Hello, @motografik

What version of our theme do you use? Provide link to the product where we’ll be able to check the problem, temporary admin panel and FTP access.

Regards

Hello,

Do you have any third-party plugins to manage user roles or something similar? Could you provide me temporary admin panel and FTP access?

Regards

Hello,

Our offers is not a widget, these products are Up-Sells products (Theme Options > E-Commerce > Single Products > Location of upsell products > Sidebar)

Regards

Hello,

Can you provide Dashboard access to check the backend? Because I don’t see the image in the page code.

Regards

You are welcome!

Regards

Hello,

I’m glad to hear that this plugin suits your needs and helps you to speed up the site.

Regards

Hello,

Sorry for this. We have removed that custom and just increase the size of the logo block. I suppose now everything should we ok.

Regards

Hello, @megabite

I don’t see described images. Have you sorted out?

Regards

Hello,

But you have the same problem for all the other pages where you added the pixel code http://prntscr.com/g49ibn , for example https://www.royalhedge.nl/winkelmand/
Got it?

Regards

Hello, @pri1234

I don’t see problem with main image http://prntscr.com/g3wbn0 Big image is for the zoom window only, the preview is normal size. If you don’t want the zoom you can disable it in Theme Options.

Regards

Hello, @gewoonbovenaan

Edit your pixel code and remove commits at all http://prntscr.com/g3w2da

Regards

Hello,

Remove the following code

.header-wrapper.header-center3 .header-left-wrap {
	width: 29%; 
}

After that add the following code

@media only screen and (min-width: 992px) {
	.header-wrapper.header-center3 .header-logo {
		width: 36%;
	}
	.header-wrapper.header-center3 .header-logo img {
		margin-left: -100px;
	}
}
@media only screen and (min-width: 1200px) {
.header-wrapper.header-center3 .header-logo img {
		margin-left: -60px; 
	}
}

Regards

Hello,

If you have server response time then you need to contact your hosting provider about this because it depends on the server, not on our theme.
Besides, I can give you just the main tips to optimize site but every site is individual.
General site speed depends on many factors. Below you’ll find main of them

1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.

3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin

4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

In case you need professional help with site optimization you may contact wpkraken team because that is outside the scope of our support.

Regards

Hello,

Please, provide me screenshot for better understanding and provide admin panel access to check.

Regards

Hello, @virtualabode,

Add the following code in custom CSS to fix the issue

.nav-sublist-dropdown:before {
    top: -45px;
    height: 60px;
}

Regards