Forum Replies Created

Viewing 30 posts - 26,671 through 26,700 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2017 at 12:33

    Hello,

    Add the following code in Theme Options > Styling > Custom CSS

    .single-product .product-images .onsale {
        z-index: 9;
    }

    We’ll fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2017 at 11:30

    I’m glad to hear that problem was solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2017 at 11:21

    Hello,

    Could you, please, provide me temporary admin panel and FTP access to check the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2017 at 10:56

    Hello,

    Sorry for the delay in answering. As I can see from your screenshot size of the page is also bigger 2.52MB instead of 1.58MB, I don’t think that it’s because of the carousels only. What other changes did you make?
    The new carousels have additional scripts and the old scripts are also included, but it can be fixed only by global theme update. We plan to implement new owl carousels in version 4.0 of our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2017 at 10:53

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2017 at 10:00

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2017 at 10:00

    Hello,

    I need to check the slider on your page and slider settings to tell you the reason of this problem. From your screenshots I can just suggest you to check layer align option – grid or slide based Read Reolution slider docs for more information https://www.themepunch.com/revslider-doc/layer-responsive-behavior/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2017 at 09:53

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2017 at 09:44

    Hello,

    Our theme does not have problems with variations even with the latest version of WC. Maybe you are using some third-party plugin that may cause this problem?
    Have you checked if this problem persists with the default theme?

    WC plugin released 3.0 update and changed a lot of functions that we can’t make new theme version compatible with both old and new version of WC. That’s why we have included old version of our theme 3.10.1 into theme package for those who don’t use WC 3.0.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2017 at 09:22

    Hello,

    Could you, please, provide me link to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2017 at 08:37

    Hello,

    We can’t understand what causes problem with CPU usage on your site because we don’t have them on our test installations.
    /wp-admin/admin-ajax.php – this file works once appears Ajax requests – add to cart, add to wishlist, Ajax search, both WC and our theme and Wishlist plugin use it.
    /wp-content/themes/xstore/fonts/xstore-icons.ttf, /wp-content/themes/xstore/fonts/fontawesome-webfont.woff2 – fonts of the icons, we can’t remove them
    /wp-content/plugins/yith-woocommerce-wishlist/assets/fontawesome – wishlist plugin uses icons.

    wp-cron.php – this is WP file you can disable it via wp-config.php
    define(‘DISABLE_WP_CRON’, true);

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2017 at 08:29

    Hello,

    Rating appears once client leaves the review with rating for your products.
    To find out what causes the search bug we need FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2017 at 17:21

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 18:04

    Hello,

    Check the email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 17:59

    Ok. Great.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 17:58

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 17:57

    Hello,

    Don’t worry. Everything is fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 17:46

    Hello,

    Oh, I see. Then replace that custom by the following

    .product-title {
        text-transform: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 11:25

    Thank you too.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 11:15

    Hello,

    We plan to release new update that will be compatible with WC 3.0.3 on the next week. Do you have some critical compatibility issues on fronend or just a message in backend?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 11:13

    Ok, great. You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 11:11

    Hello,

    Go to Theme Options > E-Commerce > Shop > check if name, price etc are enabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 11:10

    Hello,

    All our products are still available here https://themeforest.net/user/8theme/portfolio
    We are working on some improvements to our site, so this is the temporary inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 11:08

    Hello,

    For me everything is fine. If you use WC 2.x you can use XStore 3.10.1 version only. If you want to update theme to version 3.11 or higher you will need to update WC plugin to 3.0.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 10:27

    Hello,

    Edit functions.php of the child theme and add the following code

    add_filter( 'woocommerce_product_tabs', 'woo_remove_product_tabs', 98 );
    
    function woo_remove_product_tabs( $tabs ) {
    
        unset( $tabs['reviews'] ); 			// Remove the reviews tab
        return $tabs;
    
    }

    If you can’t use the code maybe bundled editing is the better way for you? See http://prntscr.com/ewbppc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 10:18

    Hello,

    XStore 3.11.1 is compatible with WC 3.0.1 but has out of date files for the latest versions of the WC. We plan to release the new update on the next week. WC plugin releases updates every 2 days. Seems it still does not have stable version. Anyway, what version of XStore theme and WC plugin do you use and what compatibility problems do you have? Or you think that it’s not compatible just because of the notices in the admin panel?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 10:15

    Hello,

    Provide me admin panel and FTP access to check the files and find the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 10:13

    Hello,

    Yes, use the same code. I have allowed activation for the one more domain. Let me know if it works for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 10:11

    Hello,

    I’m glad to hear that problems were solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2017 at 10:09

    Hello,

    Your problem is related to PHP version. I would recommend you to update it to 5.6 at least because WC plugin, Redux use functions for more latest versions than 5.4 and you may face problems with other plugins because of this.
    If you check WC requirements http://prntscr.com/ewbi9l
    As I can see Theme Options do not have correct styles http://prnt.sc/eware7 very likely because of this.

    Also, increase the PHP max upload size to 25MB because it’s not possible to install or re-install theme via Dashboard because of this limit.

    Demo content warnings. Seems array_filter function does not work on your server. We have fixed problem with demo content to make it wok with your server settings. Changes were made in xstore/framework/thirdparty/options-framework/extensions/dummy_content/dummy_content/field_dummy_content.php and you need to keep it in safe before theme update. Because changes were made for you only.

    Regards

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Viewing 30 posts - 26,671 through 26,700 (of 30,337 total)
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