to WooCommerce > Settings > Account > Enable registration on My Account page.

    3) Unfortunately, that text is hard coded. Use child theme to add etheme_share_shortcode function (xstore/framework/shortcodes.php) into child theme functions.php and change that text.

    4) Read WooCommercce documentation, please, https://docs.woocommerce.com/document/local-pickup/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 09:23

    Hello,

    Go to Appearance > Menus > create My account menu and check My Account in Theme locations http://prntscr.com/ct905v

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 08:02

    Hello,

    Great. Have a good day!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:50

    P.S. Very nice site by the way!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:45

    Hello,

    Our theme should not affect permalinks settings. Try to enable your type of permalinks and default theme. Do you have this issue?

    Reply back in case problem persists with our theme only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:44

    Hello,

    1) wp-content/themes/xstore/headers/center.php
    2) It’s because you set site layout boxed http://prntscr.com/csxaop
    I have changed it to wide and now everything is ok. I have also change your custom styles for the footer and copyrights http://prntscr.com/csxfe5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:17

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:16

    Hello,

    Are you talking about backend or frontend. I don’t see problem on frontend http://prntscr.com/csx6d4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:15

    Hello,

    To get hover effect you need to edit your product and add gallery images http://prntscr.com/csx49w First gallery image will be your hover image. Then go to Theme Options > E-Commerce > Product Page Layout > Hover Effect > Swap http://prntscr.com/csx4p8

    If you did this but still have the problem with hover image, reply back and provide temporary admin panel and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:09

    Hello,

    Check the credentials you provided. We got an error FEHLER: Ungültiger Benutzername.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 13:27

    Hello,

    1) Add the following code in Theme Options > Styling > Custom CSS

    .menu-wrapper .menu > li:hover .nav-sublist-dropdown {
        top: 55px !important;
    }

    2) Product attributes have default order on single product page. You may enable default woocommerce theme Storefront and check that dropdown has the same order. Try to search on WooCommerce forum, maybe you’ll find any solution there.
    3) Add the following code in custom css to add border
    .product .content-product {
    border: 1px solid #e6e6e6;
    padding: 20px;
    }
    4) These labels were made like images xstore/images/label2.png etc. We plan to change them in next version to add option for translation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 11:01

    Hello,

    I see. Ok, we’ll fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 10:31

    Hello,

    You send me the wrong password, so I can’t check if this page is a simple page or Shop page.
    If this page is simple page then go to Pages > edit page > find VC custom CSS settings http://prntscr.com/csukgv and add the following code

    .category-grid .categories-mask {
        display: none;
    }

    This code will be applied to this page only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 10:24

    Hello,

    First of all, you need to backup all your files, DB and do Theme Options export before any update. Then you’ll be able to restore your site in case something goes wrong during the update.

    As a rule, you should not lose any data or custom CSS after update. Only if you made changes in template files instead of child theme then these changes will be lost. That’s why we always recommend to use child theme for all the types of customization.

    https://www.8theme.com/demo/docs/xstore/#installation_upgrade_23_theme_upgrade

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 10:20

    Hello,

    Try to enable default WooCommerce theme – Storefront – and test order process again. If you have the same problems then check WooCommerce payment and email settings https://docs.woocommerce.com/document/configuring-woocommerce-settings/
    https://docs.woocommerce.com/document/email-faq/
    https://docs.woocommerce.com/document/paypal-standard/

    Reply back in case your problem persists with our theme only and provide temporary admin panel and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 10:15

    Hello,

    Ok. Great. Yes, cache could be the reason of problem or any third-party chrome extension.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 10:13

    Hello,

    You are welcome!

    Add the following code to make out of stock image clickable

    .products-loop .outofstock .content-product .product-image-wrapper, .productCarousel .outofstock .content-product .product-image-wrapper {
        pointer-events: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 14:28

    Hello,

    Yes, that’s really strange.
    Inspect the elements. Do you have any errors in console? Try another browser. Do you have this issue? Try Chrome Incognito Window. Do you have this issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 14:25

    Hello,

    Great. You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 14:24

    Hello,

    You are welcome.

    14. http://prntscr.com/csi1xf Fixed
    16. Grid items have changed structure that’s why copy /xstore/woocommerce/content-product.php file in child theme and edit it to add sku in place you need.
    17. Edit previously mentioned file (content-product.php) to add “a” tag.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 13:53

    Hello,

    I checked your site and don’t see problem with removing, see https://www.dropbox.com/s/m8qfay6ogahvjlm/client-cart.mp4?dl=0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 13:49

    Hello,

    Problem is related to your server. You are using Windows server, right?
    ‘ABSPATH’ is invalid with Windows Servers.
    We have made changes in xstore/framework/thirdparty/options-framework/extensions/dummy_content/dummy_content/field_dummy_content.php and replaces ABSPATH by __FILE__ http://prntscr.com/cshmhn
    Contact with your hosting provider, maybe they will be able to fix this issue for you, because you’ll face this issue again after theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 13:18

    Hello,

    First of all, you need to edit not promo popup content to add that class but your mailchimp form content http://prntscr.com/csh7v4

    We added styles for inputs http://prntscr.com/csh91j

    Regards

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Viewing 30 posts - 28,981 through 29,010 (of 30,391 total)
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