Hello, @eli1356

Take my apologies.
Yes, some our support experts work from that country, don’t worry. Provide info again.
We forced all our efforts on the new update. It takes too much time because we change all the carousels for all the elements we have and need to test every option to avoid problems after update.
Do the following:
– Use a Content Delivery Network (CDN)
– Use cookie-free domains
– Reduce DNS lookups
– Decrease the number of video on your page or enable Defer parsing of JavaScript for them
http://prntscr.com/fq1ozy almost 13 MB of the scripts.
– Enable cache

Once you do this then reply back and we’ll try to remove styles and scripts for the old owl carousel.

7. I passed your request to our developers and we’ll try to improve theme according to these needs after revease of the version 4.0.
8. Thanks for your suggestion, we took into account.
9. Ok, thanks. We’ll try to add something else similar to sites you need.

Regards

Hello,

If you prefer PoEdit then you need to download po file to your local machine and update file from pot http://prntscr.com/forqqi and use pot file from the latest version. Very likely you have updated theme but did not update translations.
After that make sure that return to prev page is translated after update from pot file.

Regards

You are welcome!

Regards

Hello,

1) Go to Theme Options > Styling > change active color from white to something else because all that buttons use active color.
2) Follow documentation https://www.8theme.com/documentation/xstore/support/static-blocks/
3) Min width that is recommended for source images are 600px. Don’t use too big images because they may slow down your site (for example is 1 image is 1 MB because it is 2500x2500px). So find optimal size for you. Also, we would recommend to use all the images with identical proportion to have nice grid on the shop page.
To set correct settings in WooCommerce > Settings > Products > Display > Images size read this post https://docs.woocommerce.com/document/fixing-blurry-product-images/

Regards

Hello,

I see the same issue even on the desktop. Please, go to WooCommerce > Settings > Checkout and make sure that you have chosen cart page in settings instead of any other. If yes, but the issue still persists then provide me admin panel and FTP access.

Regards

Hello,

Home Default Read is default version and it comes with some demo products also. You can find xml file of this version in default folder http://prntscr.com/fpnm3e

Regards

Hello,

1) Go to Appearance > Menus and just drag and drop items into levels you need. For the first level choose mega menu design. If you provide me temporary access to your Dashboard I could help you to create an example.
2) There are no more labels and it’s possible to implement only by additional customization if you have PHP skills. But you can rename existing labels using translation files if you don’t plan to use some of them.
3) Go to Theme Options > E-Commerce > Single Products > Enable title above the price > On.
4) Use translation files https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and just translate the necessary strings to what you want to have instead of SKU, it will be easier than change files.

Regards

Hello,
1) I have added the following custom to change the paddings

@media only screen and (min-width: 992px){
.header-wrapper.header-advanced header > .container .container-wrapper {
    padding-top: 5px;
    padding-bottom: 25px;
}
}

http://prntscr.com/fpn49n
Let me know if you need to reduce something else.

2) I don’t see described problem http://prntscr.com/fpn53z
Please, provide link to page where I’ll be able to check the issue.

Regards

Hello,

1) Your screenshot is broken, please, provide correct link.
2) Use the following Custom CSS

 .menu-wrapper .menu > li > a:hover {color: green;}
@media only screen and (min-width: 992px){ .item-design-mega-menu .nav-sublist-dropdown .nav-sublist a:hover {color: green;}}

Regards

Hello,

Very likely you have updated WC to version 3.1.0. We plan new update 3.16.2 tomorrow, it will be compatible with WC 3.1.

Regards

Hello,

Make sure that you placed files into the correct folder (wp-content/languages/themes/ folder) and that WP language is Spanish (Settings > General).

And provide me Dashboard + FTP access to your site to check the situation.

Regards

Hello,

WPML language switcher has default styles that you can change http://prntscr.com/fpljgi
Also, you can add custom CSS to make it like on our demo because WPML almost every update make some changes in classes and we don’t rewrite default WPML styles.

I have made some changes check if this is ok for you http://prntscr.com/fplklf

Regards

Hello,

You are using child theme that’s why you see 1.0 version. To check the parent theme version go to Appearance > Themes > Item details.

What version of WooCommerce do you use? If you updated WC to version 3.1 then you need to wait next theme upate. Because version 3.16.1 has some out of date files for the WC 3.1. In case you use WC 3.0.9 then you need to update XStore to version 3.16.1.

Regards

Hello,

Do you have this is issue with our theme or with Storefront theme too?
If the problem appears with our theme only then we’ll be able to help you and need admin panel and FTP access and also the promo code that could be used to replicate the problem. In case the problem appears also with Storefront theme you need to contact with WooCommerce plugin support.

Regards

Hello,

Use Loco translate plugin to translate missing strings, for example, http://prntscr.com/fpk1c2
Also, if you update theme you need to use Sync button to synchronize translation file with updated pot file.

Regards