Forum Replies Created

Viewing 30 posts - 25,681 through 25,710 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 8, 2017 at 14:49

    Hello,

    Could you provide me screenshot of the issue because I don’t see problem with your product http://prntscr.com/g5w2wn ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 8, 2017 at 14:47

    Hello,

    I don’t see problems on the shop page with these widgets http://prntscr.com/g5w28e Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 8, 2017 at 14:45

    Hello,

    Fixed. Changes were made in product-image.php file.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 8, 2017 at 14:29

    Hello,

    Version 4.1.1 includes this fix.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 8, 2017 at 14:27

    Hello,

    We use default WC function to display Related products. WC documentation mentions that
    “Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.

    These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.”
    If you don’t like default WC order you can either use the additional plugin to manage related products or edit template files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 8, 2017 at 09:27

    Hello,

    Ok, we are glad to hear that problem was solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 8, 2017 at 09:26

    Hello, @motografik

    What version of our theme do you use? Provide link to the product where we’ll be able to check the problem, temporary admin panel and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 8, 2017 at 09:24

    Hello,

    Problem caused by compatibility with Popup Maker plugin. Once I deactivate it all the options appeared.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 8, 2017 at 09:17

    Hello,

    Do you have any third-party plugins to manage user roles or something similar? Could you provide me temporary admin panel and FTP access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 8, 2017 at 09:13

    Hello,

    New theme archive was approved by TF today’s morning. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 8, 2017 at 08:53

    Hello,

    Our offers is not a widget, these products are Up-Sells products (Theme Options > E-Commerce > Single Products > Location of upsell products > Sidebar)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2017 at 17:05

    Hello,

    Fixed. I have just updated your theme to version 4.1 that will be released during next 1-2 days. Changes were made in theme-functions.file.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2017 at 16:49

    Hello,

    Can you provide Dashboard access to check the backend? Because I don’t see the image in the page code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2017 at 14:27

    Hello,

    Could you, please, provide me temporary admin panel and FTP access to check the settings and theme files and find out what caused this issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2017 at 14:25

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2017 at 13:39

    Hello,

    Seems you have added some code to your child theme that caused abuses and your hosting provider locked the ports. We can’t check what code you added
    Status: Starting download of /public_html/wp-content/themes/xstore-child/functions.php
    Command: PASV
    Command: RETR functions.php
    Response: 550 Can’t open functions.php: Permission denied

    Once you remove the code and inform your hosting provider about this they will unblock ports.
    We are not responsible for code that you add to your child theme. We provide support for issues related strictly to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2017 at 13:19

    Hello,

    I’m glad to hear that this plugin suits your needs and helps you to speed up the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2017 at 13:14

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2017 at 13:14

    Hello,

    Sorry for this. We have removed that custom and just increase the size of the logo block. I suppose now everything should we ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2017 at 12:46

    Hello, @kumapanda

    Thank you! We are glad to hear that you like our theme. We took into account your suggestion about fixed menu and we’ll implement it in one of the next updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2017 at 12:41

    Hello,

    Check the plugin settings http://documentation.laborator.co/item/like-2-discount/installing-and-configuring-plugin/ And make sure that you use the latest version 1.4 of the plugin https://www.8theme.com/download-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2017 at 12:25

    Hello, @megabite

    I don’t see described images. Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2017 at 12:20

    Hello, @pri1234,

    I see. Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2017 at 11:17

    Hello,

    But you have the same problem for all the other pages where you added the pixel code http://prntscr.com/g49ibn , for example https://www.royalhedge.nl/winkelmand/
    Got it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2017 at 15:26

    Hello, @scaballe,

    Then wait for the next theme update, please. It should be available tomorrow.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2017 at 14:57

    Hello, @pri1234

    I don’t see problem with main image http://prntscr.com/g3wbn0 Big image is for the zoom window only, the preview is normal size. If you don’t want the zoom you can disable it in Theme Options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2017 at 14:54

    Hello, @ identidade

    I have sent the archive to your registration email. Try to update and let me know about results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2017 at 14:39

    Hello, @gewoonbovenaan

    Edit your pixel code and remove commits at all http://prntscr.com/g3w2da

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2017 at 10:05

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2017 at 10:05

    Hello,

    Remove the following code

    .header-wrapper.header-center3 .header-left-wrap {
    	width: 29%; 
    }

    After that add the following code

    @media only screen and (min-width: 992px) {
    	.header-wrapper.header-center3 .header-logo {
    		width: 36%;
    	}
    	.header-wrapper.header-center3 .header-logo img {
    		margin-left: -100px;
    	}
    }
    @media only screen and (min-width: 1200px) {
    .header-wrapper.header-center3 .header-logo img {
    		margin-left: -60px; 
    	}
    }
    

    Regards

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    Viewing 25,710 results - 25,681 through 25,710 (of 30,391 total)
Viewing 30 posts - 25,681 through 25,710 (of 30,391 total)
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