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Character problems after server move - by Pregal_Media_Web

This topic has 12 replies, 3 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

Pregal_Media_Web

Participant

May 17, 2017 at 14:17

Moved my site to a faster vps hosting, but after that characters å, ä, ö is missing. The main menu and blog is all correct but rest of the site is with wrong characters. Please help

#163326 Copied

11 Answers

Olga Barlow

Support staff

May 18, 2017 at 15:06

Hello,

Do you have this issue with our theme only? We are theme support and website moving is not part of our support, this is hosting area. I’ll be able to help you if problem appears with our theme only and everything works fine with default WP theme.

Regards

#163465 Copied

Pregal_Media_Web

Participant

May 18, 2017 at 15:48

Yes I understand but it’s only with your theme xstore and royal. My other sites are correct. Please see login info at private area

Please, contact administrator
for this information.

#163476 Copied

Olga Barlow

Support staff

May 18, 2017 at 16:07

Hello,

I have enabled default theme Storefront and see the same situation http://prntscr.com/f9bgro
So, I don’t understand how our theme is related to this.

Regards

#163483 Copied

Pregal_Media_Web

Participant

May 18, 2017 at 16:27

Hello
Ok Thanks but other sites on same vps account looks normal.

By the way did you change back to xstore? Now things are different, main menu for example

#163491 Copied

Olga Barlow

Support staff

May 18, 2017 at 17:23

Hello,

I’m not sure about this. It would be better to contact your hosting support about this issue.
I have enabled child theme that you created instead of parent theme.

Regards

#163500 Copied

Pregal_Media_Web

Participant

May 18, 2017 at 17:43

Hosting tells me that this is website related. You tell me this is hosting related. (?????) I get panic

#163502 Copied

Olga Barlow

Support staff

May 19, 2017 at 14:56

Hello,

Problem that you got very likely related to encoding. Some hostings help clients to move their sites to their hosting and help to solve such issues. Hosting told you that it’s related to your website but not to WP theme that you use. It’s different things! We are responsible for theme issues but not for your WP installation problems.
I told you that it’s not related to our theme because you have the same situation even with default WP theme. I can help you only with theme issues and theme settings. Our support does not include support for the questions related to WordPress or WC plugin settings and does not include help with site moving.
Check this post maybe it helps you https://wordpress.stackexchange.com/questions/11247/character-encoding-issue-after-changing-servers

Regards

#163604 Copied

Pregal_Media_Web

Participant

May 20, 2017 at 12:17

I fully understand and I appreciate you taking your time with me and this issue!!! Thanks for the link!

This warning I get backend, is that related to not updated theme (I know there is a new update there for me but I just haven´t got time to proceed with that)

Arguments in /home/fdsgudsj/public_html/wp-content/themes/royal/framework/version-check.php on line 154

#163670 Copied

Rose Tyler

Support staff

May 23, 2017 at 14:44

Hello,

Please check this topic https://www.8theme.com/topic/change-of-character-a-a-o-after-migrate-to-cloudvps/#post-163868

Regards

#163923 Copied

Pregal_Media_Web

Participant

May 23, 2017 at 14:50

The link was not able to help. 🙁 and all the pages are a mess. The posts and main menu is ok though.

#163925 Copied

Rose Tyler

Support staff

May 23, 2017 at 15:45

Hello,

We only resolved the issue with the warning on your royal site.
To solve the problem with characters you need follow Olga’s recommendation.

Regards

#163938 Copied
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