Page 927 – 8theme.com

Forum Replies Created

Viewing 30 posts - 27,781 through 27,810 (of 30,391 total)

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Olga Barlow

Participant

January 16, 2017 at 15:28

Hello,

We display video in popup, Quick View is also popup. Unfortunately, it’s not possible to show popup in popup and we hide enlarge and video buttons for the Quick View window.

I have fixed this on your site and also it will be fixed in next theme update.

Regards

#152007 Copied In reply to: Videos do not play in quick view

Olga Barlow

Participant

January 16, 2017 at 14:28

Hello,

Maybe you have changed row structure or added paragraph tags after update but your issue is not related to theme update. Change .p-weiss to .p-weiss p http://prntscr.com/dwb4nu

Regards

#151993 Copied In reply to: VC Extra Class Name does not work

Olga Barlow

Participant

January 16, 2017 at 14:04

Hello,

I have checked your site and see that you either use the same page for both items or the same custom link http://prntscr.com/dwasq4 I don’t think that it’s related to theme update.

Go to Appearance > Menus and check the menu items that you have there. Or provide me temporary admin panel access, so I’ll be able to check your menu.

What other issues did you face after theme update?

Regards

#151988 Copied In reply to: Menu Issues

Olga Barlow

Participant

January 16, 2017 at 13:49

Hello,

Please, check the registration email. We have sent you the archive.
Sorry for this inconvenience.

Regards

#151985 Copied In reply to: PSD Files for Landing Watch

Olga Barlow

Participant

January 16, 2017 at 12:08

Hello,

1) Using Loco translate plugin you can just translate theme to another language but it does not allow you to create the multilingual site. If you want to create multilingual site you should use either WPML plugin (paid plugin) or one of free plugins – Polylang, qTranslate. Then you’ll be able to add language switcher and create products, categories, pages for both languages.

2) You can share link to screenshot instead of email. There are a lot of useful tools for this, Lightshot screenshot, for example. Very likely, problem caused by too many columns for your products and there is no place to show all the information you have on your screen, that’s why columns are too thin and high. Try to disable some information that you don’t need there for preview http://prntscr.com/dw9ec9

3) Check the permalinks settings (Settings > Permalinks) after changing your language. Also, make sure that issue appears with our theme only. Go to Appearance > Themes > enable default WooCommerce theme Storefront and check. We are able to help in case problem appears with our theme only, if you have the same problem even with default theme then you need to check WP settings.

Regards

#151958 Copied In reply to: Multi language operation does not work

Olga Barlow

Participant

December 30, 2016 at 20:31

Hello,

It’s very strange but we can’t find this issue. Could you provide me temporary admin panel access? I’ll check the Backend and menu settings, maybe it helps me to sort out what is the reason of your issue.

Regards

#150631 Copied In reply to: Active Menu

Olga Barlow

Participant

December 30, 2016 at 20:29

You are welcome!
Happy New Year!

Regards

#150630 Copied In reply to: Single Product Page – Vertical Spacing

Olga Barlow

Participant

December 30, 2016 at 20:18

Hello,

Provide me temporary admin panel and FTP access in Private Content area, we’ll try to fix this issue.

Regards

#150629 Copied In reply to: 8theme tabs display problems

Olga Barlow

Participant

December 30, 2016 at 20:16

Hello,

Please, make sure that these 2 products have main description and Reviews are enabled for them. Because I don’t see these tabs even on desktop.

Provide me also admin panel and FTP access, so I’ll be able to check the backend and files.

Regards

#150628 Copied In reply to: Mobile View Problem Single Page View

Olga Barlow

Participant

December 30, 2016 at 20:12

Hello,

Please, don’t post access to your site in the main content. Use Private Content area.
Also, I can’t login with credentials you provided. We need both WP admin panel and FTP access to find the issue and fix it.

Regards

#150627 Copied In reply to: Video Display Single Product Page – Truncated View

Olga Barlow

Participant

December 30, 2016 at 20:06

You are welcome!

Regards

#150626 Copied In reply to: Small Header Problem When Making Dropdown Menu Selection

Olga Barlow

Participant

December 30, 2016 at 19:50

You are welcome!

Regards

#150625 Copied In reply to: mobile cart and menu

Olga Barlow

Participant

December 30, 2016 at 19:50

Hello,

You can change the position of the layers, font-size size etc for every device http://prntscr.com/dpsyig

Regards

#150624 Copied In reply to: Rev slider problems

Olga Barlow

Participant

December 30, 2016 at 19:48

Hello,

If you want to move tabs into product content block you need to copy xstore/woocommerce/content-single-product.php file into child theme and move tabs code into product content block.

Regards

#150623 Copied In reply to: Side Bar expand – Tabs fill empty space

Olga Barlow

Participant

December 30, 2016 at 16:58

You are welcome!

Regards

#150613 Copied In reply to: How to Add a header image on internal product pages?

Olga Barlow

Participant

December 30, 2016 at 16:58

Hello,

Could you, please, update theme to version 3.3. Also, update XStore core plugin to version 1.0.11 and check if issue still persists. In this case reply back and provide temporary FTP access.

Regards

#150612 Copied In reply to: Error When Filtering Products In Backend

Olga Barlow

Participant

December 30, 2016 at 15:57

Hello,

1) WooCommerce doesn’t have option to change that text. You can try to do it using woocommerce translation files and just change that string only.
2) There is no such option in our theme.

Regards

#150604 Copied In reply to: Checkout Page Button Text

Olga Barlow

Participant

December 30, 2016 at 15:55

Hello,

Could you, please, describe in details your actions to reproduce the issue because we can’t replicate it.
Also, I see that you don’t use top panel and you have widget in top panel widget area, image in that widget causes error. Please, go to Appearance > Widgets and remove 8theme – Static Block from Top panel widget area.

Regards

#150603 Copied In reply to: Active Menu

Olga Barlow

Participant

December 30, 2016 at 15:49

Hello,

Unfortunately, we don’t have form where users can post testimonials. At present Testimonials could be added via Dashboard only.

Regards

#150600 Copied In reply to: Testimonial Form

Olga Barlow

Participant

December 30, 2016 at 15:46

Hello,

1) You can create 1 custom tab that will be common for all the products – go to Theme Options > E-Commerce > Single Product page > Custom tab. Also, you can create individual custom tab – go to Products > edit product > http://prntscr.com/dpq48i

2) This type of slider displays products, please, make sure that you have products for the other languages. Also you can create different sliders for every language and edit home page for every language and choose appropriate slider.

Regards

#150599 Copied In reply to: Product details page problem

Olga Barlow

Participant

December 30, 2016 at 15:40

Hello, @Lucy,

1) Go to Theme Options > General > Secondary menu > Enable Secondary menu.
2) Go to Appearance > Menus > Create secondary menu that will be displayed in All departments area and don’t forget to choose Secondary menu in Theme Locations.

Regards

#150598 Copied In reply to: Mega Menu

Olga Barlow

Participant

December 30, 2016 at 15:38

Hello,

Try again, please.

Regards

#150596 Copied In reply to: I get error You have reached activation number limit.

Olga Barlow

Participant

December 30, 2016 at 15:32

Hello,

Ok, feel free to contact us in case you need any additional information from our side.

Regards

#150595 Copied In reply to: Auto scroll/jump to woocommerce message

Olga Barlow

Participant

December 30, 2016 at 15:31

Hello,

Yes, we use our own script for the image lightboxes and we don’t use prettyphoto.

Regards

#150594 Copied In reply to: Wishlist not showing social share and links to 404

Olga Barlow

Participant

December 30, 2016 at 15:29

Hello,

Yes, now I got the issue. I see you are using additional plugin to login using socials account try to disable it and check again. Or provide me correct admin panel access in Private content area, so I’ll be able to test.

Regards

#150593 Copied In reply to: Users Can't Register!

Olga Barlow

Participant

December 30, 2016 at 11:18

Hello,

Thank you for using our theme!
It’s very pleasure to hear such warm thoughts. Wish you good luck with your projects and all the best in New Year.
Happy holidays!

Regards

#150577 Copied In reply to: Update from 2.6 -> 3.3. Destroys Layout

Olga Barlow

Participant

December 30, 2016 at 11:08

Hello,

Could you, please, provide correct link because that one shows 404 error?

Regards

#150574 Copied In reply to: 8theme tabs display problems

Olga Barlow

Participant

December 30, 2016 at 11:05

Hello,

We checked your site on mobile and did not face the problem.

Could you, please, provide me link to the product where you have faced this issue?

Regards

#150573 Copied In reply to: Mobile View Problem Single Page View

Olga Barlow

Participant

December 30, 2016 at 10:45

Hello,

You should also check align option http://prntscr.com/dpn5ht and position http://prntscr.com/dpn69m
More information you can find here https://www.themepunch.com/revslider-doc/layer-responsive-behavior/

Regards

#150571 Copied In reply to: Rev slider problems

Olga Barlow

Participant

December 30, 2016 at 10:39

Hello,

I have added !important to make it work. Check now.

Regards

#150570 Copied In reply to: mobile cart and menu
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Viewing 27,810 results - 27,781 through 27,810 (of 30,391 total)

Viewing 30 posts - 27,781 through 27,810 (of 30,391 total)

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Forum Replies Created

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