I wish your support was a little more professional because you guys do have what could potentially be a great theme.
Your support quality really let’s you down, the only thing that makes it difficult to recommend your theme to others.
Please take priority looking at your themes basic performance. It is extremely poor and slow, many of your customers have complained about this issue but support have taken no notice to fix/improve this issue and instead go all out recommending caching tools, without understanding that all caching does is masks/hides what is essentially terrible theme performance on it’s own.
And also provide some more professional answers. In fact creating a brand page that looked exactly like your portfolio template was very easy, longest bit was working out where you put your needed files, just copied the portfolio.php template, renamed it and looped through brands instead of portfolio posts.
Hopefully you will add a default brand template feature in your future release.
If you want to show all your brands you can try Brands List VC element http://prntscr.com/fpkcpb . It allows you to get the page with list of all the available brands and to filter by A-Z for example http://prntscr.com/fpkd3h
Also, we can help you with all the features that theme includes. Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. You may contact WPKraken team in case you need help with additional customization.
If you are not satisfied with theme speed we are ready to give you refund.
We are working on theme speed improvements and I think version 4.0 of our theme will be faster.
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