Forum Replies Created

Viewing 30 posts - 28,201 through 28,230 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 16:02

    Hello,

    Fixed, check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 14:59

    Great. You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 14:49

    Hello,

    I see that we have some issue with these options if widget used in top bar. Let me know what size do you prefer and what color and I’ll send you the custom to change it.

    We’ll also fix this issue in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 14:06

    Hello,

    1) You have removed the title for that page that was chosen as My Account page in WooCommerce settings. It caused your issue.

    2) WooCommerce > Settings > Account > Enable registration on My account page and here you have http://prntscr.com/dg0mur

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 13:35

    You did not have favicon and I had to upload favicon to check the problem.
    Use Customizer to change to favicon http://www.wpbeginner.com/wp-tutorials/how-to-add-a-favicon-to-your-wordpress-blog/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 13:25

    Hello,

    Problem appears because you have disabled brand option in Theme Options http://prntscr.com/dg04s8 but Brands VC element was used on this page. I have removed the Brand VC element and everything works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 13:17

    Hello,

    Copy etheme_cart_items function (xstore/framework/woo.php) in child theme functions.php and then you’ll be able to change the content of empty mini cart.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 12:28

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 11:58

    Hello,

    We’ll fix this issue in theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 11:12

    Hello,

    If you want to use mailchimp styles like we have on our demo follow the instructions https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 11:05

    You are welcome!
    I’m glad that my answer was helpful.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 11:03

    Hello,

    Provide also link to your WP Dashboard, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 10:53

    Hello,

    We got following response from the author”

    “After checking the site, I think that user is using “Send” display type:

    Can you please ask the user to switch this option to “Like” and see if that will work for him.

    Facebook seems to have replaced that “Send” button with “Share” and we need to update this functionality in our theme, so for now only “Like” is fully supported.”


    @identidade
    , let me know if this solution is ok for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 10:21

    Hello,

    Go to WooCommerce > Settings > Products > Display > and change the catalog image size http://prntscr.com/dfy5g1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 10:16

    Hello,

    I have checked your site in Chrome and don’t see any problem http://prntscr.com/dfy2y7
    Could you, please, describe in details? Have you checked how your font looks here https://fonts.google.com/ ? Is it also blurred?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 10:10

    Hello,

    At present, you are using version 2.3 http://prntscr.com/dfy1bu
    Please, update theme to version 3.1 and check if you still have this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 10:05

    I have created the ticket about your bug. Waiting for the author reply. I’ll inform you once we get any response.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 09:24

    Hello,

    Very likely some element that you use on this page causes your issue.
    Could you, please, provide me temporary admin panel and FTP access in Private Content area? I’ll check what is the reason of your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 09:22

    Hello,

    No. Massive Addons is additional plugin that offers element for the page, it does not change the core elements of any theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 09:20

    Hello,

    Tell me, please, what error did you get?
    Provide, please, temporary admin panel access, so I’ll be able to check and help you ASAP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 09:17

    Hello,

    If you have this class also on other pages and want to change the size for single product page only then you may add additional class single-product, for example

    .single-product .product-subtitle {
        font-size: 1.2em !important;
        margin-bottom: 2.2em !important;
        color: #666666 !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 09:14

    Hello,

    We are able to help only in case you have the problems with our theme only. If your code/plugin does not work even with default theme we can do nothing. Check the plugin settings more detailed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 09:12

    Hello,

    1) To change the breadcrumbs go to Theme Options > General > Breadcrumbs, there you’ll find options to change the color and add breadcrumbs image if you need. Unfortunately, there is no option to use different breadcrumbs image for different products.

    2) Go to Theme Options > E-Commerce > Single Product Page > Show product name above the price > ON.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 09:08

    Hello,

    What version of our theme do you use?
    Please, update theme to latest version 3.1 and reply back if you still have this problem after update.
    Don’t forget to backup your files and DB before theme update.
    After update to version 3.1 skip Setup Wizard and go to Theme Options to activate theme using purchase code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 08:46

    Hello,

    I have sent you screenshot of child theme functions.php. In this case, you even don’t need to edit single-product-content.php.

    We offer customization service https://www.8theme.com/customization-services/ but this is not included in our basic theme support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 08:30

    Hello,

    Ok, I understand you. I sent your report to our developers and we’ll fix this issue in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 18:03

    Hello,

    Provide, please, temporary admin panel and FTP access in Private content area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 17:52

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 17:52

    Hello,

    Check this one https://infinit.io/_/342c6tS

    Yes, you should have some PHP skills to do this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 17:49

    Hello, @guilherme

    Use cache plugin. We prefer W3 Total Cache plugin but you can use any other plugin if it gives better results.

    Regards

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Viewing 30 posts - 28,201 through 28,230 (of 30,391 total)
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