Forum Replies Created

Viewing 30 posts - 27,871 through 27,900 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 14:17

    Hello,

    Great. I’m glad that we sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 14:16

    Hello,

    Yes, sure.
    In case problem appears with our theme only feel free to contact us and we’ll try to solve the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 14:14

    Hello,

    Yes, you’ll be able to use 1 license for the dev and production site.
    Also, if you face any warning messages feel free to contact us and we’ll help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 12:06

    Hello, @masterIggy

    Our theme shows short description next to the main product image and full description in the product tabs http://prntscr.com/dnzsrm and List view http://prntscr.com/dnzt9f

    We don’t have any problems on our test installs. If you have any issue with this, please, provide me link to the page and temporary admin panel access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 11:58

    Hello,

    First of all you send screenshot from our official site, not from the XStore demo.
    But if you want to show Product title in the breadcrumbs go to Theme Options > E-Commerce > Single Product > Show product name above the price > Off.
    To enable return to previous page link go to Theme Options > General > Breadcrumbs > “Back to previous page” button > On.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 11:55

    Hello,

    I have added the following code to avoid blur images when you change the size

    .content-product .product-content-image img {
        min-width: 1px;
        width: auto;
    }

    Also, if you want to have all the images the same size for all the products use hard crop option in WooCommerce settings http://prntscr.com/dnzpqf

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 11:18

    Hello,

    Check the version of XStore Core plugin. Please, update both theme (v. 3.3) and plugin (v. 1.0.11) to latest versions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 11:17

    Hello,

    These are titles of your widgets. Go to Appearance > Widgets > Filter widget area > Change the titles of your widgets.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 11:15

    Hello,

    1) You have replaced child theme style.css by style.css of the parent theme http://prntscr.com/dnyt74
    It caused your problem. Please, read what child theme is on the official site https://codex.wordpress.org/Child_Themes
    Style.css of child theme should include only the custom styles that you want to change, you should not copy/paste parent theme style.css and make there changes, this is a wrong way!

    2) Add the following code in the custom CSS to remove border

    .languages-area > div, .top-bar, .header-center .topbar-widget .et-follow-buttons a, .top-links > div, .topbar-widget.etheme_widget_socials .et-follow-buttons a {
        border-color: transparent !important;
    }

    3) You are using third-party plugin to add that filter and it’s related to scripts order of the plugin and plugin styles. Contact with plugin author to solve the problem.

    4) It caused by the wrong style.css of your child theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 10:17

    Hello,

    Unfortunately, it’s not possible. Product elements don’t have fixed height and even if you add the custom height and additional styles then all the information will be aligned http://prntscr.com/dnyojz

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 10:04

    Hello,

    1) What type of header do you use? Could you provide me link to your site and I’ll send you the custom CSS.
    2) Go to Theme Options > General > Header settings http://prntscr.com/dnyiav

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 09:40

    Hello,

    Items are aligned incorrectly because there is no space to show all the items in one line for that resolution. Do you want to enable mobile header for the ipad large or maybe just hide some information for that resolution?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 08:55

    Hello,

    Provide me temporary admin panel access, please. We need to check and compare speed results that your site have with our and with default WP theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 08:53

    Hello,

    Sorry for the delay in answering.
    Follow the tips described here https://www.8theme.com/topic/fixing-pagespeed-issues-once-and-for-all-could-apply-to-all-8themes-themes/#post-141010

    Also, compare for example speed results of Shop page when our theme is enabled and with default WP theme. Do you have a sufficient difference between these two results?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 08:41

    Hello,

    Sorry for the delay in answering. I have checked your site and don’t see issues with Revolution Slider. Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 08:35

    Hello,

    We have not updated Bike version yet. Do you still have this issue on your site after 3.3 update?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 08:30

    Hello,

    This string is not hardcoded. You can translate it and also all the other theme strings using translation files.
    Please, follow the documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2016 at 09:42

    Hello,

    You can use the translation files of WooCommerce plugin to change this text. Just translate “Add to Cart” to “Order Now”.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2016 at 09:40

    Hello,

    You can use Lightshot screenshot extension to make a screenshot and provide me the link.

    To make site background color transparen go to Theme Options > Styling > Custom CSS and add the following code

    .page-wrapper {
        background-color: transparent;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2016 at 09:36

    Hello,

    Please, make sure that Redux Framework plugin is installed. Aslo, if you use the latest version of our theme than you should go to 8theme Options and actiate theme to be able to use options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2016 at 09:34

    Hello,

    Unfortunately there is no option to do this. But youcan try to show and hide it using custom CSS
    Go to Theme options > Styling > Custom CSS and add the following code

    .single-product .tab-additional_information {display: block !important;}
    .single-product .tabs .accordion-title a:after {display: none !important;}
    .single-product .tabs .tab-title.opened {color: #1e1e1e;}
    .single-product .tab-title .btn-underline:after {background: none;}
    .single-product .sku_wrapper {display: none !important;}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2016 at 09:20

    Hello,

    Great. We are glad that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 16:23

    Hello,

    Contact your hosting provider, please. Error in the error logs is not related to theme settings. It’s server settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 16:20
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 16:19

    Hello,

    If you used purchase code for the activation on the local host you’ll be able to activate theme after moving without any issues.

    You should contact us in case you’ll decide to change the domain. Then we deactivate your code for the old domain and then you’ll be able to activate it on the new domain.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 16:14

    Great. You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 16:13

    Hello,

    We don’t have the search by pages in XStore theme. Royal theme search was changed and we have added special search results page where were displayed all the results. XStore does not have this and it requires customization.

    Does that plugin work fine with default theme and you have the problem with our theme only?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 16:08

    Hello,

    Add the following custom into Theme Options > Styling > Custom CSS

    .content-product .product-content-image img {
        min-width: 1px;
        width: auto;
    }

    In case you want to make all the images the same size enable hard crop option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 15:49

    Hello,

    1) Go to Appearance > Themes > install and activate official WooCommerce theme – Storefront.
    2) Check if your problem persists with default theme.

    Reply back in case issue appears with our theme only and provide FTP access.
    In case you see the same problem with default theme check the plugins that you use and WooCommerce plugin settings.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 15:45

    You are welcome!

    Regards

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Viewing 30 posts - 27,871 through 27,900 (of 30,391 total)
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