Forum Replies Created

Viewing 30 posts - 28,951 through 28,980 (of 30,337 total)
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  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 10:24

    Hello,

    First of all, you need to backup all your files, DB and do Theme Options export before any update. Then you’ll be able to restore your site in case something goes wrong during the update.

    As a rule, you should not lose any data or custom CSS after update. Only if you made changes in template files instead of child theme then these changes will be lost. That’s why we always recommend to use child theme for all the types of customization.

    https://www.8theme.com/demo/docs/xstore/#installation_upgrade_23_theme_upgrade

    Regards

    #142389 Copied In reply to: Upgrade theme – what do I lose?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 10:20

    Hello,

    Try to enable default WooCommerce theme – Storefront – and test order process again. If you have the same problems then check WooCommerce payment and email settings https://docs.woocommerce.com/document/configuring-woocommerce-settings/
    https://docs.woocommerce.com/document/email-faq/
    https://docs.woocommerce.com/document/paypal-standard/

    Reply back in case your problem persists with our theme only and provide temporary admin panel and FTP access.

    Regards

    #142386 Copied In reply to: Image of product on shop (xstore theme)
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 10:15

    Hello,

    Ok. Great. Yes, cache could be the reason of problem or any third-party chrome extension.

    Regards

    #142381 Copied In reply to: Deleting Item from Basket – Not Working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 10:13

    Hello,

    You are welcome!

    Add the following code to make out of stock image clickable 

    .products-loop .outofstock .content-product .product-image-wrapper, .productCarousel .outofstock .content-product .product-image-wrapper {
    pointer-events: auto;
}

    Regards

    #142380 Copied In reply to: Handful of items/issues
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 14:28

    Hello,

    Yes, that’s really strange.
    Inspect the elements. Do you have any errors in console? Try another browser. Do you have this issue? Try Chrome Incognito Window. Do you have this issue?

    Regards

    #142304 Copied In reply to: Deleting Item from Basket – Not Working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 14:25

    Hello,

    Great. You are welcome.

    Regards

    #142301 Copied In reply to: Newsletter Popup not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 14:24

    Hello,

    You are welcome.

    14. http://prntscr.com/csi1xf Fixed
    16. Grid items have changed structure that’s why copy /xstore/woocommerce/content-product.php file in child theme and edit it to add sku in place you need.
    17. Edit previously mentioned file (content-product.php) to add “a” tag.

    Regards

    #142300 Copied In reply to: Handful of items/issues
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 13:53

    Hello,

    I checked your site and don’t see problem with removing, see https://www.dropbox.com/s/m8qfay6ogahvjlm/client-cart.mp4?dl=0

    Regards

    #142292 Copied In reply to: Deleting Item from Basket – Not Working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 13:49

    Hello,

    Problem is related to your server. You are using Windows server, right?
    ‘ABSPATH’ is invalid with Windows Servers.
    We have made changes in xstore/framework/thirdparty/options-framework/extensions/dummy_content/dummy_content/field_dummy_content.php and replaces ABSPATH by __FILE__ http://prntscr.com/cshmhn
    Contact with your hosting provider, maybe they will be able to fix this issue for you, because you’ll face this issue again after theme update.

    Regards

    #142291 Copied In reply to: Can't import dummy sections
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 13:18

    Hello,

    First of all, you need to edit not promo popup content to add that class but your mailchimp form content http://prntscr.com/csh7v4

    We added styles for inputs http://prntscr.com/csh91j

    Regards

    #142285 Copied In reply to: Newsletter Popup not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 12:51

    Hello,

    You are welcome!

    Regards

    #142281 Copied In reply to: Size guide image
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 12:50

    Hello,

    Do you want to change popup bg for single product page?
    Then add the following code in custom CSS or child theme style.css

    .pswp__bg {
    background: #fff;
}

    Regards

    #142280 Copied In reply to: Portfolio gallery issue
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 10:59

    You are welcome!

    Regards

    #142264 Copied In reply to: Where can I change header icon color
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 10:55

    Hello,

    I have checked your site and see that you have already imported demo content http://prntscr.com/csfp6o
    What version do you try to import when get that error?

    Regards

    #142263 Copied In reply to: Can't import dummy sections
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 10:32

    Hello,

    Please, provide link to page where we’ll be able to see the problem. Then we’ll send you code to fix it.

    Regards

    #142260 Copied In reply to: user switching plugin, css styles prevent switch back
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 10:30

    Hello,

    Add the following code in custom CSS

    .content-product .product-image-wrapper.hover-effect-swap .image-swap {
    top: auto;}

    Regards

    #142259 Copied In reply to: Updates misconfigured my website
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 09:42

    Hello,

    Use Private Content area to post your credentials!
    You are using the following image for the hover http://prntscr.com/cseum9
    But it should be different http://prntscr.com/cseuyt if you want to have image like all the others.
    The same situation with featured image.
    Check now.

    Our theme don’t have options for the PayPal, so you need to check if problem appears with our theme only or with default Storefront theme too. We’ll be able to help you if problem appears with our theme only.

    Regards

    #142256 Copied In reply to: Image of product on shop (xstore theme)
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 09:26

    Hello,

    You may add the following code in functions.php of child theme and use link to your image in href

    function etheme_size_guide() { ?>
		<div class="size-guide">
			<a href="link_to_your_image_here" rel="lightbox"><?php esc_html_e('Sizing guide', 'xstore'); ?></a>
		</div>
	<?php
}

    Regards

    #142254 Copied In reply to: Size guide image
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 09:09

    Hello,

    If you use this type of header then use the following code:

    .header-standard .ico-design-1 .cart-bag {background-color: red !important;}
.header .cart-bag:before, .header-standard .cart-bag, .header .cart-bag {border-color: red !important;}
.header.navbar-header .shopping-container.ico-design-1.ico-bg-no .badge-number {color: red !important;}

    Regards

    #142251 Copied In reply to: Where can I change header icon color
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 08:06

    Hello,

    1) To change the position of my account link you need to edit theme files. What file you need to edit depends on type of header that you use.
    2) Provide me link to your site and temporary admin panel access and I’ll check why it does not work for you.

    Regards

    #142244 Copied In reply to: suggestions and questions
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 08:03

    Hello,

    Have you sorted out? Because I checked your site and see popup http://prntscr.com/csdwl0
    The only problem moment I see is style. To get styles as on our demo use et-mailchimp class http://prntscr.com/csdx64

    Regards

    #142243 Copied In reply to: Newsletter Popup not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 07:37

    Hello,

    To change selection add the following code in Theme Options > Styling > Custom CSS

    ::selection {
    background: your_color;
}

    2. If you want to use default WooCommerce shipping you may create different shipping classes for these 3 positions and use them for every product https://docs.woocommerce.com/document/product-shipping-classes/
    Or you may install the additional plugin, https://woocommerce.com/products/table-rate-shipping/ for example. It has the option to add rules based on Weight, Number of items etc.

    Shipping is WooCommerce plugin option and is not related to our theme.

    Regards

    #142237 Copied In reply to: Remove
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 11, 2016 at 07:30

    Hello,

    Great. I’m glad that you sorted out.

    Regards

    #142236 Copied In reply to: Nav Menu Roles – Theme Problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2016 at 15:05

    Hello,

    Unfortunately, compatibility with this plugin requires a lot of changes in our theme files.
    We are sorry but such customization is not included in our basic support.

    Regards

    #142173 Copied In reply to: Nav Menu Roles – Theme Problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2016 at 14:59

    Hello,

    Could you, please, provide me temporary admin panel access? I need to check your settings to find out what could be the reason of your issue.

    Regards

    #142172 Copied In reply to: Newsletter Popup not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2016 at 14:57

    Hello,

    I’m glad that you sorted out. Feel free to contact us if you need any help.

    Regards

    #142171 Copied In reply to: Top bar left widget not being removed
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2016 at 14:56

    Hello,

    Yes.

    Regards

    #142170 Copied In reply to: Top Bar Menu Links – Customize
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2016 at 14:55

    You are welcome.

    Regards

    #142169 Copied In reply to: How to add WooCommerce Currency Switcher in Top Bar
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2016 at 13:28

    Hello,

    Provide, please, temporary admin panel and FTP access. We’ll check the problem.

    Regards

    #142153 Copied In reply to: Nav Menu Roles – Theme Problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 10, 2016 at 13:27

    Yes. We have already sent the new update to TF reviewers.

    Regards

    #142152 Copied In reply to: Top Bar Menu Links – Customize
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    Viewing 28,980 results - 28,951 through 28,980 (of 30,337 total)
Viewing 30 posts - 28,951 through 28,980 (of 30,337 total)
1 2 3 … 965 966 967 … 1,010 1,011 1,012

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