Here is IP of expert who will work on your site 176.98.70.175
Regards
Olga Barlow
Participant
August 10, 2017 at 14:14
Ok. We’ll try to fix it in next update.
Regard
Olga Barlow
Participant
August 10, 2017 at 14:13
Hello,
Provide me screenshot for the better understanding.
Regards
Olga Barlow
Participant
August 10, 2017 at 12:52
You are welcome!
Regards
Olga Barlow
Participant
August 10, 2017 at 09:18
Hello,
Contact your hosting provider and make sure that wp_remote_get function is enabled on your server.
Let me know about their answer.
Regards
Olga Barlow
Participant
August 10, 2017 at 08:52
Hello, @kumapanda
Thank you for your suggestion. I passed your request to our developers.
Regards
Olga Barlow
Participant
August 10, 2017 at 08:49
Hello,
XStore theme (no matter what version you use) is compatible with Polylang. In case you face any compatibility issues with our theme (I mean if the problem appears only when XStore theme is activated and everything works fine with default WP theme) then just report us and we’ll fix them.
Regards
Olga Barlow
Participant
August 10, 2017 at 08:47
Hello,
If you don’t need WooCommerce then just do not install this plugin. You should not have any problems if WC plugin is not installed. If you have any issues when WC plugin is not activated let me know, provide screenshots and we’ll fix them.
Regards
Olga Barlow
Participant
August 9, 2017 at 14:38
These plugins do not come bundled with our theme.
Regards
Olga Barlow
Participant
August 9, 2017 at 14:37
Hello,
Please, update theme to the latest version, this fatal error was fixed. Don’t forget to do the backup of the files, DB and theme options before the update. Also, don’t forget to update XStore Core plugin.
Let me know if you update the theme and still get any errors.
Regards
Olga Barlow
Participant
August 9, 2017 at 14:35
Hello,
If you want to create the multilingual site you can use either WPML plugin (paid plugin) or Polylang, qTranslate (free plugins).
Let me know if everything works fine with default WP theme but the problem appears once you activate XStore theme. Because we provide support for issues related strictly to our theme.
Regard
Olga Barlow
Participant
August 9, 2017 at 14:28
Hello,
I suppose it’s because the cache that you have on your site. I have check your site with Storefront theme and the same result http://prntscr.com/g6cdyk So, it’s not our theme issue.
Regards
Olga Barlow
Participant
August 9, 2017 at 14:26
Hello,
We have fixed problem o your site and also it will be fixed in version 4.2 of our theme.
Regards
Olga Barlow
Participant
August 9, 2017 at 14:08
Hello,
What do you mean by “my web doesn’t see correctly”? Provide me screenshot for better understanding. If you don’t use WC plugin then edit page and remove blocks related to e-commerce – product categories and products carousels.
Regards
Olga Barlow
Participant
August 9, 2017 at 14:06
Hello,
Thank you for the information. We’ll fix this issue. If you want to fix it on your site just let me know temporary admin panel access.
Regards
Olga Barlow
Participant
August 9, 2017 at 13:46
Hello,
If you want to create multi currency site you can use either WooCommerce WPML (WPML plugin is required in this case) or WooCommerce Currency Switcher.
Our support just tried to enable parent theme and removed the additional image from the product gallery. These actions can’t be the reason for all your issues.
1) What errors do you have? Do you have these errors only when parent theme is enabled or with child theme only? Do you have these errors when Storefront theme (default WC theme) is enabled?
2), 3) Check if child theme is enabled because it can be the reason of your issue
5) Do you have these errors when Storefront theme (default WC theme) is enabled? Do you have these errors when parent theme is enabled?
6) Do you have these errors when Storefront theme (default WC theme) is enabled? Do you have these errors when parent theme is enabled?
7) Check this answer https://www.8theme.com/reply/166965/ and follow the steps described there.
Regards
Olga Barlow
Participant
August 9, 2017 at 13:26
Hello,
We can’t connect to your FTP
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Do you have any limits for users from other countries?
Regards
Olga Barlow
Participant
August 9, 2017 at 10:07
Hello,
Go to Settings > Media > check the Large size. Also, if your container width (Theme options > General > Layout > Site width) is less than 1200 your image box won’t be 1200px, your image will be resized to the container width.
Regards
Olga Barlow
Participant
August 9, 2017 at 10:02
Hello,
1) Use the following custom
.fixed-header.header-color-dark .menu li a {
color: #3b6b86;
font-size: 14px;
}
2) Theme Options > Styling > Copyrights
3) It depends on what button you want to change. One of the existing buttons (add to cart, checkout) or add new button. In the first case, you can do this only by custom styles, in the second case you can use VC elements http://prntscr.com/g68u9v Check which one suits your needs.
Regards
Olga Barlow
Participant
August 9, 2017 at 08:32
Hello,
Have you checked if export works fine when Storefront theme (official WC theme) is enabled?
Regards
Olga Barlow
Participant
August 9, 2017 at 08:29
Hello,
Sorry seems we missed some styles for this type of header but we’ll fix it in next theme update, be sure. If you provide me FTP and admin panel access I’ll be able to fix it for you in no time.
Regards
Olga Barlow
Participant
August 8, 2017 at 15:18
Either you did not update XStore Core plugin to version 1.0.15 or did not clear cache after the previous update.
We are glad to hear that everything is ok now.
Regards
Olga Barlow
Participant
August 8, 2017 at 15:12
Hello,
We have made some redesign of the cart widget and cart icon and price was removed.
Regards
Olga Barlow
Participant
August 8, 2017 at 15:08
Hello,
Make sure that you provided correct FTP information because we can’t connect to your FTP
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Do you have any limits for users from other countries?
Regards
Olga Barlow
Participant
August 8, 2017 at 15:03
You are welcome!
Regards
Olga Barlow
Participant
August 8, 2017 at 15:02
Hello,
You are using the additional plugin to add those fields that’s why the problem is different. Please, provide admin panel and FTP access.
