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Viewing 30 posts - 26,011 through 26,040 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2017 at 14:43

    Hello,

    WPML language switcher has default styles that you can change http://prntscr.com/fpljgi
    Also, you can add custom CSS to make it like on our demo because WPML almost every update make some changes in classes and we don’t rewrite default WPML styles.

    I have made some changes check if this is ok for you http://prntscr.com/fplklf

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2017 at 14:20

    Hello,

    You are using the latest version now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2017 at 14:16

    Hello,

    You are using child theme that’s why you see 1.0 version. To check the parent theme version go to Appearance > Themes > Item details.

    What version of WooCommerce do you use? If you updated WC to version 3.1 then you need to wait next theme upate. Because version 3.16.1 has some out of date files for the WC 3.1. In case you use WC 3.0.9 then you need to update XStore to version 3.16.1.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2017 at 14:09

    Hello,

    1) Do you have this problem with default WooCommerce theme?
    2) I don’t have the discount on the checkout page http://prntscr.com/fpl2zm , how can I get the discount? Did you used special promo code?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2017 at 14:00

    Hello,

    Do you have this is issue with our theme or with Storefront theme too?
    If the problem appears with our theme only then we’ll be able to help you and need admin panel and FTP access and also the promo code that could be used to replicate the problem. In case the problem appears also with Storefront theme you need to contact with WooCommerce plugin support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2017 at 13:56

    Hello,

    If you want to show all your brands you can try Brands List VC element http://prntscr.com/fpkcpb . It allows you to get the page with list of all the available brands and to filter by A-Z for example http://prntscr.com/fpkd3h

    Also, we can help you with all the features that theme includes. Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. You may contact WPKraken team in case you need help with additional customization.

    If you are not satisfied with theme speed we are ready to give you refund.
    We are working on theme speed improvements and I think version 4.0 of our theme will be faster.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2017 at 12:50

    Hello,

    Use Loco translate plugin to translate missing strings, for example, http://prntscr.com/fpk1c2
    Also, if you update theme you need to use Sync button to synchronize translation file with updated pot file.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2017 at 10:05

    Hello,

    Please, do the backup of your files and DB and update theme to version 3.16.1 and XStore Core plugin to version 1.0.14. After update you will need to reactivate theme and re-save cart, search and wishlist icons position in Theme Options > Header settings and Theme Options > E-Commerce > Shop.

    Let me know if problem still persists after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 17:08

    Hello,

    Ok, we’ll try to add this file for all our versions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 17:04

    Hello,

    1) Install and activate default WC theme Storefront and check if this issue appears with our theme only or with default theme too. We’ll be able to help you only in case problem appears with our theme and everything works fine with the default theme.

    2) How can we get the discount on checkout? Do you pave some promo code or min sum of the order?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 15:27

    Hello,

    Our mini cart uses Ajax. Do you have any errors in the console on that page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 15:18

    Hello,

    Old theme version (3.16) had out of date files for the version of WooCommerce plugin that you use. We would recommend to keep the latest theme version if you updated WC plugin to version 3.0.9.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:43

    Hello,

    Please, update theme to version 3.16.1 and check if your issue still persists.
    Check this answer and follow the instructions https://www.8theme.com/?bbp_search=%26theme_force_check%3D1

    You should get the message about the new update after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:41

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:35

    Hello,

    Please, enable WP debug and check what fatal error do you get if WPML plugin is enabled. Also, tell me if you have the same even when default WC theme is activated or with XStore theme only?

    WPML is the most popular plugin for me. But there are also Polylang, qTranslate plugins to create the multilanguage site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:31

    Hello,

    All the product image settings you can adjust via WooCommerce > Setting > Products > Display > Image Sizes. If you change these values don’t forget to install, activate Regenerate Thumbnails plugin and regenerate all the images (Tools > Regenerate).

    Explain in details what problems do you have with your images because I’m not sure if these options are that you were looking for.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:30

    Hello,

    Try the following code instead of that one

    function defer_parsing_of_js ( $url ) {
    
    	if ( ( FALSE === strpos( $url, ‘.js’ ) )  || ( strpos( $url, ‘jquery.js’ ) > 0 ) || ( strpos( $url, ‘head.min.js’ ) > 0 ) ) return $url;
    
    	return “$url’ defer “;
    }

    Also, there is special WP plugin for these purposes WP deferred javaScript.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:25

    You are welcome!

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:20

    Hello,

    1) Are you talking about our VC element http://prntscr.com/foq0b0 ?
    2) There is no such option in our theme or in WC plugin settings. You may try to change it by additional customization of xstore/woocommerce/single-product/related.php , copy this file into child theme and do the necessary changes.
    3) Add the following code in Theme Options > Styling > Custom CSS

    .products-grid .product-excerpt {
        display: block;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:10

    Hello,

    Because it’s not enabled in element settings http://prntscr.com/fopyhf If the option is enabled everything appears.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:03

    Hello,

    Please, explain in details where do you want to activate add to cart button? Because I see this on grid http://prntscr.com/fopvk8 and on single product page. Let me know if you want to make buttons on hover in one line, I’ll send you custom CSS.

    To fix out of date files update theme to version 3.16.1, check this answer and follow the instructions https://www.8theme.com/?bbp_search=%26theme_force_check%3D1

    You should get the message about the new update after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 12:54

    Hello,

    1) First of all shop__trashed means that this page was trashed, Go to Pages > Trash and restore your shop page. After that go to WooCommerce > Settings > Products > Display > make sure that you chose the shop page.
    2) To add any page to menu go to Appearance > Menus > and add page to your menu http://prntscr.com/fopr68
    3) Using VC you can just add some content above the products, for example, http://prntscr.com/foprmf
    Shop page is a special WC page and all the available options to change its layout you can find in Theme Options > E-Commerce > Shop & Product page Layout.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 12:48

    Hello,

    Open xstore/style.css file and remove !important for the

    .item-design-mega-menu.columns-6 .nav-sublist-dropdown .container > ul > li {
        width: 16.66%;
      }

    We’ll also fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 12:20

    Hello,

    If you bought the theme without logging it means that you bought it using the guest account and purchase code does not have the buyer and can’t be accepted by the system. We have already faced the same issue but user solved it by creating the regular account with the same e-mail he has made purchase. https://www.8theme.com/?bbp_search=guest+account&bbp_search_forum_id=128990

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 11:14

    Hello,

    Today’s evening will be release new update 3.16.1 and these files will be fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 11:13

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 11:12

    2. Some sections have additional custom CSS in page settings (schedule section of the concert version, for example). But I’m not sure why you get problems with other sections if you imported pages. Do you need all these sections on the one page? If you provide me access to site and tell me where you need to place every section I can help you with this.

    6. Sorry, check this one http://prntscr.com/fooixj

    8. All the available sorting options for the Product widgets you can find in widget settings http://prntscr.com/foojym

    9. What error did you get when trying to add these elements? You may try to downgrade PHP version to 5.6

    10. Go to Theme Options > E-Commerce > Single Product > Lightbox for product images > choose On.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 09:36

    Hello,

    Sorry for the delay.
    Make sure that you provided the correct password. Still without luck

    http://prntscr.com/fonh8u

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 09:33

    Hello,

    If Massive Addons plugin is enabled then you can use only Massive addons plugin options to enable parallax http://prntscr.com/fond5r
    If you don’t want to use Massive Addons settings and want to use default VC parallax settings http://prntscr.com/fonfms then disable Row/Column Addons in Massive Panel settings http://prntscr.com/fong5j

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2017 at 08:54

    Hello,

    Please, provide us admin panel and FTP access to check and help you.

    Regards

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Viewing 30 posts - 26,011 through 26,040 (of 30,391 total)
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