Forum Replies Created

Viewing 30 posts - 26,461 through 26,490 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2017 at 09:51

    Hello,

    Please, provide me temporary admin panel and FTP access to your site and link to page where we’ll be able to check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2017 at 09:47

    Hello,

    Ok. Thanks.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2017 at 09:44

    Hello, @MaryAnne

    You can find the latest version of the Royal theme on ThemeForest where you bought it https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=7
    Log in to your account and go to the Downloads area.

    Then follow the documentation to update theme https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    After update go to Theme Options and use your TF purchase code to activate theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2017 at 09:43

    Hello,

    We have changed the functions that make the problem with images. You may update theme and check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2017 at 09:29

    Hello,

    No, unfortunately, we did not test such plugins with our theme.

    Besides we have released the version 3.2 that is compatible with WC 3.0.x and you may update plugin and theme if you need.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2017 at 09:24

    Hello,

    Version 3.16.12 was released only today http://prntscr.com/f4pykw
    And it’s already uploaded on our site. If you have any complaints about releases of the Ultimate Addons plugin please leave them on plugin author page because we do not control when the new version of the Ultimate Addons is available, we can just upload the new version when it was officially released on Codecanyon. Plugin author made announce of the new version earlier then released the real update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2017 at 09:16

    Hello,

    Sorry for the delay in answering.
    You can find the latest version of the Royal theme on ThemeForest where you bought it https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=7
    Log in to your account and go to the Downloads area.

    Then follow the documentation to update theme https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    After update go to Theme Options and use your TF purchase code to activate theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2017 at 09:11

    Hello,

    I have sent the code to your email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2017 at 08:49

    Hello,

    1 license can be used for the 1 project only. If you use theme for more than 1 project you need to buy the separate license for the every new project where you want to use our theme.

    Provide me admin panel and FTP access to the site where you want the update and activate our theme, because the new version comes with activation and you won’t be able to use the theme without activation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2017 at 08:34

    Hello,

    We have sent you the new license code to your email. Please, try it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 17:29

    Ok, sure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 17:28

    Yes, it looks very nice!
    Have a good weekend too!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 17:28

    Hello,

    Unfortunately, there is no such option to hide these products in the widget, you can do this only for whole the site in WC settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 17:26

    Hello,

    If you want to change positions of the product description you should copy xstore/woocommerce/archive-product.php file into child theme (xstore-child/woocommerce/) folder and move the woocommerce_archive_description action at the place where you want to show it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 17:22

    Hello,

    If you get 503 error then enable the WP_debug mode and check the errors that you get. Very likely some fatal errors appear. Then you’ll be able to understand what option should be changed to avoid this issue.

    Wp rocket plugin is paid plugin and it has its own support team that should help you with all the necessary settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 17:15

    Hello,

    Ok, I’m glad that problem was solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 17:14

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 17:14

    Hello,

    Then replace that code by the following

    @media only screen and (min-width: 992px){
    .single-product-default .product-images {
        width: 60%;
    }
    .single-product-default .product-information {
        width: 40%;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 17:07

    Hello,

    Sorry for the delay. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 16:55

    Hello,

    I have disabled all the plugins and enabled default theme and errors still persist http://prntscr.com/f4hfls

    Seems this is your WP installation issue. But we provide support for the problems related to our theme or included plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 16:39

    Hello,

    Sorry, seems my colleague did not open the correct link.
    All the pages have the margin-top 0 http://prntscr.com/f4gyvk if the breadcrumbs option was disabled to avoid the problem with space for the product page etc. If you don’t need this space for all the pages on your site then add the following code in global custom CSS (Theme Options > Styling > Custom CSS). If you want to remove the space for some page only you may add the code in page custom http://prntscr.com/f4h9mx

    .breadcrumbs-type-disable .content-page {
        margin-top: 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 16:09

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 16:09

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 16:08

    Hello, @willygoodclocks,

    Download plugins and install them manually via Plugins > Add new https://www.8theme.com/download-plugins/
    Let me know if you still have the errors after plugin installation and activation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 16:06

    Hello, @Jamie056

    I have installed plugin for you. Also, you can always find all the necessary plugins here https://www.8theme.com/download-plugins/ to install them manually.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 15:49

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 15:48

    Hello,

    Go to Theme Options > E-Commerce > Product Page Layout > Disabled Full width option, you are using boxed version so this option only makes problem for you because it adds the additional padding at the both sides that makes container smaller and we hide the text for smaller container.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 15:42

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 15:41

    Hello,

    WooCommerce 3.0.3 made changes in the following files content-single-product.php , single-product/product-image.php ,single-product/product-thumbnails.php .

    So, our developers also made changes to add the compatibility with the new version of WC.
    Unfortunately, I can’t find the error in your code without trying on the real site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 15:33

    Ok, great, you are welcome.

    Regards

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    Viewing 26,490 results - 26,461 through 26,490 (of 30,391 total)
Viewing 30 posts - 26,461 through 26,490 (of 30,391 total)
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