Page 963 – 8theme.com

Forum Replies Created

Viewing 30 posts - 28,861 through 28,890 (of 30,391 total)

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Olga Barlow

Participant

October 20, 2016 at 18:09

You are welcome!

Regards

#143417 Copied In reply to: How to completely disable reviews?

Olga Barlow

Participant

October 20, 2016 at 18:08

Hello,

Ok, sure. Don’t hesitate to contact us.

Regards

#143415 Copied In reply to: G+ product share gives a 404…

Olga Barlow

Participant

October 20, 2016 at 18:05

Hello,

I’ll send your request to our developers.

Regards

#143414 Copied In reply to: Loading Animation

Olga Barlow

Participant

October 20, 2016 at 18:04

Hello,

1) What version of our theme do you use? Please, update theme to latest version. After that provide temporary admin panel and FTP access. This is some unknown message.

2) Go to Theme Options > E-Commerce > Single Product > choose Location of Up-sells.

Regards

#143412 Copied In reply to: Remove

Olga Barlow

Participant

October 20, 2016 at 17:59

Hello,

Problem caused by this button http://prntscr.com/cwr86v
There is no such button in our theme by default. This is your customization or additional plugin.

Regards

#143409 Copied In reply to: CSS to remove Grey Background from Text

Olga Barlow

Participant

October 20, 2016 at 17:46

Hello,

We can’t reproduce this issue on our test installs. Could you provide temporary admin panel and FTP access to your site?

Regards

#143407 Copied In reply to: G+ product share gives a 404…

Olga Barlow

Participant

October 20, 2016 at 17:45

Hello,

If you want to hide tabs you may use this solution https://docs.woocommerce.com/document/editing-product-data-tabs/

Regards

#143404 Copied In reply to: How to completely disable reviews?

Olga Barlow

Participant

October 20, 2016 at 17:42

Hello,

If you removed Shop page you need just to go to Pages > add new and create Shop page. After that go to WooCommerce > Settings > Products > Display and choose your Shop page from the the drop-down.

WooCommerce doesn’t have the option to create a few shop pages. You may create pages and display products the using 8theme Products VC element but you won’t be able to use WooCommerce filter widgets. This is how WooCommerce works. If users should press on menu item and see items from the specific category I would recommend you just add that category into menu http://www.flyingpixel.co.uk/flying-pixel-help/wordpress-help/woocommerce/adding-a-woocommerce-product-category-to-a-menu.html

Regards

#143403 Copied In reply to: How to start a store page from scratch?

Olga Barlow

Participant

October 20, 2016 at 17:34

Hello,

I don’t see problem with your site http://prntscr.com/cwqwnm and real Instagram http://prntscr.com/cwqwy1 I see the same images. But keep in mind Instagram needs a few hours to refresh images on your site, it uses cache and send 1 request within few hours.

Regards

#143400 Copied In reply to: Instagram not updating

Olga Barlow

Participant

October 20, 2016 at 17:30

Hello,

Have you set correct settings https://www.8theme.com/topic/infinite-scroll-not-working/ ?

If after that you still see these notices let me know and we’ll contact with plugin author.

Regards

#143399 Copied In reply to: Laxy Loading / Infinite Scroll

Olga Barlow

Participant

October 20, 2016 at 17:21

Hello,

Yes, for me everything works fine. I have added test text block on your home page, you may check. Try editing in the incognito window. Also, try another browser, maybe even another PC.
Do you use any additional Chrome extensions?

Regards

#143397 Copied In reply to: problem with visual composer
Olga Barlow

Participant

October 20, 2016 at 17:16
Hello,

We’ll fix it in our next update. Meanwhile, you may add the following fix in custom css

.product-view-default .footer-product .show-quickly {background-color: #88915a;}

Regards
#143395 Copied In reply to: Creating child template after editing Xstore parent
Olga Barlow

Participant

October 20, 2016 at 16:55

Hello,

You can do this by additional customization (etheme_loader function in xstore/framework/template-elements.php), there you’ll find svg animation that we use http://prntscr.com/cwqf3d
Use child theme functions.php to change this function.

Regards

#143389 Copied In reply to: Loading Animation

Olga Barlow

Participant

October 20, 2016 at 16:52

Hello,

Please, provide me the link to site where you are using our theme and I’ll be able to check the problem.
Thanks.

Regards

#143388 Copied In reply to: Quick View after close button issue

Olga Barlow

Participant

October 20, 2016 at 16:51

Hello,

I’m talking about Posts Page http://prntscr.com/cwqch5 it should be chosen in WP settings.
The same situation for the shop page http://prntscr.com/cwqcyj
You should create shop page and choose it in WooCommerce settings.

Regards

#143387 Copied In reply to: Breadcrumbs background in category pages

Olga Barlow

Participant

October 20, 2016 at 16:47

Hello,

You have enabled maintenance mode and I can’t check your site. Please, provide me temporary admin panel access, so I’ll be able to check and fix the problem.

Regards

#143385 Copied In reply to: Sub-menu desapears if I move the cursor down with fixed menu

Olga Barlow

Participant

October 20, 2016 at 16:45

Hello,

What browser do you use? I can’t replicate your problem.
Please, go to Appearance > Themes > enable WooCommerce official theme Storefront and check your checkout. Do you have the problem with information?

Also, I would recommend you to update theme and all the included plugins to the latest versions. After that follow the instructions from this post https://www.8theme.com/topic/stripe-and-update-problem/#post-143383 and replace the file.

Don’t forget to backup your files and DB before theme and plugins update.

Regards

#143384 Copied In reply to: Image of product on shop (xstore theme)

Olga Barlow

Participant

October 20, 2016 at 16:36

Hello, @SpeedBird,

We’ll fix this issue in next theme update. You need to replace file xstore/woocommerce/checkout/form-checkout.php I have sent this file to your registration email.
Also, you can download it here https://www.dropbox.com/s/ey0ehua3xg8w1yk/form-checkout.php?dl=0

Regards

#143383 Copied In reply to: Stripe and update problem

Olga Barlow

Participant

October 20, 2016 at 16:23

Hello,

Sorry for some delay in answering. I’m glad that you sorted out. Feel free to ask if you need any other help.

Regards

#143382 Copied In reply to: how to create header/layout like main demo

Olga Barlow

Participant

October 20, 2016 at 16:21

Hello,

Unfortunately, this is how ajax refresh works. You can enable even official WooCommerce theme – Storefront and check. You’ll see the same situation.

Regards

#143379 Copied In reply to: AJAX cart values bug, Caching, AJAX, etc.

Olga Barlow

Participant

October 20, 2016 at 16:08

Hello,

I checked your site and did not face any issues. Could you tell me if you use backend or frontend Visual Composer editor? What page did you try to edit and what element you try to add.

Also, please, try another browser. Do you have the same problem?

Regards

#143374 Copied In reply to: problem with visual composer

Olga Barlow

Participant

October 20, 2016 at 16:03

Hello,

Please, provide me link to your site and temporary admin panel access because we can’t replicate this issue on our test installs.

Regards

#143372 Copied In reply to: CSS to remove Grey Background from Text

Olga Barlow

Participant

October 20, 2016 at 15:59

Hello,

You are welcome!
I’m glad that you sorted out.

Regards

#143369 Copied In reply to: After update 2.5 | Error: ERR_EMPTY_RESPONSE

Olga Barlow

Participant

October 20, 2016 at 15:58

Hello, @RR123,

User has not provided FTP access. Either he has resolved the problem by himself or he don’t use that plugin anymore. Provide me FTP access and we’ll check if we can add compatibility with that plugin.

Regards

#143367 Copied In reply to: XStore conflict with plugin Woocommerce Social Login
Olga Barlow

Participant

October 20, 2016 at 15:53
Hello,

1) Unfortunately, there is no such option in our theme. But we plan to add confirmation tick after the loader in next theme update.

2) Add the following code in Theme Options > Styling > Custom CSS

.mobile-menu-wrapper .menu > li{ padding-left: 0; } .mobile-menu-wrapper .menu > li > a{ padding: 0 0 0 30px; display: block; }

Regards
#143366 Copied In reply to: topbar personalization
Olga Barlow

Participant

October 20, 2016 at 08:45

Hello,

We do our best to speed up negotiations. Unfortunately, we can’t implement temporary pricing tables.

Regards

#143319 Copied In reply to: New version – Pricing tables?

Olga Barlow

Participant

October 19, 2016 at 13:12

Hello,

Provide, please, temporary admin panel and FTP access. We’ll check what can be the reason of your problem.

Regards

#143230 Copied In reply to: problem with visual composer

Olga Barlow

Participant

October 19, 2016 at 13:11

Hello,

Go to Theme Options > E-Commerce > Promo Popup http://prntscr.com/cw7ubc

Regards

#143229 Copied In reply to: Remove Newsletter link from Topbar

Olga Barlow

Participant

October 19, 2016 at 12:43

You are welcome!
If you like our theme 5-stars rating would be much appreciated https://themeforest.net/downloads

Regards

#143226 Copied In reply to: Stripe and update problem

Olga Barlow

Participant

October 19, 2016 at 12:41

Also, I would recommend to update theme to latest version 2.5. We have added many new features and fixed some bugs.

Regards

#143225 Copied In reply to: product page the menu is half
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Viewing 28,890 results - 28,861 through 28,890 (of 30,391 total)

Viewing 30 posts - 28,861 through 28,890 (of 30,391 total)

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Forum Replies Created

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