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Viewing 30 posts - 25,981 through 26,010 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2017 at 10:05

    Hello,

    Please, do the backup of your files and DB and update theme to version 3.16.1 and XStore Core plugin to version 1.0.14. After update you will need to reactivate theme and re-save cart, search and wishlist icons position in Theme Options > Header settings and Theme Options > E-Commerce > Shop.

    Let me know if problem still persists after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 17:08

    Hello,

    Ok, we’ll try to add this file for all our versions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 17:04

    Hello,

    1) Install and activate default WC theme Storefront and check if this issue appears with our theme only or with default theme too. We’ll be able to help you only in case problem appears with our theme and everything works fine with the default theme.

    2) How can we get the discount on checkout? Do you pave some promo code or min sum of the order?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 15:27

    Hello,

    Our mini cart uses Ajax. Do you have any errors in the console on that page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 15:18

    Hello,

    Old theme version (3.16) had out of date files for the version of WooCommerce plugin that you use. We would recommend to keep the latest theme version if you updated WC plugin to version 3.0.9.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:43

    Hello,

    Please, update theme to version 3.16.1 and check if your issue still persists.
    Check this answer and follow the instructions https://www.8theme.com/?bbp_search=%26theme_force_check%3D1

    You should get the message about the new update after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:41

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:35

    Hello,

    Please, enable WP debug and check what fatal error do you get if WPML plugin is enabled. Also, tell me if you have the same even when default WC theme is activated or with XStore theme only?

    WPML is the most popular plugin for me. But there are also Polylang, qTranslate plugins to create the multilanguage site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:31

    Hello,

    All the product image settings you can adjust via WooCommerce > Setting > Products > Display > Image Sizes. If you change these values don’t forget to install, activate Regenerate Thumbnails plugin and regenerate all the images (Tools > Regenerate).

    Explain in details what problems do you have with your images because I’m not sure if these options are that you were looking for.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:30

    Hello,

    Try the following code instead of that one

    function defer_parsing_of_js ( $url ) {
    
    	if ( ( FALSE === strpos( $url, ‘.js’ ) )  || ( strpos( $url, ‘jquery.js’ ) > 0 ) || ( strpos( $url, ‘head.min.js’ ) > 0 ) ) return $url;
    
    	return “$url’ defer “;
    }

    Also, there is special WP plugin for these purposes WP deferred javaScript.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:25

    You are welcome!

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:20

    Hello,

    1) Are you talking about our VC element http://prntscr.com/foq0b0 ?
    2) There is no such option in our theme or in WC plugin settings. You may try to change it by additional customization of xstore/woocommerce/single-product/related.php , copy this file into child theme and do the necessary changes.
    3) Add the following code in Theme Options > Styling > Custom CSS

    .products-grid .product-excerpt {
        display: block;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:10

    Hello,

    Because it’s not enabled in element settings http://prntscr.com/fopyhf If the option is enabled everything appears.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 13:03

    Hello,

    Please, explain in details where do you want to activate add to cart button? Because I see this on grid http://prntscr.com/fopvk8 and on single product page. Let me know if you want to make buttons on hover in one line, I’ll send you custom CSS.

    To fix out of date files update theme to version 3.16.1, check this answer and follow the instructions https://www.8theme.com/?bbp_search=%26theme_force_check%3D1

    You should get the message about the new update after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 12:54

    Hello,

    1) First of all shop__trashed means that this page was trashed, Go to Pages > Trash and restore your shop page. After that go to WooCommerce > Settings > Products > Display > make sure that you chose the shop page.
    2) To add any page to menu go to Appearance > Menus > and add page to your menu http://prntscr.com/fopr68
    3) Using VC you can just add some content above the products, for example, http://prntscr.com/foprmf
    Shop page is a special WC page and all the available options to change its layout you can find in Theme Options > E-Commerce > Shop & Product page Layout.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 12:48

    Hello,

    Open xstore/style.css file and remove !important for the

    .item-design-mega-menu.columns-6 .nav-sublist-dropdown .container > ul > li {
        width: 16.66%;
      }

    We’ll also fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 12:20

    Hello,

    If you bought the theme without logging it means that you bought it using the guest account and purchase code does not have the buyer and can’t be accepted by the system. We have already faced the same issue but user solved it by creating the regular account with the same e-mail he has made purchase. https://www.8theme.com/?bbp_search=guest+account&bbp_search_forum_id=128990

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 11:14

    Hello,

    Today’s evening will be release new update 3.16.1 and these files will be fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 11:13

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 11:12

    2. Some sections have additional custom CSS in page settings (schedule section of the concert version, for example). But I’m not sure why you get problems with other sections if you imported pages. Do you need all these sections on the one page? If you provide me access to site and tell me where you need to place every section I can help you with this.

    6. Sorry, check this one http://prntscr.com/fooixj

    8. All the available sorting options for the Product widgets you can find in widget settings http://prntscr.com/foojym

    9. What error did you get when trying to add these elements? You may try to downgrade PHP version to 5.6

    10. Go to Theme Options > E-Commerce > Single Product > Lightbox for product images > choose On.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 09:36

    Hello,

    Sorry for the delay.
    Make sure that you provided the correct password. Still without luck

    http://prntscr.com/fonh8u

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 27, 2017 at 09:33

    Hello,

    If Massive Addons plugin is enabled then you can use only Massive addons plugin options to enable parallax http://prntscr.com/fond5r
    If you don’t want to use Massive Addons settings and want to use default VC parallax settings http://prntscr.com/fonfms then disable Row/Column Addons in Massive Panel settings http://prntscr.com/fong5j

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2017 at 08:54

    Hello,

    Please, provide us admin panel and FTP access to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2017 at 08:54

    Hello,

    I can’t check your site because maintenance mode is enabled. Please, provide me temporary admin panel access to check your site and settings, I’ll try to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2017 at 08:51

    Hello,

    If you want to change the position of the tags you can do this by changing xstore/single.php file http://prntscr.com/fo7rrg and place the tags code below the byline. Зlease, do all the changes in child theme.

    To hide tags at all use Custom CSS (Theme Options > Styling > Custom CSS)
    .single-tags {display: none;}.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2017 at 18:49

    Hello,

    Please, provide us admin panel and FTP access to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 21, 2017 at 20:15

    Hello,

    To install versions in one click you need to install base demo content first (products/posts/projects). If you don’t want to do this you can install versions manually using xml files import https://www.8theme.com/documentation/xstore/theme-installation/demo-content/ Also you need to import options (copy code from options.json and import in Theme options > Import > Options) and slider (Revolution Slider > Import).

    XML files you can find here https://www.8theme.com/download-plugins/
    Also there you can find all the necessary plugins for the manual installation if auto installation does not work for you, as a rule, it’s related to the server settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 21, 2017 at 19:55

    Hello,

    It’s because you set Main color to white in Theme Options > Styling, that’s why all the elements that use active color are white. Try to change the color to the necessary color in Theme Options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 21, 2017 at 19:47

    Hello,

    Do these symbols are ok if you enable default WP theme? Provide me screenshot what symbols look bad for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 21, 2017 at 19:43

    Hello,
    I can’t connect to your server
    Response: 530 Login incorrect.

    Regards

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Viewing 30 posts - 25,981 through 26,010 (of 30,337 total)
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