Just let us know when you finish your site and we’ll add the site to the list on the preview.
Regards
Olga Barlow
Participant
April 13, 2017 at 19:29
Hello,
Problem caused by script and iframe code that you use. It conflicts with VC plugin.
Regards
Olga Barlow
Participant
April 13, 2017 at 19:12
If problem is solved then we need access only to help you with theme update.
Regards
Olga Barlow
Participant
April 13, 2017 at 19:11
1) No, you won’t lose changes
2) Yes, it will be ok.
Regards
Olga Barlow
Participant
April 13, 2017 at 19:00
You are welcome!
Regards
Olga Barlow
Participant
April 13, 2017 at 19:00
We are ready to help you. But we need to reproduce the problem to find out why it happened. We don’t have such problem on our test installs. That’s why the only way to find the problem is to work on your site and try to update theme again. If you allow us to update theme, re-install if we need this then we’ll do our best to sort out.
We will need your permission for the theme update/re-installation and access to your site.
Regards
Olga Barlow
Participant
April 13, 2017 at 18:53
Hello,
Thank you. We’ll fix it.
Regards
Olga Barlow
Participant
April 13, 2017 at 18:47
Hello,
Don’t understand your question. Could you explain in details? Maybe provide me screenshot where all the tags are selected.
Banner appears on your shop page only (Pages > Shop page > view page). Of you want to show any banner on the product category page you should add it into the product category description.
Regards
Olga Barlow
Participant
April 13, 2017 at 18:38
Take my apologies. In any case, I need FTP access to help to rename the tab but you did not provide it.
Regards
Olga Barlow
Participant
April 13, 2017 at 18:33
You are welcome!
Regards
Olga Barlow
Participant
April 13, 2017 at 18:32
Hello,
@makyol Yes, we plan to update theme on the next week.
@kumapanda As a rule, it takes no less than the month when WC release a stable version after major update. The same situation was after 2.0 update, unfortunately.
Regards
Olga Barlow
Participant
April 13, 2017 at 18:30
Hello,
Does it conflicts with your plugin? Have you removed API keys from the Theme Options > General > FB login?
Regards
Olga Barlow
Participant
April 13, 2017 at 18:28
Hello,
Yes, because WC snippet can’t be added without child theme. If you don’t want to provide me FTP access then just edit functions.php of the child theme and remove the misprint.
Regards
Olga Barlow
Participant
April 13, 2017 at 18:26
Hello,
We’ll fix WooCommerce out of date files in next theme update.
To update PHP version contact with your hosting provider.
Regards
Olga Barlow
Participant
April 13, 2017 at 18:25
Hello,
Seems you did not understand my previous answer. You should go to Appearance > Themes > install and activate WooCommerce official theme – Storefront. Do you have the problem with shipping methods when default WC theme is enabled?
Regards
Olga Barlow
Participant
April 13, 2017 at 18:22
Hello,
I have checked your site and see that cart does not work ok even with default theme http://prntscr.com/ew259g and we can’t remove the product from the cart on the cart page. Seems one of your additional plugins makes the problem. Please, disable all the plugins that did not come with our theme and check. Enable them one by one to find out which one causes issue.
Regards
Olga Barlow
Participant
April 13, 2017 at 17:54
You are welcome!
Olga Barlow
Participant
April 13, 2017 at 17:53
Hello,
We tried to enable WP debug to understand why we could have problem with login but it does not show any error. Still with no luck. We use the credentials that you provided and it just refreshes the page. I have even tried to register an account using my private email and can’t log in using that. I don’t know, maybe you have some limits for the users from other countries? Even if I don’t fill the pass and press enter I don’t see default error message that should appear.
Regards
Olga Barlow
Participant
April 13, 2017 at 17:00
Hello,
If you want to change the title of the product on the shop page copy xstore/woocommerce/content-product.php file into child theme, edit and change <p class="product-title"> to <h4 class="product-title">
If you want to change top cart widget copy etheme_top_cart function (xstore/framework/woo.php) into child theme functions.php and edit it according to your needs.
Regards
Olga Barlow
Participant
April 13, 2017 at 16:47
Hello,
You need only 1 license. Very likely you reinstalled your WP few times and got error message during next activation. Try now, please.
If your server does not meet theme requirement you may have some problems. Then disable third-party plugins and just keep required plugins enabled.
Regards
Olga Barlow
Participant
April 13, 2017 at 16:40
Hello,
You should not copy any files from WC to our theme! If you have the out of date files you should wait for theme update that fix it.
Regards
Olga Barlow
Participant
April 13, 2017 at 16:37
Hello,
We’d love to help you optimize your site but that is outside the scope of our support.
You may contact WP-Kraken team, they have such service.
Regards
Olga Barlow
Participant
April 13, 2017 at 16:24
Hello,
If you are using the old version of WC you can’t use the latest version of the XStore theme, only 3.10.1. If you want to update theme to version 3.11.1 you need to update WC plugin to version 3.0.1.
Regards
Olga Barlow
Participant
April 13, 2017 at 16:22
Hello, @henriquejrc
Do you have this problem with official WC theme Storefront? We’ll be able to help you only in case it works fine with the official theme. If you have the problem even with Storefront – check the WC settings or contact WC support.
Regards
Olga Barlow
Participant
April 13, 2017 at 16:17
Actually, Add to cart button is related to WC plugin translation. Have you changed the WC plugin translation?
I can’t check because I don’t have access to your Dashboard.
