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Error updating theme & problem with "empty cart" page

This topic has 8 replies, 3 voices, and was last updated 6 years, 8 months ago ago by Olga Barlow

Toimata

Participant

August 5, 2017 at 06:29

Hello

I have to issues with my XStore Theme :

1 –
When guest users order some products and then go to the shopping cart, the page shows “You cart is empty”. However the cart widget shows the cart products.
How can i fix this please ?

I tryed to update the theme, this is the second issue :

2 –
I tryed to update the theme Xstore by uploading the latest version’s files with ftp.
I tryed twice but it make a fatal error and crash my website.

Here is the error :
PHP Fatal error: require_once(): Failed opening required ‘/nas/content/live/achatsgroupe/wp-content/themes/xstore/framework/thirdparty/options-framework/extensions/fonts_uploader/extension_fonts_uploader.php’ (include_path=’.:/usr/share/php’) in /nas/content/live/achatsgroupe/wp-content/themes/xstore/framework/thirdparty/options-framework/loader.php on line 22,

Thank you

Please, contact administrator
for this information.

#169505 Copied Theme version: 3.13 WooCommerce version: 3.0.6

7 Answers

Laranz

Participant

August 7, 2017 at 19:51

Hi,

1. Can you give us the steps to recreate the issue, I tried to add the product to the cart it gives all sorts of error. It seems the woocommerce error not the theme’s fault, try switching the theme to storefront woocommerce default theme and do the same, if that shows the same error then, we need to do something like this, https://mikejolley.com/2013/12/20/problems-with-cart-sessions-and-woocommerce/ or this https://businessbloomer.com/woocommerce-solving-cart-empty-issue/

2. Can you try update all the free plugins including redux framework to latest version, then try to install the latest version of the theme? If that fails, Can you pass us the FTP login details too, I will update that for you.

Let us know,

Thanks,
laranz.

#169561 Copied

Toimata

Participant

August 7, 2017 at 23:44

1 –
Maybe it will work when the theme and Woocommerce will be up to date.
But i can’t update the theme (2-)

So i send you sftp access as private content so you can update the theme

Thanks for your help,

Nicolas

Please, contact administrator
for this information.

#169582 Copied

Olga Barlow

Support staff

August 8, 2017 at 15:08

Hello,

Make sure that you provided correct FTP information because we can’t connect to your FTP
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Do you have any limits for users from other countries?

Regards

#169617 Copied

Toimata

Participant

August 8, 2017 at 19:01

As i told you it’s not ftp but SFTP.
Be sure to choose SFTP protocol in Filezilla (port 2222)

#169634 Copied

Laranz

Participant

August 8, 2017 at 22:25

Hi,

I updated the Woocommerce and the theme to its latest version, can you try clearing the browser cache, server side cache, and if you you’re using any cache plugin, clear all the cache, and check again.

If still it shows the error, then try stroefront theme woocommerce default theme, and check the issue is there too. In that case, some server settings needs to tweak, you can contact your hosting team when that happens.

Let us know,

Thanks,
laranz.

#169639 Copied

Toimata

Participant

August 9, 2017 at 07:57

Have you tried to buy something as a guest ? So You can see the problem.
I still doesn”t work.
Could you please check what needed and try to fix it and test it ?
Thank you

#169683 Copied

Olga Barlow

Support staff

August 9, 2017 at 14:28

Hello,

I suppose it’s because the cache that you have on your site. I have check your site with Storefront theme and the same result http://prntscr.com/g6cdyk So, it’s not our theme issue.

Regards

#169707 Copied
Tagged: error updating theme, persuasive writing, problem with empty cart page, seo friendly meta keywords, woocommerce wordpress templates
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