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Users Can't Register! - by rwlee33 - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 7 years, 3 months ago ago by Olga Barlow

rwlee33

Participant

December 26, 2016 at 09:43

Hi,

Fairly major issue here. I’m having trouble with new users registering use the username and password fields.

The user will enter a username and password, click “Register” and it just takes them back the same screen, but the login fields are populated with their username. When they enter the password it says there’s no login by that name. I’m not getting alerts and not seeing their login in the user list.

My social logins work, but not the manual registration.

Can you try to create a login and assist with this?

Please, contact administrator
for this information.

#150144 Copied

6 Answers

Olga Barlow

Support staff

December 26, 2016 at 15:37

Hello,

We are using default WooCommerce registration. Please, check if you have this issue with official WooCommerce page – Storefront. Go to Appearance > Themes > Install and activate Storefront theme and check the registration.

Reply back in case problem persists with our theme only and provide FTP access to your site.

Regards

#150207 Copied

rwlee33

Participant

December 26, 2016 at 21:07

Hi, It’s 7 am in Australia. Is there any way you can reply during the day, before 12pm London time (11pm Melbourne time), that way we can work together and I can make changes and we can resolve issues faster. As it is, I get most of the responses while I’m sleeping, and it takes another 24 hours to get a response.

Are you by any chance working now? Please let me know. Thanks.

I’ve switch to Shop theme and SFTP details below.

Please, contact administrator
for this information.

#150234 Copied

rwlee33

Participant

December 26, 2016 at 21:24

I switched themes to Storefront, I can’t tell if there are the same issues.

I switched back to XStore now. Can you test and try to create a username and password yourself on the XStore theme?

#150235 Copied

Olga Barlow

Support staff

December 28, 2016 at 16:14

Hello,

Sorry for the delay in answering.
I have created account and don’t see any issues with login http://prntscr.com/dowp6o
Could you, please, send me the video of the issue for better understanding?

Regards

#150424 Copied

rwlee33

Participant

December 29, 2016 at 11:03

I see you registered, thank you. I see a few issues and will video shortly to send you.

1. If the user doesn’t use a strong password, it just refreshes the /my-account page and autopopulates the username in the log in. There are no error messages. So, it looks like they registered and need to log in, but actually, they didn’t register. It’s very confusing.

2. When a registered user logs in on the /my-account page with username and password, the first attempt refreshes the page, and the second attempt logs in. Again, can be confusing.

Can you try logging in and see if you get the refresh screen on the first attempt? And able to log in on the second attempt?

Thanks!
Rob

#150479 Copied

Olga Barlow

Support staff

December 30, 2016 at 15:29

Hello,

Yes, now I got the issue. I see you are using additional plugin to login using socials account try to disable it and check again. Or provide me correct admin panel access in Private content area, so I’ll be able to test.

Regards

#150593 Copied
Tagged: seo friendly, templates, user experience, user registration, woocommerce, wordpress
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