Forum Replies Created

Viewing 30 posts - 28,771 through 28,800 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 14:29

    Hello, RR123,

    You’ll be able to see Privat Content area only if you are author of the topic. This topic was created by another user, that’s why you don’t see content of that area.

    I sent the file that you need to replace to fix this issue to your registration email.

    We don’t use any plugins to change files via Dashboard. Because if any Fatal error will appear then we won’t be able to fix it. Only FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 14:23

    Hello, ahumado,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 13:57

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 13:57

    Hello,

    Our theme works fine with this plugin https://wordpress.org/plugins/yith-woocommerce-zoom-magnifier/screenshots/

    If you are using any other third-party zoom plugin then some additional customization could be required. Contact plugin author to get it work with our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 13:46

    Hello,

    Child theme should be located in wp-content/themes folder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 13:46

    Hello,

    1) a), c) Add the following code:

    .widget_product_categories.sidebar-widget ul li > ul.children li > a,
    .wpb_widgetised_column .widget_product_categories ul li > ul.children li > a,
    .product-information .products-page-cats a,
    .product-info-wrapper .products-page-cats a,
    .product-summary-center .products-page-cats a,
    .product-information .title, 
    .product-info-wrapper .title, 
    .product-summary-center .title, 
    .product-information .product_title, 
    .product-info-wrapper .product_title, 
    .product-summary-center .product_title
     {
        text-transform: capitalize;
    }

    b) http://prntscr.com/cy9yks

    2) Unfortunately, WooCommerce doesn’t have such setting. It crops center-center by default. You may look for additional plugins to get advanced image settings. Keep in mind that we don’t guarantee compatibility of our theme with all the third-party plugins.

    3) Use WP Customizer to upload favicon http://prntscr.com/cya3ra

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 13:26

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 13:23

    Hello,

    You have reduced line-height of your body text and it caused this issue. Go to Theme Options > Styling > Custom CSS and add the following code:

    .testimonials-slider blockquote {
        line-height: 1;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 11:09

    Hello,

    Could you, please, provide me screenshot of tabs that you want to use for our better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 11:07

    Hello,

    Yes, you just need to install this plugin like all the other plugins. I sent it to your email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 10:54

    Hello,

    Add all the necessary items into menu, Save menu and only after saving you’ll see XStore theme options for the menu. Column width option is available for the 2d level of menu, so, be attentive if you look at right place http://prntscr.com/cy811a

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 10:50

    Hello,

    1) If you want to enable boxed version for your site go to Theme Options > General > Layout > Boxed. To upload bg go to Theme Options > Styling > Content > Site Background.
    Or you are talking about something else? Provide me screenshot for better understanding.

    2) Go to WooCommerce > Settings > Account > Enable registration on My account page.
    3) Go to Theme Options > General > Breadcrumbs > there you’ll find all the available settings for breadcrumbs. Set font-size 0 px if you want to hide some element of breadcrumbs, for example http://prntscr.com/cy7zg8
    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 10:34

    Hello,

    Credentials you provided are incorrect. Please, verify and provide valid access, so we’ll be able to check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 10:22

    Hello,

    1) Please, check the credentials you provided because we got error message ERROR: Incorrect Username or Password 2 attempt(s) left
    2) Provide also FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 10:18

    Hello,

    Take my apologies for the delay in answering.

    18. Provide, please, FTP access. Can we disable/enable your third-party plugins to check what could be the reason of slow site? You have a lot of plugins, especially Custom CSS and Javascript, that may cause problem.

    19. Add the following code in custom CSS

    .header-wrapper header > .container .container-wrapper{
        position: relative !important;
    }
    .fixed-header.search-now-opened > .container {
        position: relative !important;
    }

    20. No, we have not added this function yet.

    21. We’ll check and fix it once you provide temporary FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 09:04

    Hello,

    Provide me temporary admin panel access. We’ll help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 08:57

    Hello,

    Do you use any third-party plugins that don’t come bundled with our theme? Try to disable them and check if you still have the problem with the quick view.

    If problem persists even when third-party plugins are disabled, reply back and provide temporary admin panel and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2016 at 08:43

    Hello,

    This is third-party plugin that is not included in our theme. We can’t test and add styles for all the available popular plugins. If you use third-party plugins often (not always) you need additionally customize the styles of plugin elements to make them look according to global theme style.
    If you need some help with it, you may send us the link and we’ll point you in right direction.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2016 at 13:43

    Hello,

    Go to Theme Options > General > Breadcrumbs > there you’ll be able to disable breadcrumbs or reduce the paddings, change font size etc.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2016 at 11:27

    Hello,

    Go to Appearance > Menus > create menu and check Main menu right in theme locations. Demo content has only one menu – main. But if you want to use version with 2 menus you need to create one more menu and set it like Main menu right menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2016 at 11:23

    Hello,

    Provide me, please, link to your admin panel, because default one does not work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2016 at 11:16

    Hello,

    It’s very strange because I did not face such problem. Are you sure that you tried to upload WP theme archive, maybe you tried to upload full theme package?

    I have installed theme and demo content, now you may install version or pages you need.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2016 at 11:09

    Hello,

    Go to Theme Options > E-Commerce > Product Page Layout > Products masonry > choose Off.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2016 at 10:58

    Hello,

    Please, use private content area http://prntscr.com/cxg8fv to post your credentials. In other case all the forum users will see your access!

    Also, I don’t see problem with sale price http://prntscr.com/cxg9c0 Could you explain in more details?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2016 at 10:50

    Hello,

    I see. Then you need to wait update with improvement of this element.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2016 at 10:04

    Hello,

    Ok, we’ll contact with plugin author about this notice and then inform you about author response.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2016 at 16:10

    Hello,

    Thanks. Unfortunately, in this case our developers will be able to check your site on Monday only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2016 at 16:08

    Hello,

    Provide me the link to product with sale price, please. And enable temporary admin panel access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2016 at 16:02

    Hello,

    It’s possible with additional customization. Please, create and activate child theme, provide temporary admin panel and FTP access and we’ll show you how and post screenshots.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2016 at 15:46

    Hello,

    Could you provide, please, link to your site and temporary admin panel access? We’ll check what settings you use because we don’t have such bug on our test installs.

    Regards

  • 1 2 3 … 959 960 961 … 1,010 1,011 1,012
    Viewing 28,800 results - 28,771 through 28,800 (of 30,337 total)
Viewing 30 posts - 28,771 through 28,800 (of 30,337 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.